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Palace Hotel

Property class: 3

Choose dates to view prices

Photo gallery for Palace Hotel

A grand lobby with a large chandelier, ornate ceiling, and a central piano.
Property video
An outdoor courtyard with arches, a planter with flowers, and a wall with a sign.
A large indoor swimming pool with columns, a covered area, and a view of the outside.
A hotel lobby with a checkered floor, white columns, and green plants.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Gym
  • Parking available
  • Business services
$55 nightly
The current price is $58 total
Total with taxes and fees
Nov 26 - Nov 27

Explore the area

View in a map
Praca Pedro Sanches, S/n - Centro, Poços de Caldas, 37701-002
  • Place, Poços de Caldas Cable Car
    ‪2 min walk‬
  • Place, Pedro Sanches Square
    ‪2 min walk‬
  • Place, Thermas Antonio Carlos
    ‪3 min walk‬

Room options

View all photos for Standard Single Room, 2 Twin Beds, Garden View

A room with two beds, a desk, a chair, a TV, and a window with curtains.

Standard Single Room, 2 Twin Beds, Garden View

8.0 out of 10
Very good
(4 reviews)
  • Garden view
  • 161 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Single Room, 2 Twin Beds

A room with two beds, a desk, a chair, a TV, and a window with curtains.

Standard Single Room, 2 Twin Beds

8.6 out of 10
Excellent
(21 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Twin Room, 1 Double Bed

A neatly arranged hotel room with a bed, bedside table, lamp, and a small table with chairs.

Standard Twin Room, 1 Double Bed

8.6 out of 10
Excellent
(41 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room, 1 Double Bed, Garden View

A bedroom with a large bed, a nightstand with a lamp, and a painting on the wall.

Standard Double Room, 1 Double Bed, Garden View

8.0 out of 10
Very good
(14 reviews)
  • Garden view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Suite, Multiple Beds, Garden View

A hotel room with two single beds, a wooden floor, a white wall, and a door leading to another room.

Family Suite, Multiple Beds, Garden View

8.8 out of 10
Excellent
(9 reviews)
  • Garden view
  • 420 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Family Quadruple Room, Multiple Beds

A hotel room with two single beds, a wooden floor, a white wall, and a door leading to another room.

Family Quadruple Room, Multiple Beds

9.6 out of 10
Exceptional
(4 reviews)
  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Deluxe Double Room, 1 Double Bed

A hotel room with a large bed, a television on the wall, a table with chairs, and a balcony with a view of greenery.

Deluxe Double Room, 1 Double Bed

8.4 out of 10
Very good
(15 reviews)
  • Garden view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin Room, Multiple Beds

A bedroom with a large bed, bedside tables, a chair, and a painting on the wall.

Deluxe Twin Room, Multiple Beds

9.0 out of 10
Wonderful
(4 reviews)
  • Garden view
  • 872 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

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The price is $60
Nov 30 - Dec 1
Total with taxes and fees
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About the neighborhood

Poços de Caldas

A stay at Palace Hotel places you in the heart of Poços de Caldas, steps from Palace Casino and Jose A Junqueira Park. .This family-friendly hotel is 0.1 mi (0.2 km) from Calendario Floral Monument and 0.1 mi (0.2 km) from Poços de Caldas Cable Car.

What's nearby

  • Palace Casino - 1 min walk - 0.0 miles
  • Poços de Caldas Cable Car - 2 min walk - 0.1 miles
  • Pedro Sanches Square - 2 min walk - 0.1 miles
  • Thermas Antonio Carlos - 3 min walk - 0.2 miles
  • SESC Pocos de Caldas Community Center - 5 min walk - 0.3 miles

Restaurants

  • ‪Casa do Colono - ‬3 min walk
  • ‪Maturare Cafeteria & Queijaria - ‬2 min walk
  • ‪Becco Gastronomia - ‬6 min walk
  • ‪Fenícia Bar & Restaurante - ‬3 min walk
  • ‪Casarão - ‬3 min walk

About this property

Palace Hotel

Palace Hotel offers 191 accommodations with minibars. Flat-screen televisions come with cable channels.

Bathrooms include showers and bidets. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.
Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include massages.
Make yourself at home in one of the 191 guestrooms featuring minibars and flat-screen televisions. Cable television is provided for your entertainment. Bathrooms have showers and bidets. Conveniences include phones and desks, and housekeeping is provided daily.
Pamper yourself with a visit to the spa, which offers massages. You're sure to appreciate the recreational amenities, including an indoor pool, a sauna, and a fitness center. This hotel also features complimentary wireless internet access, an arcade/game room, and a television in a common area.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Unwind at the end of the day with a drink at the bar/lounge or the poolside bar.
Featured amenities include complimentary newspapers in the lobby, a 24-hour front desk, and multilingual staff. This hotel has 4 meeting rooms available for events. Self parking (subject to charges) is available onsite.
Palace Hotel has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (BRL 60 per night)
  • Covered, secured valet parking on site (BRL 60 per night)

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Bingo
  • Free children's club
  • Full-service spa
  • Gym
  • Indoor pool
  • Indoor pool (guest access)
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's toys
  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 4 meeting rooms

Outdoors

  • Garden
  • Pool loungers

Full-service spa

  • Massage
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 3 floors
  • Built in 1930
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bed sheets provided

