Upon arrival of our two month stay this is what was missing. No hand towels, no wash cloths, no remote for the TV, no grill, food crumbs and socks in and under the couches, no vacuum cleaner, no swiffer, no way to clean any of the floors, dishwasher not working. The owner said he would take care of these items ASAP but "randomly" fell sick and I was told his team would fix everything. After two weeks and multiple promises, nothing was repaired or supplied. We finally went and spent $300 of the supplies we needed. Later during our stay the water was shut off because they didn't pay their bill, they claimed the city shut off the wrong property and the door key pad broke and the house was unlocked for 3 days before they repaired it with 2 batteries. We never got the vacuum they promised to drop off, the dishwasher which we they said just stopped working, hasn't worked since August, read previous review. The last week of our stay he offered me $1,000 for my troubles and in hopes I would never write this review. After nealry 3 months he still has not sent me the money he and his assistant Tahlia offered us as compensation. His company name is Onyx Vacations, I would never rent this house or from this owner again because he is dishonest. Renters beware.