Sheesh…. Where to start. At the beginning I guess.
Upon arrival, (7.15pm) front desk closed - Had to do check in by phone. Owner (Eddie) demands additional $60 as cleaning surcharge and a $300 ‘bond’ - neither of which was on wotif terms when booked. Owner belligerent and unwavering - no payment, no entry. Astonishing re cleaning surcharge considering text message you will get prior to check out states
“Please tidy up. There is a vacuum cleaner in room if needed”…. Huh ? I’ve been charged a cleaning fee and now they expects guests to vacuum their own room !!
Let’s get on to the facilities (or lack of them) - Pool area had just 1 lounge chair (not as per photo) which had a broken arm rest. Pretty much unusable. No other seating apart from a table and chairs just outside pool area but there was a terrible stench in that area. Mentioned it Day 1, nothing was done to rectify.
Wifi and tv didn’t work night 1 and nobody avail to do anything about it until morning.
When advised Eddie next morning, I was given different wifi hookup which worked but still no tv. Eddie non plussed “yeah, sometimes happens”
Couch in room was laughable due to how bad it was. Hard to describe but couldn’t sit or lie on at all. The lumpiest , most uneven couch I’ve encountered. To suggest it is acceptable for accom is simply ridiculous. Bed is rock hard, clearly the cheapest range of mattress on market.
The one thing that was good was shower once I reattached the shower head that fell off. Avoid