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Best Western Plus Surprise-Phoenix NW

Property class: 3.5

Choose dates to view prices

Photo gallery for Best Western Plus Surprise-Phoenix NW

A spacious lobby with a dining area, seating arrangements, a fireplace, and a television mounted on the wall.
A gym with cardio machines, weight benches, and dumbbells.
A modern hotel lobby with a seating area, a reception desk, and a framed artwork on the wall.
A hotel room with a sofa, a small table, a bed, a desk, and a TV. There are framed pictures on the wall and a window with curtains.
A multi-story hotel with a covered entrance, balconies, and a red curb.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
The current price is $121
$105 nightly
$121 total
Total with taxes and fees
Oct 29 - Oct 30

Explore the area

View in a map
13337 W Grand Avenue, Surprise, AZ, 85374
  • Place, Irish Wolfhound Restaurant & Pub
    ‪15 min walk‬
  • Place, Centennial Friendship Park
    ‪3 min drive‬
  • Place, State Farm Stadium
    ‪23 min drive‬
  • Airport, Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪50 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

A hotel room with a large bed, a TV mounted on the wall, a desk with a lamp, and a wardrobe.

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

9.2 out of 10
Wonderful
(7 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

A hotel room with two beds, each with white bedding and headboards, a nightstand with a lamp, and a carpeted floor.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

9.4 out of 10
Exceptional
(36 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Queen Bed, Accessible, Bathtub (with Sofabed)

A hotel room with a bed, a desk with a chair, a television mounted on the wall, and a door leading to another room.

Suite, 1 Queen Bed, Accessible, Bathtub (with Sofabed)

9.4 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

A hotel room with a bed, a desk, a chair, a microwave, a coffee maker, and a television.

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(6 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

A hotel room with a wooden desk, black office chair, and a small table. There is a framed picture on the wall and a lamp on the desk.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

8.8 out of 10
Excellent
(76 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

A hotel room with a large bed, two bedside tables with lamps, a desk with a chair, a window with curtains, and a framed picture on the wall.

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub (Larger Room)

A hotel room with a large bed, two bedside tables with lamps, a desk with a chair, a window with curtains, and a framed picture on the wall.

Suite, 1 King Bed, Accessible, Bathtub (Larger Room)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Surprise

A stay at Best Western Plus Surprise-Phoenix NW places you in the heart of Surprise, a short 5-minute drive from Surprise Stadium and 12 minutes from Peoria Sports Complex. .This hotel is 7.7 mi (12.4 km) from Arrowhead Towne Center and 10.1 mi (16.3 km) from Desert Diamond Casino - West Valley.

What's nearby

  • Irish Wolfhound Restaurant & Pub - 15 min walk - 0.8 miles
  • Centennial Friendship Park - 3 min drive - 1.0 mile
  • State Farm Stadium - 23 min drive - 13.5 miles
  • Desert Diamond Arena - 23 min drive - 13.8 miles
  • Westgate Entertainment District - 23 min drive - 13.1 miles

Getting around

  • Phoenix Sky Harbor Intl. Airport (PHX) - 39 min drive

Restaurants

  • ‪McDonald's - ‬19 min walk
  • ‪Chick-fil-A - ‬8 min walk
  • ‪In-N-Out Burger - ‬4 min drive
  • ‪Circle K - ‬17 min walk
  • ‪Little Caesars Pizza - ‬2 min drive

About this property

Best Western Plus Surprise-Phoenix NW

Best Western Plus Surprise-Phoenix NW offers 86 accommodations with coffee/tea makers and hair dryers. Pillowtop beds feature premium bedding. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Rooms have partially open bathrooms. Bathrooms include showers.

This Surprise hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.
Make yourself at home in one of the 86 guestrooms featuring refrigerators and microwaves. Your pillowtop bed comes with premium bedding. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms have showers and hair dryers.
Enjoy a range of recreational amenities, including an outdoor pool, a hot tub, and a fitness center. Guests can get around on the shuttle (surcharge), which operates within 35 mi.
A complimentary buffet breakfast is served daily from 6:30 AM to 9:30 AM.
Featured amenities include complimentary wired internet access, a business center, and complimentary newspapers in the lobby. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 6:30 AM and 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Area shuttle (surcharge) up to 35 mi
  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • Gym
  • Hot tub
  • Outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Partially-open bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 40 per pet (varies based on length of stay), plus a deposit of USD 250 per stay
Service animals are welcome, and are exempt from fees
2 total (up to 80 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 250.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: USD 250 per stay
  • Pet fee: USD 40 per pet (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Comfort Inn Surprise
Comfort Surprise
Comfort Inn & Suites Surprise Hotel Surprise
Comfort Inn And Suites Surprise
Comfort Inn Surprise Peoria
Comfort Surprise Peoria
Best Plus Surprise Phoenix Nw
Comfort Inn Suites Surprise Phoenix NW
Best Western Plus Surprise-Phoenix NW Hotel
Best Western Plus Surprise-Phoenix NW Surprise
Best Western Plus Surprise-Phoenix NW Hotel Surprise

Best Western Plus Surprise-Phoenix NW Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 589 out of 1009 reviews
Rating 8 - Good. 249 out of 1009 reviews
Rating 6 - Okay. 89 out of 1009 reviews
Rating 4 - Poor. 43 out of 1009 reviews
Rating 2 - Terrible. 39 out of 1009 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with a family!
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place to stay and I will stay again in the future
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and friendly! The free breakfast was delicious and clean. Having the rooms cleaned daily was a plus!
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's always a pleasure to stop here. Quiet, reasonably priced, plenty of parking, can walk or drive to many stores or restaurants near by.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was good, breakfast was good, and rooms were clean
Stayed 3 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady cleaning the room was very pleasant and did a good job along with the breakfast
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff in the breakfast area was excellent. Very friendly and kept area very clean
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was perfect temp too cool off and spend sometime relaxing. Breakfast was good. Room was good, I had king suite and all was good. Staff was friendly and accommodating, providing local destinations for food and visits.
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My go to stay when in Phoenix
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, the staff was very friendly and polite, breakfast excellent
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and staff. The rooms were clean, breakfast was great and dinning area was clean and kept full. Location was great plenty of shoppyand eat within walking distance. Would stay again. Spent 4 nights.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent property very clean thanks
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was nice good location
Stayed 2 nights in Jan 2026
Verified review

6/10 Okay

Liked: Staff & service
Place to stay if you just need to sleep.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Menu was fresh and parking felt safe.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Everything was exceptional.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Excellent breakfast. Nice pool.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great , Customer service
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were spotless staff friendly and hotel was safe
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My go to spot in Phoenix.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Excellent service, friendly staff great breakfast
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Clean, modern, great staff.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Property conditions & facilities
Room was great, staff exceptional
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a great place to stay and the breakfast is really good!
Stayed 2 nights in Jul 2025