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Hotel Juma

Property class: 3.5

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Photo gallery for Hotel Juma

A rooftop terrace with a hot tub, lounge chairs, and a view of a historic church and mountains.
A restaurant with wooden tables and chairs, a bar area, and a modern interior design.
A rooftop hot tub with a view of a historic building and a clock tower.
A room with a bed, a desk with a vase of flowers, a chair, a television mounted on the wall, and a window with a view of a mountain and buildings.
A cozy living room with a wooden ceiling, a sofa, two armchairs, a coffee table, and a dining area in the background.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
  • Bar
  • Laundry

Explore the area

View in a map
Plaça Major 9, Pollenca, Mallorca, 7460
  • Place, Placa Major
    ‪1 min walk‬
  • Place, Church of Our Lady of the Angels
    ‪2 min walk‬
  • Place, Museu de Pollença
    ‪2 min walk‬
  • Airport, Palma de Mallorca (PMI)
    ‪40 min drive‬

Room options

View all photos for Standard Double Room

A bedroom with a four-poster bed, a wooden chair, a bedside table, and a large window with curtains.

Standard Double Room

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 194 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds
  • Free wired internet

View all photos for Superior Double Room, 1 Double or 2 Twin Beds

A bedroom with two beds, a wooden headboard, a nightstand, a desk, and a window with curtains.

Superior Double Room, 1 Double or 2 Twin Beds

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds
  • Free wired internet

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About the neighborhood

Pollença

When you stay at Hotel Juma in Pollença, you'll be in the historical district, within a 15-minute drive of Pollensa Port and Alcúdia Port. .This hotel is 8.4 mi (13.5 km) from Playa de Muro and 7.9 mi (12.8 km) from Alcúdia Beach.

What's nearby

  • Placa Major - 1 min walk - 0.1 miles
  • Church of Our Lady of the Angels - 2 min walk - 0.1 miles
  • Museu de Pollença - 2 min walk - 0.1 miles
  • Oratori de Sant Jordi - 5 min walk - 0.3 miles
  • Calvario - 8 min walk - 0.5 miles

Getting around

  • Inca Station - 20 min drive
  • Palma de Mallorca Airport (PMI) - 56 min drive

Restaurants

  • ‪La Scalinata - ‬3 min walk
  • ‪3/65 - ‬5 min drive
  • ‪El Molí - ‬8 min walk
  • ‪Ca'n Moixet - ‬1 min walk
  • ‪Onze Restaurant - ‬1 min walk

About this property

Hotel Juma

Hotel Juma offers 7 accommodations with safes and complimentary bottled water. Flat-screen televisions are featured in guestrooms. Bathrooms include bathtubs or showers, slippers, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and computer monitors, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Stay in one of 7 guestrooms featuring flat-screen televisions. Complimentary wired and wireless internet access is available. Private bathrooms with shower/tub combinations feature complimentary toiletries and bidets. Conveniences include safes and desks, as well as phones with free local calls.
Enjoy recreation amenities such as bicycles to rent or take in the view from a rooftop terrace. Additional features at this hotel include complimentary wireless internet access and concierge services.
Stop by the hotel's restaurant for lunch or dinner, or grab snacks at the coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 8:00 AM to 10:30 AM for a fee.
Featured amenities include complimentary wired internet access, express check-out, and luggage storage.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 8:00 AM and 10:30 AM.
Onsite venue - This buffet restaurant specializes in Mediterranean cuisine and serves breakfast, lunch, and dinner.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free offsite parking
  • Street parking available

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 10:30 AM for a fee: EUR 15 for adults and EUR 15 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Bicycle rentals

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance

More

  • 1 building
  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Computer monitor
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 11:30 AM; Check-in end time: 8:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM
Express check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 8:00 PM
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately EUR 15 for adults and EUR 15 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation

Property is also known as

Hotel Juma
Hotel Juma Pollensa
Juma Pollensa
Hotel Juma Hotel
Hotel Juma Pollensa
Hotel Juma Hotel Pollensa

Hotel Juma Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 37 out of 70 reviews
Rating 8 - Good. 28 out of 70 reviews
Rating 6 - Okay. 3 out of 70 reviews
Rating 4 - Poor. 0 out of 70 reviews
Rating 2 - Terrible. 2 out of 70 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel at a lovely location.
Stayed 1 night in Jul 2024
Verified review

8/10 Good

Liked: Staff & service
very friendly staff, big room
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location on the main square. Clean, neat and tidy hotel. Great service. Good sized room. Good value for money. Would stay again.
Stayed 1 night in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Little gem in a wonderful location

Superb stay, the hotel is in a fantastic location right on the main square. We couldn't quite believe it. Room is simple but spacious and perfectly clean. The staff were super helpful and kind over WhatsApp. Would stay again for sure.
Stayed 2 nights in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ein tolles,sauberes,ruhiges Hotel im Herzen von Pollenca.Tolles Frühstück à la carte und Jacuzzi auf dem Dach.Wir kommen sicher wieder.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place. Had a quiet room on the top floor. Roof and jacuzzi is brilliant. Great value for money!
Stayed 1 night in Jun 2026
Verified review

