We waited about 40 minutes just to check in and the staff member never explained where our room was located. we took the wrong elevator with three kids and four suitcases, squeezed into a very small elevator and then had to come back down to ask where our room actually was.
For a room costing over €800 per night for a family of five. it was not what we expected. The beds were surprisingly small, even with young children and the bathroom felt old and outdated.
The dinner buffet was crowded.
The pool, water park, kids’ club, and playground all closed surprisingly early (7:00 p.m.), which was disappointing for families. That said, our kids absolutely loved the pools and water park while they were open.
A few other things that surprised us:
* No body lotion was provided in the room.
* Guests are required to leave a €10 deposit for each pool towel.
* During our 3 night stay, housekeeping never replaced our used coffee cups.
* The drinking glasses in the bathroom were never changed either.