Bathroom

  • Bidet
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 1:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1:00 PM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for BRL 200 per night
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

Optional extras

  • Self parking fee: BRL 60 per night
  • Covered valet parking fee: BRL 60 per night
  • Rollaway bed fee: BRL 200 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher

We should mention

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Palace Hotel Pocos de Caldas
Palace Pocos de Caldas
Palace Hotel Hotel
Palace Hotel Poços de Caldas
Palace Hotel Hotel Poços de Caldas

Palace Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 599 out of 1002 reviews
Rating 8 - Good. 258 out of 1002 reviews
Rating 6 - Okay. 99 out of 1002 reviews
Rating 4 - Poor. 32 out of 1002 reviews
Rating 2 - Terrible. 14 out of 1002 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort
Beautiful hotel
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Excelente Hotel
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Staff & service, amenities
Excelente
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very well located, stuff extremely helpful and kind. Amazing breakfast. In other hand I think they need a deep clean in their rooms especially at the doors where we can see need a dirty fingerprints there , the curtains were filthy and need to be washed and the walls clearly needs to be painting.
Stayed 3 nights in Mar 2026
Verified review

6/10 Okay

Liked: Staff & service, property conditions & facilities
S
Stayed 3 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
,,,
Stayed 2 nights in Mar 2026
Verified review

4/10 Poor

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
People were wonderful, I loved every one, they worked hard, The food was great, breakfast was delicious, wonderful, but would be great if they had a omelette station! problems with my bedding, terribly pillows, and mattresses, I don't understand they don't have vacuums, but everything looks good and clean!
Stayed 17 nights in Oct 2025
Verified review

6/10 Okay

Liked: Staff & service
O hotel é lindo, mas mal cuidado. Um dos quartos que pegamos alagava o banheiro, vaso estava rachado. Café da manhã farto, mas nenhum diferencial. A equipe das atividades extras era ótima e os meninos supersimpaticos. Muito caro pelo que oferece, mas se você vai com filho pequeno terá muita atividade para eles.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel, muito bem conservado. Em alguns quartos não tem barras de segurança no Box. Piso de porcelanato pode escorregar.
Stayed 3 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente equipe de funcionários, boas refeições, quarto limpo, uma piscina termal excelente que deixa pele e cabelos super sedosos. So achei ruim a questão do estacionamento ser pago.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Atendimento impecável. Ótima localização.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ambientação incrível, muito bem localizada.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O quarto se manteve limpo e arrumado devido a ação da equipe de funcionários sempre muito atenciosos. O estacionamento externo foi rápido pois a equipe dos encarregados foram sempre atentos as nossas necessidades. Um ponto a considerar seria a ausência de café cortesia aos hospedes principalmente considerando que a região tem uma produção cafeeira de qualidade que poderia ter um produtor regional parceiro no atendimento desta necessidade dos clientes principalmente na chegada de uma viagem as vezes longas e cansativas.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muito bom. Mas havia teias de aranhas
Stayed 3 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel antigo mas muito acolhedor. Roupas de cama e toalhas limpíssimas. Os colaboradores gentis e cooperativos. Foi um otima experiencia. O hotel fica no melhor ponto da cidade, com restaurantes e pontos turisticos acessados a pe.
Stayed 1 night in Jul 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Não tem tomada na cabeceira da cama, ou seja, tem que deixar o celular carregando em outro local. Um absurdo, economia porca.
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente custo benefício na modalidade pensão completa. Boas refeições com cardápio diversificado. Quarto limpo e funcionários prestativos. A água da piscina é aquecida. A internet Wi-Fi é ruim nos quartos e os dados móveis pegam mal porque o hotel é bem “fechado”, então vc vai passar raiva com internet. Mas é pertinho das termas e tem um spa dento do próprio hotel. A melhor sauna que já fui na minha vida. Com certeza voltarei
Stayed 3 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel muito bom mas para uso cadeira de rodas frente hotel não tem rampa de acesso ♿
Stayed 4 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incrível mas acessibilidade praça para hotel não tem rampa de acesso para cadeirante
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quarto espaçoso, limpo, hotel super bem cuidado e localizado no centro. Cheio de comodidades e excelente café da manhã.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Acomodações ótimas Estacionamento terceirizado fica um pouco longe do hotel mas tem manobrista Piscina interna muito legal Localização perto dos principais pontos turísticos
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel incrível,todos funcionários educados, prestativos .Tem estacionamento terceirizado valor 50,00 a diária.Pequei pensão completa ótima comida,jantar ,café da manhã e almoço excelente. hotel localização central em frente da praça perto do teleférico ,parque das fontes 4min a pé . compra o pacote dos passeios vale super a pena citur Poços de Caldas evita filas ,incluso passaporte e estacionamento
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Experiência muito agradável. As pessoas que lá trabalham são muito eficientes. A arquitetura muito bonita. Café da manhã muito bom. Os móveis dos quartos são antigos, mas a ideia é acompanhar toda a estrutura do hotel. Hospeda-se beníssimamente bem no Palace Hotel. Muito obrigado a todos os envolvidos na prestação do serviço.
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cara m excessão do chek in demorado o restante foi muito bom!
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sim
Stayed 1 night in Jul 2026