6/10 Okay

Disliked: Room comfort
Aunque la relación calidad-precio es razonable, la habitación no tiene nada de especial. Las vistas son bonitas, ya que la habitación que utilicé 203 da frente a la plaza del pueblo. No obstante, el descanso se ve afectado por el ruido tanto de la plaza como de otras habitaciones. Además, en esta la habitación escucha el ruido del ascensor cada vez que entra en funcionamiento. El aislamiento acústico de las ventanas es insuficiente, cada 15 minutos se oyen las campanas horarias del campanario situado junto al hotel.
Stayed 2 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Allt var bra, men man ska vara beredd att bära väskorna några trappsteg innan man kommer till hissen. Familjär känsla och trevlig personal. Vi bodde i nyrenoverat stort rum mot det vackra torget. Badade jacuzzi i en fantastisk utsikt över alla hustak.
Kyrkan på torget
Utsikt över torget från rummet.
Stayed 3 nights in Apr 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel juma

This is the second time we have stayed in this Hotel and again we where not disappointed. The Hotel is right on the square in Polensa , a great location to see what is happening particularly in the evening because of its proximity to all the resturants.
Stayed 3 nights in Aug 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent well located hotel

Giving the difficult circumstances communication and preparation was excellent.
Stayed 1 night in Aug 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die tolle Lage, der Service, das Frühstücksbuffett
Stayed 2 nights in Sep 2019
Verified review

2/10 Terrible

Disliked: Staff & service, amenities, property conditions & facilities
Appalling ROOM 101 Noise, noise and more noise. Impossible to sleep in this room. Noise from side street/alley adjacent hotel kitchen back door ending approx 1.30 resumng 5.35 am. Room 101 above this door area
Stayed 4 nights in Sep 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, family run landmark
Stayed 1 night in Aug 2019
Verified review

10/10 Excellent

Liked: Cleanliness
Muy limpio las persianas de la ventana no cerraban bien
Stayed 1 night in Jun 2019
Verified review

2/10 Terrible

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Poor service by Hotels. com

Juma was great. I was overcharged by Hotels.com/UK. See my Confirmation No. 158586750777. I paid 188.4 Euros at booking. When the Euros were converted to USD, you used the GBP rate to USD instead of the Euro/USD conversion rate resulting in an overcharge. You have the records, fix it and issue me a refund. Otherwise I will never use Hotels.com again plus will tell all my friends not to use. This has been reported like five times. Enough is enough.
Stayed 2 nights in May 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my room with the big windows and four poster bed. The mattress was not so comfortable. the staff were very helpful. the location was great.
Stayed 4 nights in Apr 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Delightful Juma

My wife and I had 5 nights with bed and breakfast, just before Easter season had really started. From the outset, the staff were really helpful in indicating car parking availability (anywhere on the street provided no yellow lines or blocking a garage or entrance, or in the designated parking areas near the main bus stop). On arrival, Joana provided local information and showed us to our room. We understood that the hotel had reopened the previous week after the winter hibernation and Pollenca itself was generally quiet and free from Easter tourists (but there were many cyclists!) The room was spacious and all that we needed for a short stay. The bed was comfortable, shower and bath fine and WiFi strong. Breakfast was excellent with a choice which suited us: cereal, yoghurt, fruit, fresh orange juice, cold meats and cheeses, coffee, omelette, pastries. Plenty of restaurants, within 5 minutes walk, for lunch and/or evening meal and a nice ice cream parlor in the square for a cheap dessert! Would definitely recommend to others who prefer small, quiet, more intimate hotels (7 rooms). Thankyou. Stuart & Sarah
Stayed 5 nights in Apr 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice small hotel in center of town

The staff at hotel Juma could not have been more pleasant and helpful. We had to leave early in the morning so they gave us a tray with fruit, croissants and thermosflasks with coffe in the room as the breakfast room would not be open. There is no parking in the center of town so a bit of a walk from the carpark. Our stay was before high season but still plenty going on in the town.
Stayed 2 nights in Apr 2019
Verified review

10/10 Excellent

Wonderful staff, wonderful location, maybe my favourite town in all of Spain. very nice air conditioned rooms with lots of space. Good breakfast with wide variety of food. Highly recommended.
Stayed 4 nights in Aug 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hyggeligt hotel. Rigtig pæne og rene værelser i gammel stil. Solterrasse på taget. Beliggenhed er super, lige på det gamle torv, med flere spisesteder. Morgenmaden er lækkert. Kommer gerne tilbage.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gut aufgehoben und zentral gelegen.

Wir haben den Aufenthalt in diesem charmanten Hotel genossen. Sehr individuell und die Freundlichkeit des Personals, sowohl vom Hotel, als auch vom angeschlossenen Restaurant waren vorzüglich, wie auch das Frühstück. Lediglich der frühe morgendliche Lärm der Glassammelcontainer-Fahrzeuge trübten unsere Urlaubsfreude etwas. Wir würden gerne wiederkommen.
Stayed 7 nights in Sep 2017
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Jeg drømmer mig tilbage

Perfekt placering midt på torvet. Behagelig betjening og suveræn morgenmad. Her vil jeg tilbage til hurtigst muligt.
Stayed 1 night in Sep 2017
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent location full of atmosphere

Enjoyed an 8 day stay at this well positioned hotel. Staff were excellent and the rooms comfortable with air conditioning a necessity in the August sun. Its a great place to stay to venture out to many of the northern parts of the Island although you will need a car. Parking is a problem but once you have located the public car parks which are a few hundred yards away it is OK.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ideal location in centre of town

Hotel Juma has a great location in plaza major. On Sunday mornings when the market is on you can sit and have a leisurely breakfast and watch the hectic market all around you which is really fun. It is an old hotel (built 1907) and is full of character. There are great views from the solarium on the roof.
Stayed 2 nights in Aug 2017
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

En Pärla i en underbar Spansk stad Pollensa

mycket bra hotell med underbart läge mitt på torget men ändå tyst.
Stayed 4 nights in Jul 2017