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Sure Hotel by Best Western Rhoen Garden

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A sunlit patio with glass walls, wicker furniture, and a dining table set for four.
A rustic log cabin with a wooden door, surrounded by lush greenery and flowering bushes.
An indoor swimming pool with clear blue water, surrounded by potted plants and wooden beams.
A spacious lobby with a grand chandelier, a reception desk, and large windows offering a view of the outdoors.
A sunlit outdoor dining area with glass walls, tables set for dining, and a view of greenery.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Pet friendly
  • Free WiFi
$87 nightly
The current price is $96 total
Total with taxes and fees
Nov 29 - Nov 30

Explore the area

View in a map
Kohlstöcken 4, Poppenhausen, HE, 36163
  • Place, Hessian Rhön Nature Park
    ‪1 min walk‬
  • Place, Guckaisee
    ‪12 min walk‬
  • Place, Wasserkuppe
    ‪19 min drive‬

Room options

View all photos for Economy Room, 1 Twin Bed

A hotel room with a bed, a desk, a chair, a television, and a window with a view of trees.

Economy Room, 1 Twin Bed

  • 172 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Comfort Room, 1 Queen Bed

A hotel room with a large bed, a small round table, a red chair, and a window with curtains.

Comfort Room, 1 Queen Bed

9.0 out of 10
Wonderful
(6 reviews)
  • 226 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 2 Twin Beds, Balcony

A hotel room with a large bed, a desk with a chair, a small table with a chair, and a large window with curtains.

Superior Room, 2 Twin Beds, Balcony

8.4 out of 10
Very good
(5 reviews)
  • 258 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room, Multiple Beds

A hotel room with a large bed, a desk with a chair, a television, and a balcony with a view of the countryside.

Family Room, Multiple Beds

8.8 out of 10
Excellent
(3 reviews)
  • 366 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Standard Room, 1 Double Bed, Balcony, Valley View (Walk-in Shower)

A hotel room with a large bed, a desk with a chair, a television, and a bathroom visible through an open door.

Standard Room, 1 Double Bed, Balcony, Valley View (Walk-in Shower)

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite, 1 King Bed, Balcony

A well-appointed bedroom with a large bed, a bench, a chair, a bedside table, a radiator, and a wardrobe.

Junior Suite, 1 King Bed, Balcony

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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  • Pet friendly
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The price is $98
Nov 15 - Nov 16
Total with taxes and fees
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About the neighborhood

Poppenhausen

With a stay at Sure Hotel by Best Western Rhoen Garden in Poppenhausen, you'll be a 1-minute walk from Hessian Rhön Nature Park and 10 minutes by foot from Guckaisee. .This spa hotel is 2.2 mi (3.5 km) from Wasserkuppe and 3.2 mi (5.2 km) from Schwarzenbauck.

What's nearby

  • Hessian Rhön Nature Park - 1 min walk - 0.0 miles
  • Guckaisee - 12 min walk - 0.7 miles
  • Wasserkuppe - 19 min drive - 5.0 miles
  • Kreuzberg Monastery - 23 min drive - 14.9 miles
  • Fulda Cathedral - 32 min drive - 19.0 miles

Getting around

  • Gersfeld (Rhön) Station - 9 min drive
  • Frankfurt Airport (FRA) - 88 min drive

Restaurants

  • ‪Lothar Mai Haus - ‬13 min drive
  • ‪Rhönwirt’s Restaurant - ‬6 min drive
  • ‪NABU-Haus am Roten Moor - ‬13 min drive
  • ‪Gasthof "Zur Krone - ‬14 min drive
  • ‪Zum Hirsch - ‬4 min drive

About this property

Sure Hotel by Best Western Rhoen Garden

Sure Hotel by Best Western Rhoen Garden offers 54 accommodations with safes and bathrobes. Flat-screen televisions come with satellite channels.

Bathrooms include showers and complimentary toiletries. This Poppenhausen hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 3 treatment rooms. Services include hot stone massages, sports massages, facials, and body wraps. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Stay in one of 54 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and bathrobes. Conveniences include safes and desks, and housekeeping is provided daily.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as an indoor pool and a sauna. Additional amenities at this hotel include complimentary wireless internet access, an arcade/game room, and ski storage.
Enjoy international cuisine at Bergstube, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Buffet breakfasts are available daily from 7:30 AM to 10:30 AM for a fee.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:30 AM and 10:30 AM.
Bergstube - This restaurant specializes in international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Rhoenissimo - This restaurant specializes in international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Wintergarten - This restaurant specializes in international cuisine and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (EUR 5 per day)

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 18 for adults and EUR 11 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Bergstube
  • Rhoenissimo
  • Wintergarten

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Full-service spa
  • Indoor pool
  • Playground
  • Sauna
  • Ski storage

