The main reason for booking my stay at Revival Scottsdale Studios was (1) their location to a medical appointment I had the next morning, and (2) they had a vacant disabled equipped room available. Upon arrival I was informed that the elevator was shut down and not available and I would have to use the stairs because my room was on the second floor! I CANNOT use stairs! I asked if I could be changed to a room on the first floor? Yes, but they did not have a disabled room on the first floor. All their disabled rooms are on the second floor. WHAT?!*? I took the change to the first floor in a NON-Disabled room! The attending clerk was a woman and she was rude and uncaring, cold and distant. I did not appreciate that. AND, I had a lot of trouble trying to take a shower that evening!
I was in the room about 30 minutes before the alarm went off! It was VERY, VERY loud and went on for a LONG time! We had to go outside because the sound was hurting our ears. Other guests were coming out of their rooms, as well, holding their hands over their ears. In about 15-20 minutes, it went off again! My husband went to the front desk to inquire about it. The same rude woman was there and she said it was posted that the alarm might go off. Yes, it was posted, but the notice said this would happen up to 4:00 PM. It was now 5:30 PM! “Well, she said, there was nothing she could do about it.” Really? Absolutely NO concern?
I will NOT ever stay at crappy Revival Scottsdale Studios again!