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Marsenses Puerto Pollensa Hotel and Spa

4.0 star property

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Photo gallery for Marsenses Puerto Pollensa Hotel and Spa

Indoor pool, 2 outdoor pools
Front of property - evening/night
Terrace/patio
Sports facility
Property amenity

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Laundry
  • Spa

Explore the area

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Ctra. Formentor, 73, Pollença, Balearic Islands, 07470
  • Place, Playa d'Albercuix
    ‪2 min walk‬
  • Place, Pollensa Port
    ‪6 min walk‬
  • Place, Playa del Port de Pollença
    ‪10 min walk‬

Room options

View all photos for Suite, 1 Bedroom, Balcony, Pool View

Terrace/patio

Suite, 1 Bedroom, Balcony, Pool View

  • 323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Suite, 1 Bedroom, Balcony

Suite, 1 Bedroom, Balcony | Terrace/patio

Suite, 1 Bedroom, Balcony

  • 323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Junior Suite, Balcony

Minibar, in-room safe, blackout drapes, free WiFi

Junior Suite, Balcony

  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

Junior Studio Suite, Balcony, Pool View

  • 323 sq ft
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed
  • Free WiFi

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About the neighborhood

Puerto de Pollensa

When you stay at Marsenses Puerto Pollensa Hotel and Spa in Pollença, you'll be near the bay, within a 10-minute walk of Pollensa Port and Playa del Port de Pollença. .This spa aparthotel is 12.6 mi (20.2 km) from Alcúdia Beach and 13 mi (20.9 km) from Playa de Muro.
View more Apartments in Puerto de PollensaOpens in a new window

What's nearby

  • Playa d'Albercuix - 2 min walk - 0.1 miles
  • Pollensa Port - 6 min walk - 0.4 miles
  • Boquer Valley - 9 min walk - 0.5 miles
  • Playa del Port de Pollença - 10 min walk - 0.6 miles
  • Playa de Muro - 24 min drive - 11.8 miles

Getting around

  • Muro Station - 25 min drive
  • Palma de Mallorca Airport (PMI) - 65 min drive

Restaurants

  • ‪Café Daina - ‬5 min walk
  • ‪Moll De Bellagio - ‬3 min walk
  • ‪Restaurant Bahia - ‬2 min walk
  • ‪Bocchoris - ‬4 min walk
  • ‪Holibikes - ‬2 min walk

About this property

Marsenses Puerto Pollensa Hotel and Spa

Marsenses Puerto Pollensa Hotel and Spa offers 116 accommodations with minibars and espresso makers. Rooms open to balconies. 32-inch flat-screen televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include safes and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

2 outdoor swimming pools are on site along with an indoor pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the aparthotel's full-service spa. Services include facials, body scrubs, body treatments, and manicures and pedicures. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. Guests under 18 years old are not allowed in the spa.
Make yourself at home in one of the 116 guestrooms featuring microwaves and flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor pools, a sauna, and a fitness center. This aparthotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands. Getting to nearby attractions is a breeze with the area shuttle (surcharge).
Enjoy a meal at the restaurant or snacks in the aparthotel's 2 coffee shops/cafes. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff.
Buffet breakfasts are available for a surcharge.
Marsenses Puerto Pollensa Hotel and Spa has a restaurant on site.

Property amenities

Beach

  • Sandy beach nearby

Pool/Spa

  • 2 outdoor pools
  • Body scrubs
  • Facials
  • Full-service spa
  • Hot tub
  • Indoor pool
  • Manicures/pedicures
  • Massage
  • Sauna
  • Steam room
  • Turkish bath

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available
  • Area shuttle (surcharge)
  • Car rental

Food and drink

  • Electric kettle
  • Espresso maker
  • Microwave

Dining

  • Buffet breakfast available for a fee: EUR 9 to 13 per person
  • 2 bars/lounges
  • 2 coffee shops/cafes
  • A poolside bar
  • A restaurant
  • Minibar
  • Snack bar/deli