Family friendly

  • Arcade/game room
  • Crib (surcharge)
  • Indoor pool
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)

Conveniences

  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages

Accessibility

  • Elevator

More

  • 1 building
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bed sheets provided
  • Crib (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Private bathroom
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Desk
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 8:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 20

Special check-in instructions

The front desk is open daily from 7 AM - 8:30 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of EUR 15 per pet, per day
Welcoming dogs only
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 35.0 per night
Cribs (infant beds) are available for EUR 10.0 per night

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 1.00 per person, per night, up to 14 nights. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 18.00 for adults and EUR 11.00 for children
  • Self parking fee: EUR 5 per day
  • Pet fee: EUR 15 per pet, per day
  • Late check-out fee: EUR 20 (subject to availability)
  • Crib (infant bed) fee: EUR 10.0 per night
  • Rollaway bed fee: EUR 35.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Property Registration Number HRB99409B

We should mention

Pool access available from 7 AM to 8:30 PM
Only registered guests are allowed in the guestrooms

Property is also known as

Best Western Hotel Rhoen Garden Poppenhausen
Hotel Rhoen Garden Poppenhausen
Rhoen Garden
Rhoen Garden Poppenhausen
Hotel Rhön Garden Poppenhausen
Best Western Rhoen Garden Poppenhausen
Rhön Garden Poppenhausen
Rhön Garden
Best Western Rhoen Garden
Sure By Rhoen Poppenhausen
Best Western Hotel Rhoen Garden
Sure Hotel by Best Western Rhoen Garden Hotel
Sure Hotel by Best Western Rhoen Garden Poppenhausen
Sure Hotel by Best Western Rhoen Garden Hotel Poppenhausen

Sure Hotel by Best Western Rhoen Garden Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 67 out of 164 reviews
Rating 8 - Good. 67 out of 164 reviews
Rating 6 - Okay. 23 out of 164 reviews
Rating 4 - Poor. 5 out of 164 reviews
Rating 2 - Terrible. 2 out of 164 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service
Nice location, big rooms, Friendly helpful staff hair in the shower at arrival
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and comfy beds, we didn't use the pool and spa so can't comment on that. Food was okay and it was nice to sit outside with a beer
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super Hotel,
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very familyfriendly. Also amazing rooms and such a beautiful view. Extra plus for the klosterbier from Kreuzberg (we came to visit Kloster Kreuzberg) that was available in the bar.
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stop and nice food

Very nice hotel in the middle of nowhere. The food was surprisingly great and the staff were really nice. Very quiet place, but just what we needed
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Super Spa Area
Stayed 3 nights in Nov 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place in a quiet scenic area. Facilities are great plus dining is very personable. Deducted a star due to a front desk member who was rude to me during check in(plus couldn’t locate our reservation the supervisor stepped in and took care of us). Also,our door lock needed repair (the maintenance guy there was top notch and saved the day by fixing our door). Aside from our check in woes this is a very nice place to stay and will probably stay here again.
Stayed 2 nights in Nov 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
We booked this hotel just for one night sleep passing through the city. From the moment you walk into this hotel you feel like home. It’s cozy and home like. Comfy bed, spacious rooms and not to mention the view from our balcony. The front desk Hallala (sorry if I have misspelled the name) was so pleasant, respectful and she took care of our big family and checked us out with so much love and attention. I am so sad we didn’t have time to spend couple of nights in this hotel but for sure will be back. Also shout out to bartender/waiter at the restaurant. He was so kind. Thank you for such a nice experience.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Personal war super hilfsbereit und immer vor Ort. Das Hotel ist etwas in die Jahre gekommen aber dabei immer noch sehr schön.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Wir haben zwei Nächte im Sure Hotel by Best Western Rhön Garden verbracht und hatten insgesamt einen sehr angenehmen Aufenthalt. Besonders positiv aufgefallen ist uns die Sauberkeit, sowohl das Zimmer als auch das gesamte Hotel waren wirklich sehr gepflegt. Das Schwimmbad ist schön groß und hat uns ebenfalls gut gefallen. Das Personal war während unseres gesamten Aufenthalts sehr nett, aufmerksam und zuvorkommend. Außerdem stehen ausreichend kostenlose Parkplätze zur Verfügung. Am zweiten Abend haben wir im À-la-carte-Restaurant gegessen und waren vom Essen wirklich begeistert. Alternativ wird auch ein Drei-Gänge-Menü für 32 € angeboten, das allerdings bis 15 Uhr vorbestellt werden muss. Das Frühstück haben wir nicht genutzt und können es daher nicht bewerten. Die Einrichtung der Zimmer ist allerdings schon sehr in die Jahre gekommen. Wir hatten ein bisschen das Gefühl, als wären wir bei König Ludwig zu Besuch. Auch der Hinterhof könnte aus unserer Sicht eine Renovierung vertragen. Das sind für uns jedoch eher optische Anmerkungen und keine Punkte, wegen derer wir Sterne abziehen würden. Insgesamt hatten wir einen schönen Aufenthalt und können das Hotel guten Gewissens weiterempfehlen. ♥️
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fijne Duitse gastvrijheid. Hotel biedt veel mogelijkheden. Personeel bijzonder vriendelijk en behulpzaam!
Stayed 1 night in Jul 2026
Verified review

