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Hotel Pousada Crystal Palace

Property class: 3

Choose dates to view prices

Photo gallery for Hotel Pousada Crystal Palace

A round table set outdoors with various breakfast items, surrounded by greenery and a hedge.
A yellow building with a balcony, surrounded by palm trees and a large planter.
A buffet table with various food items and a grill.
A bedroom with a large window, a bed with white linens, and a view of a lush green landscape with palm trees.
A room with a round table surrounded by four chairs, a wooden cabinet with glass doors, and a window with a view of greenery.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Bar
The current price is $66
$64 nightly
$66 total
Total with taxes and fees
Sep 8 - Sep 9

Explore the area

View in a map
Av presidente kennedy, 109, Petrópolis, RJ, 25680030
  • Place, Crystal Palace
    ‪3 min walk‬
  • Place, Bohemia Brewery
    ‪5 min walk‬
  • Place, Cathedral of Saint Peter of Alcantara
    ‪11 min walk‬
  • Airport, Rio de Janeiro (SDU-Santos Dumont)
    ‪81 min drive‬

Room options

View all photos for Standard Twin Room

A neatly made bed with a headboard, a bedside table with a drawer, and a framed picture on the wall.

Standard Twin Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Triple Room

A neatly made bed with a headboard, a bedside table with a drawer, and a framed picture on the wall.

Standard Triple Room

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for Standard Quadruple Room

A neatly made bed with a headboard, a bedside table with a drawer, and a framed picture on the wall.

Standard Quadruple Room

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Large Twin Beds
  • Free WiFi

View all photos for Standard Single Room, 1 Bedroom

A bedroom with a sloped ceiling, a bed with white and gray bedding, a bedside table with a lamp, and a patterned wallpaper.

Standard Single Room, 1 Bedroom

  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed
  • Free WiFi

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About the neighborhood

Petrópolis

With a stay at Hotel Pousada Crystal Palace in Petrópolis (Historic Center), you'll be steps from Vale do Paraíba and Piabanha River. .This pousada is 0.1 mi (0.2 km) from Crystal Palace and 0.2 mi (0.4 km) from Bohemia Brewery.
View more Pousadas in PetrópolisOpens in a new window

What's nearby

  • Barao de Maua House - 2 min walk - 0.1 miles
  • Crystal Palace - 3 min walk - 0.2 miles
  • Bohemia Brewery - 5 min walk - 0.3 miles
  • Cathedral of Saint Peter of Alcantara - 11 min walk - 0.6 miles
  • Imperial Museum - 18 min walk - 1.0 mile

Getting around

  • Saracuruna Station - 34 min drive
  • Rio de Janeiro International Airport (GIG) - 68 min drive

Restaurants

  • ‪Casablanca Bistrô - ‬13 min walk
  • ‪McDonald's - ‬7 min walk
  • ‪Restaurante Paladar Liberty Garden - ‬11 min walk
  • ‪Subway - ‬15 min walk
  • ‪Pellegrini - ‬6 min walk

About this property

Hotel Pousada Crystal Palace

Hotel Pousada Crystal Palace offers 27 air-conditioned accommodations with hair dryers and irons/ironing boards. Televisions come with cable channels.

Bathrooms include showers and bidets. Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Make yourself at home in one of the 27 air-conditioned guestrooms. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature bidets and hair dryers. Conveniences include phones and irons/ironing boards, and housekeeping is provided daily.
Take in the views from a garden and make use of amenities such as complimentary wireless internet access.
Enjoy a satisfying meal at Bistrô Crystal Palace serving guests of Hotel Pousada Crystal Palace. Quench your thirst with your favorite drink at the bar/lounge. A complimentary buffet breakfast is served daily from 7:00 AM to 10:30 AM.
A complimentary buffet breakfast is served each morning between 7:00 AM and 10:30 AM.
Bistrô Crystal Palace - This restaurant specializes in Brazilian cuisine. Open select days.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour offsite parking (BRL 25 per stay)

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Bistrô Crystal Palace

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Garden

Accessibility

  • No elevator

More

  • Designated smoking areas

Room amenities

Bathroom

  • Bidet
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 30-inch TV with cable channels

More

  • Air conditioning
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of BRL 50 per pet, per day
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Nearby parking fee: BRL 25.00 per stay(328 ft away; open 24 hours)
  • Pet fee: BRL 50 per pet, per day
  • Service animals are exempt from fees
  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators
Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.

