2/10 Terrible
Jonathan
Traveled with partner
Jan 19, 2026
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
AVOID THIS DISASTROUS PLACE AT ALL COSTS!
We never saw any of the inn staff at at all during our stay. In fact, they instituted a “contactless” check-in and check-out. Why would anyone work in hospitality if they are so keen on avoiding contact with their guests? It was cold and honestly creepy.
There was basically no breakfast available. It was K-cups, store-bought bagels in a plastic bag, and travel size cereal boxes (no milk for the cereal and no sugar for the coffee though!)
There was a pervasive cigarette stench in the room. Our room was listed as “smoke-free” but the stench was so bad we had to open the windows in 20 degree weather. It made my clothes smell like smoke too.
We also ran into several issues that needed housekeeping to address. There was a phone number to call but no one bothered to pick up because they were never there. So you are left to fend for yourself. The shower in our room was not working. We needed more towels and bar soap for the sink. They also never provided any tissues. The mattress was as hard as a rock which hurt my back. Between that and hearing everything from next-door and upstairs guests, I got no sleep during my stay.
It is a shame just how far downhill the Brookview Manor has gone. The inn was in its heyday when Marty and Gaile owned it.
Jonathan
Stayed 2 nights in Jan 2026