4/10 Poor

Liked: Cleanliness, staff & service, property conditions & facilities
Jeg bodde her 13.07.2026 etter en lang reise, og jeg var veldig sliten. Om morgenen ble jeg vekket av mye støy. Det kom en lastebil med varer, og flere gjester snakket høyt utenfor. Det virket som om det ikke ble tatt hensyn til at andre fortsatt sov. Jeg synes personalet i resepsjonen burde informere gjestene om å vise mer hensyn om morgenen og holde støynivået nede, slik at alle kan få en god natts søvn. En annen ting som var veldig negativ, var at mange sto rett utenfor inngangen og røykte. Røyken kom inn på rommet, enten døren eller vinduet var åpent. Det var veldig ubehagelig. Jeg mener hotellet bør finne en bedre løsning for røyking, slik at røyk ikke kommer inn til gjestene. Ellers var oppholdet greit, men disse tingene påvirket opplevelsen min negativt.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Schönes Hotel direkt unterhalb der Wasserkuppe. Ideal für einen entspannten Wanderurlaub oder einer Auszeit vom hektischen Leben.
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Großes,sauberes Zimmer, nett eingerichtet. Die Matratzen sind etwas zu weich. Das Frühstück ist gut und wird in netter Location - einem Wintergarten - eingenommen. Das Personal ist freundlich. Das Schwimmbad ist toll: ca. 20 m lang und ca 28 Grad warm. Zusätzlich gibt es 2 Saunen und einen Ruheraum.
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Schöner Wellnessbereich, sehr gute Frühstück. Einrichtung etwas in die Jahre gekommen, aber alles sehr sauber.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Staff & service, property conditions & facilities
Super Pool und Sauna, sowie die Landschaft
Stayed 3 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Ruhige und schöne Lage, sehr saubere Zimmer und das Bad. Ein netter und freundlicher Rezeptionist hat uns empfangen. Im Hotel haben wir nur eine Nacht ohne Frühstück verbracht, deswegen können wir da nicht viel sagen. Der Wellnessbereich selbst ist etwas veraltet, obwohl uns die Sauna an sich gefallen hat. Aber alles in allem war für diesen Preis völlig in Ordnung. Danke!
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Kjempe fint og rolig hotell. Veldig serviceinnstilt ansatte. Veldig fint med basseng. Vi kommer til å reise dit igjen. Flinke de som rengjører,alltid hyggelige.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Det beste hotell i Fulda. Har vært på flere i Fulda sentrum,men kan ikke måles med dette hotellet,dette fortjener mer enn 5 stjerner.Og veldig bra pris,renhold service.Alt i alt perfekt. 👍👍👍👍
Stayed 1 night in Nov 2025
Verified review

6/10 Okay

Gute Lage, jedoch nur durchschnittliches 3 Sterne Niveau. Hotel doch schon älter und in die Jahre gekommen, großflächig renovierungsbedürftig. Bad war jedoch neu. Betten gut, Bezüge an den Sitzmöbel und Verdunkelungsvorhänge teils zerschlissen. Frühstück nur nötigsten Standard. Kalte Räumlichkeiten, Internet schlechter Empfang
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr schönes Hotel im Naturpark Rhön. Ideal als Ausgangslage für Wanderungen. Sehr schöne Zimmer, sauber mit Schwimmhalle und verschiedenen Saunen. Gerne wieder
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr gut zum Erholen und Wandern. Personal ist sehr freundlich und hilfsbereit.
Stayed 5 nights in Aug 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Skønt hotel

Vi skulle kun overnatte en dag, da vi var på vej til Østrig, og kom først meget sent pga. vejarbejde ved Hamborg og dårligt vejr gennem DK og nord Tyskland. Receptionen var lukket, men vi fik oplyst en kode til en nøgleboks, let og nemt! Der var danskvand på værelset, skønt når man kommer så sent. Dagen efter fik vi dejlig morgenmad og en dukkert i deres opvarmede pool..Skønt at køre videre på! Alt i alt et godt sted til billig penge. Anbefaler klart:-)
Stayed 1 night in Jul 2025
Verified review

4/10 Poor

Ok men ikke mere

Vi købte med morgenmad til 150 pr person i alt 600. Det er ikke pengene værd. Hotellet er hyggeligt men bærer også præg af slitage. Støjende herrer i swimmingpoolen.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Fantastik!
Stayed 1 night in Jun 2025

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