Bedrooms

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Living room

Entertainment

  • 32-inch flat-screen TV with satellite channels
  • TV in common areas

Outdoor areas

  • Balcony
  • Garden
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Climate control

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • No elevator
  • Smooth flooring in room
  • Smoking not allowed

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Daily housekeeping
  • Free local calls
  • Gift shop/newsstand
  • Luggage storage
  • Multilingual staff
  • Newspapers in lobby (surcharge)
  • Phone
  • Safe
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • Near the boardwalk/promenade
  • Near the sea
  • On the bay
  • On the Strip

Things to do

  • Bicycle rentals
  • Gym
  • Volleyball
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Scooter/moped rentals nearby
  • Snorkeling nearby
  • Windsurfing nearby

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Fire extinguisher

General

  • 116 units
  • 3 floors
  • 4 buildings
  • Bicycle rentals
  • Built in 1984
  • Garden
  • Reception hall

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 1.10 per person, per night , up to 9 nights, and EUR 0.55 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 4.40 per person, per night, up to 9 nights, and EUR 2.20 thereafter. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 9 to 13 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Property Registration Number A-1761

We should mention

This property does not have elevators
Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Guests under 18 years old are not allowed in the spa

Property is also known as

Mar Senses Puerto Pollensa Adults Apartment
Apartamentos Oro Playa Apartment
Apartamentos Oro Playa Apartment Pollensa
Apartamentos Oro Playa Pollensa
Apartamentos Playa
Apartamentos Mar Senses Puerto Pollensa Apartment
Apartamentos Mar Senses Puerto Apartment
Apartamentos Mar Senses Puerto Pollensa
Apartamentos Mar Senses Puerto
Mar Senses Puerto Adults Apartment
Mar Senses Puerto Pollensa Adults
Mar Senses Puerto Adults
Apartamentos Mar Senses Puerto Pollensa Adults Only
Marsenses Puerto Pollensa &
Mar Senses Puerto Pollensa Adults Only
MarSenses Puerto Pollensa Spa Adults Only
MarSenses Puerto Pollensa Hotel & Spa - Adults Only Pollensa
MarSenses Puerto Pollensa Hotel & Spa - Adults Only Aparthotel

Marsenses Puerto Pollensa Hotel and Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 109 out of 179 reviews
Rating 8 - Good. 53 out of 179 reviews
Rating 6 - Okay. 15 out of 179 reviews
Rating 4 - Poor. 1 out of 179 reviews
Rating 2 - Terrible. 1 out of 179 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Nicholas

Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff, quality accomadation
Stayed 6 nights in Sep 2023
Verified

10/10 Excellent

Paul

Liked: Cleanliness, amenities, property conditions & facilities, communication
Well recommended for a quiet break even though hotel full. Reception staff excellent and always willing to help, good food options and location is perfect.
Stayed 7 nights in Sep 2022
Verified

10/10 Excellent

R E

Liked: Cleanliness, room comfort, communication

Great spot

Lovely place with super friendly staff. Very relaxing break
Stayed 4 nights in Aug 2022
Verified

10/10 Excellent

Lee

Liked: Cleanliness, amenities, property conditions & facilities, communication
Really friendly staff, always willing to help. Good selection of food at breakfast and drinks in the evening, plus some live entertainment! Hotel is one black back from the beech in a quiet area. Only a 5 minute walk from the main square so ideally placed. It was our second visit but won't be our last. Would recommend if you want a relaxing stay in Pollenca.
Stayed 5 nights in Oct 2024
Verified

10/10 Excellent

Alistair John

Liked: Cleanliness, amenities, property conditions & facilities, communication
We have been there three times now and every time it’s been fantastic. The staff are legends! The hotel is in a perfect location for the beach and the Pine Walk. Shops are close and plenty to choose from as are restaurants but the food at MarSenses is varied and plentiful. Try some Mallorcian wine whilst you’re they? Once again the staff couldn’t be more friendly and happy to see you
Stayed 7 nights in Jul 2023
Verified

