Loft was clean, staff was nice. Keep in mind when booking there are no laundry facilities in unit or building, no pool, no front desk, no snack/drink counter or restaurant attached, and no shuttle service from airport. You get a furnished loft with basic toiletries, cooking gear, table/drinkware, and dish tv. There is definitely a sense of "things left to be desired" especially for the pricing. I expected itinerary ideas, restaurant suggestions, etc. But none of that was available or offered.