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Mercure Pontianak City Center

4.0 star property

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Photo gallery for Mercure Pontianak City Center

Outdoor pool
A person in a purple uniform holding a tray with a cup and saucer, in a room with a blurred background featuring a counter with lights.
Exterior
Premium bedding, in-room safe, desk, soundproofing
Superior Twin Room, 2 Twin Beds | Premium bedding, in-room safe, desk, soundproofing

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
The current price is $35
$32 nightly
$35 total
Total with taxes and fees
Jun 22 - Jun 23

Explore the area

View in a map
Jalan Jenderal Ahmad Yani, 91, Pontianak, West Kalimantan, 78124
  • Place, Ayani Mega Mall
    ‪2 min walk‬
  • Place, Museum Provinsi Kalimantan Barat
    ‪10 min walk‬
  • Place, Gajah Mada Shopping Complex
    ‪4 min drive‬
  • Airport, Pontianak (PNK-Supadio)
    ‪35 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, in-room safe, desk, soundproofing

Deluxe Room, 1 King Bed

  • City view
  • 269 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Twin Room, 2 Twin Beds

Deluxe Twin Room, 2 Twin Beds | Premium bedding, in-room safe, desk, soundproofing

Deluxe Twin Room, 2 Twin Beds

  • City view
  • 269 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Premium bedding, in-room safe, desk, soundproofing

Superior Room, 1 King Bed

7.0 out of 10
Good
(2 reviews)
  • City view
  • 237 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Superior Twin Room, 2 Twin Beds

Superior Twin Room, 2 Twin Beds | Premium bedding, in-room safe, desk, soundproofing

Superior Twin Room, 2 Twin Beds

8.0 out of 10
Very good
(1 review)
  • City view
  • 237 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

Similar properties

Lobby sitting area
ibis Pontianak City Center
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  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
4.4 out of 5, Excellent, 48 reviews
$26 nightly
The price is $29
Jun 22 - Jun 23
Total with taxes and fees
ibis Pontianak City Center

About the neighborhood

Pontianak

With a stay at Mercure Pontianak City Center, you'll be centrally located in Pontianak, just a 3-minute walk from Ayani Mega Mall and 7 minutes by foot from Diguli Park. .This hotel is 0.5 mi (0.7 km) from Museum Provinsi Kalimantan Barat and 2.4 mi (3.9 km) from Gajah Mada Shopping Complex.

What's nearby

  • Ayani Mega Mall - 2 min walk - 0.1 miles
  • Diguli Park - 8 min walk - 0.5 miles
  • Museum Provinsi Kalimantan Barat - 10 min walk - 0.6 miles
  • Gajah Mada Shopping Complex - 4 min drive - 1.6 miles
  • Danau Sentarum National Park - 14 min drive - 3.6 miles

Getting around

  • Pontianak (PNK-Supadio) - 28 min drive

Restaurants

  • ‪Marugame Udon - ‬3 min walk
  • ‪EXCELSO - ‬3 min walk
  • ‪Ichiban Sushi - ‬3 min walk
  • ‪Kokumi - ‬5 min walk
  • ‪Ayam Pak Usu & Ice Cream Merdeka A Yani Mega Mall - ‬3 min walk

About this property

Mercure Pontianak City Center

Mercure Pontianak City Center offers 265 air-conditioned accommodations with safes and complimentary newspapers. Beds feature premium bedding. LCD televisions come with satellite channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, slippers, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 265 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with showers feature hair dryers and slippers. Conveniences include phones, as well as safes and desks.
Don't miss out on the many recreational opportunities, including a health club, an outdoor pool, and a hot tub. Additional features at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Grab a bite at Ebony, a restaurant which features a bar/lounge and a pool view. You can also stay in and take advantage of the 24-hour room service. Buffet breakfasts are available daily from 5:30 AM to 10:30 AM for a fee. Children aged 5 and younger eat free breakfast.
Featured amenities include a 24-hour business center, express check-in, and complimentary newspapers in the lobby. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 5:30 AM and 10:30 AM.
Children aged 5 and younger eat free breakfast.
Ebony - Overlooking the pool, this restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 5:30 AM to 10:30 AM for a fee: IDR 120,000 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Ebony

Things to do

  • Bicycle rentals
  • Children's pool
  • Health club
  • Hot tub
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping

Family friendly

  • Children's pool
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 24-hour business center
  • Computer station
  • Meeting room

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Accessibility

  • Elevator

More

  • At least 80% organic food
  • Banquet hall
  • Comprehensive food waste policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally sourced food prioritized
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Some profits reinvested in community and sustainability
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches used
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 1:00 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children aged 5 and younger eat free breakfast
Rollaway/extra beds are available for IDR 350000.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 120000 per person
  • Airport shuttle fee: IDR 120000 per vehicle (roundtrip)
  • Rollaway bed fee: IDR 350000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Some water is reused through a grey water recycling system
Safety features at this property include a fire extinguisher

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Mercure Hotel Pontianak
Mercure Pontianak
Mercure Pontianak Hotel Pontianak
Mercure Pontianak City Center Hotel
Mercure Pontianak City Center Hotel
Mercure Pontianak City Center Pontianak
Mercure Pontianak City Center Hotel Pontianak

Mercure Pontianak City Center Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 29 out of 115 reviews
Rating 8 - Good. 53 out of 115 reviews
Rating 6 - Okay. 20 out of 115 reviews
Rating 4 - Poor. 11 out of 115 reviews
Rating 2 - Terrible. 2 out of 115 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Andreas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location next to mega mall Quiet and nice room Breakfast are alright
Stayed 1 night in Aug 2025
Verified