10/10 Excellent

Lisette

Liked: Cleanliness, room comfort, communication
Beautiful property! Room was spacious and very clean. Pool area was amazing, enough chairs and umbrellas for everyone. Front desk staff was very helpful. My only suggestion would be to start breakfast earlier as although the buffet was ready beforehand, they were very strict about the 8am start (in my experience most hotel breakfasts start by 7am), which made it challenging to have time to eat before earlier morning activities or having to leave to drive to the airport. The food at the breakfast and supper buffet was delicious, lots of variety, lots of fresh fruit and vegetables.
Stayed 3 nights in May 2024
Verified

6/10 Okay

Ludvig

Liked: Communication
Disliked: Cleanliness
The staff was friendly and service minded. I stayed in the house with a mountain view. The room smelled terrible and the aircon was not working properly. The restaurant was ok. I left after 2 days even though I booked and payed for 3 nights. The hotel is ok but not the standard I was looking for.
Stayed 3 nights in Sep 2024
Verified

8/10 Good

Philip

Liked: Cleanliness, communication
Helpful staff with a good commend of English No pillow choice, just foam rubber bolsters and very small bathrooms with undecorated ceilings. Restricted pool hours.
Stayed 7 nights in Sep 2023
Verified

8/10 Good

Nicole

Liked: Cleanliness, room comfort, communication

Eine runde Sache

Das Personal ist sehr aufmerksam und höflich! Das Essensangebot ist sehr reichhaltig. Die Zimmer/ Appartments modern mit schönem Blick auf die Poollandschaft. Der Spa Bereich ausreichend, die Saunen und der Aufenthaltsraum könnten wärmer sein. Die gereichten Getränke im Spa sind eine sehr angenehme Geste. Wir können das Hotel im März empfehlen, wie es in der Hochsaison wäre ist für uns nicht einschätzbar.
Stayed 3 nights in Mar 2024
Verified

10/10 Excellent

Isabelle

Liked: Cleanliness, amenities, property conditions & facilities, communication
Les employés sont très attentionnés, endroit calme, l’hôtel est près de la mer. Nous pouvons mettre les vélos dans la chambre.
Stayed 6 nights in Sep 2023
Verified

8/10 Good

Emilie

Liked: Cleanliness, room comfort, communication

Je recommande !

C’était un séjour court mais vraiment bien. La nourriture était bonne et le personnel très sympathique.
Stayed 4 nights in Jul 2023
Verified

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities, communication
Nothing I didn't like
Stayed 7 nights in May 2022
Verified

10/10 Excellent

Ian

Liked: Cleanliness, room comfort, communication

Corona? What Corona

Amazing food every day. Good value for all paid for drinks
Stayed 7 nights in Jul 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities, communication
Sehr empfehlenswert
Stayed 10 nights in Jul 2021
Verified

10/10 Excellent

Lars

Liked: Cleanliness, room comfort, communication

Marsenses Hotel Puerto Pollença

Super dejligt sted, med yderst imødekommende, serviceminded og altid smilende personale. Maden var virkelig god og appetitlig, med daglig varierende tema’er. Hotellet ligger utrolig godt, tæt på strand og indkøbsmuligheder. Eneste minus var rygning - som kun burde ske i afmærkede sted, og ikke omkring poolområdet.
Stayed 5 nights in Jul 2021
Verified

10/10 Excellent

Mads

Liked: Cleanliness, room comfort, communication

Service i top og mad rigtig god

Vi havde nogle rigtig fien dage på hotellet. Meget venligt personale og faciliteter er ganske gode. Lidt lyt - men ellers store og nyistandsatte værelser. Maden - både morgen og aften - var ganske super. Kan på det varmeste anbefales.
Stayed 3 nights in Jul 2021
Verified