Property is also known as

Crystal Palace Petropolis
Hotel Pousada Crystal Palace Inn
Hotel Pousada Crystal Palace Petrópolis
Hotel Pousada Crystal Palace Inn Petrópolis

Hotel Pousada Crystal Palace Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 23 out of 41 reviews
Rating 8 - Good. 8 out of 41 reviews
Rating 6 - Okay. 5 out of 41 reviews
Rating 4 - Poor. 3 out of 41 reviews
Rating 2 - Terrible. 2 out of 41 reviews

8.6/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

MIRIAN

Liked: Cleanliness, staff & service, amenities
Tudo melhor do que esperávamos e do que é anunciado, com certeza retornaremos para dar continuidade a essa experiência que foi incrível! Parabéns a toda equipe, desde os responsáveis pelo café da manhã, ao rapaz que esteve de plantão quando chegamos tarde da noite e principalmente à moça de óculos que foi excepcional.
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Paulo

Liked: Cleanliness, staff & service, amenities
Café da manhã muito bom, casarão bonito e aconchegante, localização para FLIPETRÓPOLIS perfeita. Quarto pequeno e precisa de um black-out na cortina.
Stayed 3 nights in Nov 2025
Verified review

6/10 Okay

WALLACE

Liked: Cleanliness, staff & service

Bom local mas custo benefício a se considerar

Um lugar razoável para se hospedar, café da manhã bom, atendimento bom, boa localização mas o quarto é bem distante da expectativa que as fotos geram. Custo benefício não é razoável em minha avaliação, mas reitero, depende de expectativa que o visitante tem em relação ao conforto do quarto.
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

João Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Satisfeito.

Pousada tradicional, silenciosa, confortável, ótimo atendimento em todos os serviços, um café da manhã muito bom e excelente localização, é perto de tudo.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Pascoal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Localização perfeita, cama confortável, chuveiro maravilhoso e o café da manhã variado e a simpatia dos funcionários excelente, estacionamento não precisa se preocupar, tem uma pessoa super simpática que você deixa a chave e ele manobra sem preocupação
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Flavia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nota 10

Ótima hospedagem e atendimento excelente, assim como o café da manhã!
Stayed 1 night in Jun 2025
Verified review

8/10 Good

ANA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Achei tudo limpo, boa estadia. Próximo do palácio de cristal. São atenciosos. Só achei o quarto um pouco pequeno e o teto, muito rebaixado pq meu marido é muito grande. Tudo limpo e sem umidade. Estadia ótima! Café da manhã de qualidade.
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Ana Cláudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Boa experiência em Petrópolis.

A estadia foi boa. Tudo muito limpo. Café da manhã com bastante variedade. Anda bastante para chegar ao centro, pois nas proximidades não tem opção de comércio ( dica para quem viaja com criança), eu gosto de caminhar.
Stayed 3 nights in May 2025
Verified review

6/10 Okay

Rafaela

Liked: Staff & service
Disliked: Property conditions & facilities

Razoável

Razoável, o quarto que eu fiquei apresentava rachaduras na parede, as luzes do quarto poderiam ser amarelas para serem mais aconchegante, o estacionamento é pequeno e dependendo vc fica preso esperando o manobrista, o Wi-Fi é péssimo. A parte boa do hotel é o café da manhã, o ar gela bastante e os funcionários são super atenciosos e cordiais.
Stayed 4 nights in Feb 2025
Verified review

