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Palace Hotel

3.0 star property

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Photo gallery for Palace Hotel

Reception
Property video
Interior detail
Exterior
Indoor pool, sun loungers

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Restaurant
  • Gym
  • Parking available
  • Business services
The current price is $67
$64 nightly
$67 total
Total with taxes and fees
Jun 21 - Jun 22

Explore the area

View in a map
Praca Pedro Sanches, S/n - Centro, Poços de Caldas, 37701-002
  • Place, Poços de Caldas Cable Car
    ‪2 min walk‬
  • Place, Pedro Sanches Square
    ‪2 min walk‬
  • Place, Thermas Antonio Carlos
    ‪3 min walk‬

Room options

View all photos for Standard Single Room, 2 Twin Beds, Garden View

Minibar, desk, bed sheets

Standard Single Room, 2 Twin Beds, Garden View

8.0 out of 10
Very good
(4 reviews)
  • Garden view
  • 161 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Single Room, 2 Twin Beds

Minibar, desk, bed sheets

Standard Single Room, 2 Twin Beds

8.6 out of 10
Excellent
(17 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Twin Room, 1 Double Bed

Minibar, desk, bed sheets

Standard Twin Room, 1 Double Bed

8.6 out of 10
Excellent
(36 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room, 1 Double Bed, Garden View

Standard Double Room, 1 Double Bed, Garden View | Minibar, desk, bed sheets

Standard Double Room, 1 Double Bed, Garden View

8.0 out of 10
Very good
(13 reviews)
  • Garden view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Suite, Multiple Beds, Garden View

Minibar, desk, bed sheets

Family Suite, Multiple Beds, Garden View

8.4 out of 10
Very good
(6 reviews)
  • Garden view
  • 420 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Family Quadruple Room, Multiple Beds

Minibar, desk, bed sheets

Family Quadruple Room, Multiple Beds

9.0 out of 10
Wonderful
(2 reviews)
  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Deluxe Double Room, 1 Double Bed

Deluxe Double Room, 1 Double Bed | Minibar, desk, bed sheets

Deluxe Double Room, 1 Double Bed

8.0 out of 10
Very good
(13 reviews)
  • Garden view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin Room, Multiple Beds

Deluxe Twin Room, Multiple Beds | Minibar, desk, bed sheets

Deluxe Twin Room, Multiple Beds

9.0 out of 10
Wonderful
(4 reviews)
  • Garden view
  • 872 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

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Front of property
Carlton Plaza Poços de Caldas
Centro
  • Pool
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  • Free WiFi
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4.5 out of 5, Wonderful, 1,002 reviews
$56 nightly
The price is $59
Jun 21 - Jun 22
Total with taxes and fees
Carlton Plaza Poços de Caldas

About the neighborhood

Poços de Caldas

A stay at Palace Hotel places you in the heart of Poços de Caldas, steps from Palace Casino and Jose A Junqueira Park. .This family-friendly hotel is 0.1 mi (0.2 km) from Calendario Floral Monument and 0.1 mi (0.2 km) from Poços de Caldas Cable Car.

What's nearby

  • Poços de Caldas Cable Car - 2 min walk - 0.1 miles
  • Pedro Sanches Square - 2 min walk - 0.1 miles
  • Thermas Antonio Carlos - 3 min walk - 0.2 miles
  • SESC Pocos de Caldas Community Center - 5 min walk - 0.3 miles
  • Macacos Fountain - 8 min walk - 0.5 miles

Restaurants

  • ‪Casa do Colono - ‬3 min walk
  • ‪Café Concerto - ‬3 min walk
  • ‪Café da Praça - ‬3 min walk
  • ‪Maturare Cafeteria & Queijaria - ‬2 min walk
  • ‪Kidelícia pizzas e lanches - ‬3 min walk

About this property

Palace Hotel

Palace Hotel offers 191 accommodations with minibars. Flat-screen televisions come with cable channels.

Bathrooms include showers and bidets. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.
Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include massages.
Make yourself at home in one of the 191 guestrooms featuring minibars and flat-screen televisions. Cable television is provided for your entertainment. Bathrooms have showers and bidets. Conveniences include phones and desks, and housekeeping is provided daily.
Pamper yourself with a visit to the spa, which offers massages. You're sure to appreciate the recreational amenities, including an indoor pool, a sauna, and a fitness center. This hotel also features complimentary wireless internet access, an arcade/game room, and a television in a common area.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Unwind at the end of the day with a drink at the bar/lounge or the poolside bar.
Featured amenities include complimentary newspapers in the lobby, a 24-hour front desk, and multilingual staff. This hotel has 4 meeting rooms available for events. Self parking (subject to charges) is available onsite.
Palace Hotel has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (BRL 50 per night)
  • Secured, covered valet parking on site (BRL 50 per night)

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Bingo
  • Free children's club
  • Full-service spa
  • Gym
  • Indoor pool
  • Indoor pool (guest access)
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's toys
  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 4 meeting rooms

Outdoors

  • Garden
  • Pool loungers

Full-service spa

  • Massage
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 3 floors
  • Built in 1930
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 1:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1:00 PM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for BRL 200 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Self parking fee: BRL 50 per night
  • Covered valet parking fee: BRL 50 per night
  • Rollaway bed fee: BRL 200 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher

We should mention

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Palace Hotel Pocos de Caldas
Palace Pocos de Caldas
Palace Hotel Hotel
Palace Hotel Poços de Caldas
Palace Hotel Hotel Poços de Caldas

Palace Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 505 out of 949 reviews
Rating 8 - Good. 284 out of 949 reviews
Rating 6 - Okay. 108 out of 949 reviews
Rating 4 - Poor. 37 out of 949 reviews
Rating 2 - Terrible. 15 out of 949 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Daniel

Liked: Cleanliness, staff & service, room comfort
Beautiful hotel
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Renato

Excelente Hotel
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Wladimir

Liked: Staff & service, amenities
Excelente
Stayed 1 night in Mar 2026
Verified

8/10 Good

Nivalda

Liked: Cleanliness, staff & service, amenities
Beautiful place
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would love to stay here again

Great hotel in the middle of the city. Everything is in walking distance, including gondola to the Christ statue. They also have an amazing buffet breakfast! Can't wait to stay here again.
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Katia

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Great hotel

Love this hotel. i Facilities in much need of repairs due to time.
Stayed 2 nights in Apr 2024
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was situated in the heart of town. Easy access to downtown.Great views from the balcony.The food was exceptional! The staff was curious and friendly with many of them speaking English.
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 3 nights in Mar 2025
Verified

6/10 Okay

KRISTIN

Liked: Staff & service, amenities
This property was beautiful. The breakfast was lovely and it delivered exactly what it promised. My only shock was - the rooms did not have any AC due to the historic nature of the building but thankfully the fan that was provided was sufficient for the room. Overall I will visit this hotel again!
Stayed 1 night in Jan 2025
Verified

4/10 Poor

Rosemary

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
People were wonderful, I loved every one, they worked hard, The food was great, breakfast was delicious, wonderful, but would be great if they had a omelette station! problems with my bedding, terribly pillows, and mattresses, I don't understand they don't have vacuums, but everything looks good and clean!
Stayed 17 nights in Oct 2025
Verified

10/10 Excellent

Christine g h

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Jose Carlos Hoffmann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Stayed 1 night in Aug 2024
Verified

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Piscina ótima ! Café da manhã muito bom 8/10 Quarto ok .
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Tiago

Liked: Cleanliness, staff & service, property conditions & facilities
Tive uma ótima experiência no Palace Hotel. A localização é excelente, bem no centro de Poços de Caldas, perto das principais atrações e muito fácil de fazer tudo a pé. A pensão completa vale muito a pena, com refeições bem servidas e saborosas. Outro ponto que merece destaque é a equipe, todos os funcionários foram muito educados, atenciosos e sempre dispostos a ajudar. Foi uma estadia muito agradável e eu voltaria com certeza.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Lucia

Liked: Cleanliness, staff & service, property conditions & facilities
A recepcionista que me atendeu muito atenciosa e educada nota 10
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

MARCO ANTONIO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel maravilhoso de época, todo conservado e com excelente atendimento de toda equipe desde a chegada na portaria do hotel, recepção, restaurante, piscina, quarto amplo, espaço, roupa de cama, banheiro, tudo excelente!
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

MARCO ANTONIO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel maravilhoso de época, todo conservado e com excelente atendimento de toda equipe desde a chegada na portaria do hotel, recepção, restaurante, piscina, quarto amplo, espaço, roupa de cama, banheiro, tudo excelente!
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

ODVAL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tudo certo! Bem movimentado e um café da manhã excelente.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Silene

Liked: Cleanliness, staff & service, property conditions & facilities
É a 2ª vez que vamos ao hotel. Comida é ótima, super limpo, funcionários simpáticos e prestativos. A roupa de cama e a de banho são boas, limpas e de algodão. Os travesseiros e colchão novos. Quarto equipado com tv, ar condicionado, cortinas blackout, escrivaninha, armário e suporte para 1 mala, poderia ter mais 1 suporte para mala e mais tomadas. A piscina é fantástica, me sento no filme Cocoon, saímos rejuvenecidos!
Stayed 2 nights in Feb 2026
Verified

6/10 Okay

Dimitrios

Liked: Cleanliness, staff & service
Hotel antigo, mobília antiga e preço elevado
Stayed 1 night in Jan 2026
Verified

8/10 Good

Ansley Sebastião

Liked: Cleanliness, staff & service, amenities
Sim! Quarto limpo, agradável. Apenas a lâmpada do banheiro ficava todo o tempo enquanto acesa. Quarto 123. Equipe boa, desde os porteiros, a recepção e as governantas. Café da manhã é muito bom!
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Mariza

Liked: Cleanliness, staff & service, amenities
Tudo perfeito...nota 1.000
Jantar maravilhoso.
Todos os lugares do hotel lindíssimos.
Piscina termal impecável.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Maria Cecília

Liked: Cleanliness, staff & service, amenities
Ótimo atendimento,hotel como sempre impecável em todos os sentidos, piscina maravilhosa! Um elogio ao recepcionista Bruno muito educado e amável em todas as nossas hospedagens!
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

TOMAS

Liked: Cleanliness, staff & service, amenities
Equipe Piscina Banhos Localização
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Levi

Liked: Cleanliness, staff & service, amenities
Sem nada a reclamar. Perfeito.
Stayed 5 nights in Feb 2026