10/10 Excellent

Susanne

Liked: Cleanliness, room comfort, communication

Virkelig dejligt voksenhotel

Vi boede en uge på MarSenses. Vi havde brug for et dejligt værelse, ro, afslapning og god mad, og hotellet levede op til alle dele. Værelset var en Junior Suite med udsigt til poolen og med en stor balkon. Sengen var stor og god (ikke "udlagt" eller blød). Sengetøjet var lagener og et tæppe, men der var en dyne som man kunne bruge i stedet, hvilket vi helst vil. Airconditionen var måske ikke helt kold nok, men det fungerede fint! Bruseren var skøn og stor, og badekarret som stod ved siden af sengen (!) var også dejlig. Personalet var virkelig flinke og søde - især Jesus og Andres i baren og restauranten. Der var stille og roligt ved poolen, og masser af liggestole (hotellet skulle være 60% fyldt da vi var der, men der var ikke mere end 25-30% belagt omkring poolen). Der var lidt underholdning i form af en sanger ved et klaver et par aftener i ugen, men det sluttede 22.30, så det var ikke noget der generede, hvis man ikke er til det. Vi havde halvpension og havde regnet med, at skulle spise ude de fleste aftener, men vi endte faktisk med at spise på hotellet hver aften. Tema buffet hver anden aften og buffet med 3 á la carte valg de øvrige aftener. Maden smagte af meget, og vi syntes faktisk det var virkelig lækkert. Motionsrummet er også rigtig godt med løbebånd og crosstrinere i en god kvalitet. Så et skønt hotel, hvis man gerne vil slappe af og ikke er til larmende børn (eller voksne!!), når man ikke længere selv har nogen i den alder :)
Stayed 6 nights in Jun 2021
Verified

10/10 Excellent

Flint

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is one of the nicest I've ever stayed in. Very close to the the beach, restaurants, shops, public transport etc. The buffet style food was varied and excellent, the staff all helpful and friendly. We went in October and there was still entertainment in the form of singer's or musicians 2/3 times a week. We were given an upgrade to a room with a pool view, lounge and balcony. Definitely worth asking for a pool view. Can't wait to go back again.
Stayed 5 nights in Oct 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zeer mooie accomodatie, netjes, smaakvol ingericht. Gezellig en rustig, op 100m van het strand en gezellige wandelpromenade van port de pollensa. Vriendelijke mensen, gastvrije service en zeer lekker eten.
Stayed 5 nights in Sep 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TOO MANY SUN BEDS AROUND THE POOL. could have been spaced better
Stayed 5 nights in Sep 2019
Verified

8/10 Good

Verified traveler

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Restaurant was great & so were the staff, reception staff not so great, checking in left a lot to be desired, we were told on checking in at teatime we had a room in one area, then after returning back to the hotel later on in the evening we were shown a not so good room nowhere near we were told it was going to be. We also didn’t like the fact we had to struggle in the bad wet weather that night to get our suitcases up 2 flights of stairs. But on receiving a room change we did receive some help moving a 2nd time.
Stayed 5 nights in Sep 2019
Verified

10/10 Excellent

Per

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Topp hotell

Mycket bra hotell för vuxna Med högklass rakt igenom Härlig atmosfär och miljö nära stranden Maten håller hösta klass
Stayed 5 nights in Aug 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Didn't like the entertainment. It's was poor and not on every evening
Stayed 7 nights in Aug 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a wonderful atmosphere, very relaxing, staff so attentive and helpful, food was great, well worth the money
Stayed 7 nights in Aug 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a great position It was very clean & the rooms were spacious but you need to upgrade to a pool facing room The hotel staff were excellent & extremely helpful I’m not usually a fan of buffet food but there was a great selection here & in addition they offered an a la carte option on alternate days at no extra charge The only downside was the pool area where the sun beds, although very comfortable were just too cramped & close together I would highly recommend this hotel
Stayed 7 nights in Aug 2019