2/10 Terrible
Jeanette, Wildomar
Sep 15, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was horrible. My room had holes kicked in the bathroom door. The atmosphere felt like a trap house. Immediately when I pulled up, I felt so uncomfortable and unsafe. I went into my room for no more than 2 minutes before immediately leaving and going to the front desk and telling them that I felt completely unsafe and that there was no way I was staying there as a single woman. The attendant in the front was accompanied by the “security guard.” The security guard told me immediately that I would need to call Expedia and ask them to refund my room but that they would make me stay at least one night. Then stated, “there are bad places in the world and I just need to understand that.” The Expedia gentleman was very kind and understanding, he asked me to hold while he tried to call the facility to talk. No answer on 3 tries. I asked him to stay on the phone while I went inside to tell him to call Expedia. The gentleman refused and said he never got a call while the phone was right there. I just held the phone up to him so he couldn’t avoid it as he clearly was. He stated his manager “said one night minimum or no refund.” Then said his manager was unavailable for the night. I walked out and told him the “manager” was a security guard and he was clearly avoiding his calls. I said I wouldn’t not stay the one night even if I had to pay. He told me to check out and that he would send my info to a specialty department to review. I felt like they were trapping me to harm me.
Jeanette
Stayed 7 nights in Aug 2025