8/10 Good

SYED MUZAFFAR

Liked: Cleanliness, staff & service, amenities
room good
Stayed 3 nights in Jan 2026
Verified

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities

Family stay

Location convenient to shopping mall. Rooms ok and nice they had a fridge. Quite noisy in room sometimes even at 11.30 pm Staff helpful.
Stayed 5 nights in Jun 2024
Verified

6/10 Okay

RODERICK

Disliked: Property conditions & facilities
no hot water. pool was dirty. buffet breakfast is so so. room amenities not so impressive. for its level and reputation, it was a disappointing stay
Stayed 3 nights in Jan 2024
Verified

6/10 Okay

Meli

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property is not well cleaned and maintained, and the room was really stuffy and air circulation is really bad. Bathroom with no fan nor window.
Stayed 4 nights in Dec 2024
Verified

6/10 Okay

YUICHI

Liked: Cleanliness, staff & service
朝食はインドネシア料理がメイン。 もう少し色々な料理があると助かる。 他の口コミにもあったが、客室のドアが開きにくい。
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Willem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles is daar oké voor 4 sterren en de prijs
Stayed 8 nights in Aug 2024
Verified

10/10 Excellent

Willem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Voor een 4 sterren hotel was alles goed geregeld prijs verhouding service was goed
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Willem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Goede service en voor 4 sterren goed hotel personeel aardig en behulpzaam
Stayed 1 night in Aug 2024
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness
シャワーのお湯がなかなか出ず、セーフティボックスげ壊れてました。
Stayed 2 nights in Jul 2023
Verified

4/10 Poor

Diana

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We checked in to the room with broken door in the restroom. Hair dryer was not working. Breakfast was terrible. Overall we’re disappointed with staying here.
Stayed 1 night in Apr 2022
Verified

6/10 Okay

Aida

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room i has been stay for 8 day the AC was not cool at all. Since first nite staying already complaining to the receptionist and they said will chexk on it till next 2 day again i did tell them about and still the same nothing happening. As same the shower drain is blocked too. On my last day too laundry late delivery to me till the day i wanted and need to call for it. Hope they will more play attention to the guest request when they feel somethinf wrong with the room.
Stayed 8 nights in Mar 2022
Verified

4/10 Poor

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
I didn't like there's no free breakfast for my family even though I paid for the hotel included free breakfast according to that hotel website anyway
Stayed 2 nights in May 2021
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At centre near ayani shopping centre. Staff are friendly. Breakfast is good.
Stayed 3 nights in Dec 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel near mall

Best hotel in Pontianak. Beside a mall.
Stayed 1 night in Sep 2019
Verified

6/10 Okay

HPO

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The building is great and staffs are friendly. I am disappointed because I didn’t get to have my rooms as I reversed. My family has allergies which can’t inhale cigarette smoke and she has to use inhaler. We were put on the smoking floor.
Stayed 1 night in Jul 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Nice property located nearby shopping mall. However room is quite old.
Stayed 2 nights in Apr 2019
Verified

4/10 Poor

Ken

Disliked: Staff & service, amenities, property conditions & facilities
The air conditioner is not working properly especially now during hot season
Stayed 3 nights in Mar 2019
Verified

8/10 Good

Verified traveler

很好， 但是開門關門的時候會有很大的噪音， 感覺是當地人的習慣。
Stayed 4 nights in Feb 2019
Verified

8/10 Good

Hiroki

Liked: Room comfort

タクシーの手配は早めに

少し古い建物のようでしたが問題ありませんでした。 この街にはタクシーがほとんどなく、ホテルから外出する時もタクシーが来るまで20分待つことになりました。
Stayed 2 nights in Feb 2019
Verified

8/10 Good

Tom Widerberg

Liked: Cleanliness, staff & service, property conditions & facilities

OK hotel for a couple of days

Very friendly staff, and OK for a couple of nights. Expect nothing from the fitness center, but fine small recreation area with pool and good facilities in the neighborhood. Good wifi.
Stayed 1 night in Jan 2019
Verified

8/10 Good

Ros

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staff & room very clean.. near with Mega Mall
Stayed 2 nights in Nov 2018
Verified

6/10 Okay

Verified traveler

隣はショッピングモールで、食事に不自由することはありませんでした。一方で値段と部屋の状況は値段相応、もしくは近辺の過去泊まった別のホテル、もしくは同系列の他社の方が良かった様にも感じました。悪かったとこはないのですが、その逆も然りの滞在でした。
Stayed 1 night in Nov 2018
Verified

4/10 Poor

Tommy

Disliked: Staff & service, property conditions & facilities, room comfort
Reservasi 2 minggu sebelumnya namun tetap saja ketika check in tidak sesuai pesanan, shower toilet bocor dan suara kamar sebelah sangat berisik tembus ke kamar saya. Kelengkapan toilet standard hanya sikat gigi- odol dan sabun-shampoo saja padahal hotel bintang 4.
Stayed 2 nights in Oct 2018
Verified

2/10 Terrible

Chelvam

Liked: Staff & service
Disliked: Property conditions & facilities

Bad Experience.

WE have to call 10 times and wait hours for them to come and do something not right in the room. I think Expedia customers are given the worst rooms in the hotel. This is not the first time I have experienced this kind of treatment under Expedia.
Stayed 2 nights in Oct 2018