10/10 Excellent

ALISON

Liked: Staff & service, amenities
Atendimento excelente e cordial pretendo retornar para mais hospedagens em Petropolis
Stayed 2 nights in Feb 2025
Verified review

10/10 Excellent

Renata

Liked: Cleanliness, property conditions & facilities
Foi boa! A localização é perfeita, mas o quarto tinha cheiro de mofo.
Stayed 2 nights in Jan 2025
Verified review

4/10 Poor

Marcio A

Disliked: Property conditions & facilities

Hotel pousada fraquíssima

Estadia pessima, quarto minúsculo, banheiro com vazamento que deixou apartamento enxarcado de água após o banho, sem interfone para se comunicar com recepção. Preço inadequado para a qualidade da pousada, você pagar uma média de diária de R$ 450,00, o máximo que valeria seria R$ 200,00 e olhe lá
Stayed 3 nights in Dec 2024
Verified review

8/10 Good

Julyana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muito boa!

Gostamos muito. Funcionários simpáticos, quarto confortável, bom café. Comida do restaurante excelente, recomendo. Perto de tudo. Ponto negativo somente estacionamento.
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cafe da manha muuto bom

Apenas uma noite, foi tranquilo, cama confortavel. Estacionamento reduzido. Cafe da manha muito bom.
Stayed 1 night in Dec 2024
Verified review

8/10 Good

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities

Problemas no banheiro

Achei a localização do hotel muito boa. Por fora, é uma gracinha e o atendimento foi bom de um modo geral, principalmente em relação à limpeza. Mas deixou a desejar no quesito conforto. Os quartos são viajamos acompanhados de outras pessoas que reservaram mais dois quartos. Todos saíram insatisfeitos com relação ao tamanho do quarto. O banheiro, apesar de muito limpo, teve infiltração no teto e começou a pingar água no vaso sanitário. O chuveiro elétrico só esquentou no primeiro banho. No segundo, o banho foi frio. Pode ter sido má sorte, mas acho que merece ser registrado. O chuveiro de outro quarto da nossa família também apresentou problemas.
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Márnio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótima experiência para família com pets.
Stayed 1 night in Dec 2024
Verified review

4/10 Poor

Adriana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nao recomendo

Valor cobrado absurdamente caro, mais de 900 reais a diária, para nos oferecer um quarto totalmente diferente das fotos, as camas apertadas uma colada na outra, o chuveiro quebrado, mas foi solucionado. Porem deveriam ter checado antes o funcionamento antes de alojar os clientes. Chao empoeirado. Cafe da manha simples, nada demais.
Stayed 1 night in Nov 2024
Verified review

2/10 Terrible

Fabiola

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pior estadia

Péssimo atendimento, péssima estadia! Quarto sem ventilação com ar condicionado na lateral da cama, no mínimo insalubre! Tentamos solicitar a troca do quarto e não fomos atendidas! Precisamos de muita conversa para devolverem parte do nosso valor e ainda assim, devolveram o valor errado. Não volto e não recomendo. Café da manhã horrível!
Stayed 2 nights in Dec 2024
Verified review

8/10 Good

Andreia

Liked: Staff & service
Foi uma boa estadia. Mas teve seus contratempos: primeiro o quarto não estava liberado as 14 hrs. Segundo o chuveiro estava queimado. E terceiro, o quarto ficou bem sujo devido ao conserto do chuveiro e limparam, mas não trocaram a toalha de chao suja. Mas a equipe foi atenciosa.
Stayed 2 nights in Nov 2024
Verified review

10/10 Excellent

RAFAEL MATTOS

Stayed 4 nights in Feb 2026
Verified review

6/10 Okay

Andrea

Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Marcio

Stayed 1 night in Jul 2025
Verified review

6/10 Okay

Tetsuaki

Stayed 2 nights in Aug 2025
Verified review

6/10 Okay

Luiz

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025