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Crystal Palace Luxury Hotel

5.0 star property

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Photo gallery for Crystal Palace Luxury Hotel

Exterior
Fountain
2 outdoor pools, a rooftop pool
Exterior
2 restaurants; breakfast, lunch, and dinner served

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
284/68 Moo 5 Pattaya - Naklua Rd., Banglamung, Naklua, Pattaya, Chonburi, 20150
  • Place, Naklua Bay
    ‪10 min walk‬
  • Place, Sanctuary of Truth
    ‪2 min drive‬
  • Place, Wong Amat Beach
    ‪3 min drive‬
  • Airport, Utapao (UTP-Utapao Intl.)
    ‪52 min drive‬

Room options

View all photos for Superior Room

Superior Room | In-room safe, desk, blackout drapes, soundproofing

Superior Room

7.0 out of 10
Good
(4 reviews)
  • City view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds OR 1 Twin Bed
  • Free WiFi

View all photos for Deluxe Room (Pool View)

Deluxe Room (Pool View) | In-room safe, desk, blackout drapes, soundproofing

Deluxe Room (Pool View)

9.0 out of 10
Wonderful
(2 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Luxury Room

Luxury Room | In-room safe, desk, blackout drapes, soundproofing

Luxury Room

  • City view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 1 Twin Bed
  • Free WiFi

View all photos for Family Room

Family Room | In-room safe, desk, blackout drapes, soundproofing

Family Room

  • City view
  • 753 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bed
  • Free WiFi

View all photos for Suite

Suite | In-room safe, desk, blackout drapes, soundproofing

Suite

  • City view
  • 969 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

View all photos for Deluxe Luxury

Deluxe Luxury | In-room safe, desk, blackout drapes, soundproofing

Deluxe Luxury

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 1 Twin Bed
  • Free WiFi

View all photos for Luxury Room With Jacuzzi

In-room safe, desk, blackout drapes, soundproofing

Luxury Room With Jacuzzi

  • Sleeps 2
  • Free WiFi

View all photos for Deluxe Room

In-room safe, desk, blackout drapes, soundproofing

Deluxe Room

  • Sleeps 2
  • Free WiFi

View all photos for Crystal Suite

In-room safe, desk, blackout drapes, soundproofing

Crystal Suite

  • Sleeps 2
  • Free WiFi

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About the neighborhood

Pattaya

With a stay at Crystal Palace Luxury Hotel in Pattaya (North Pattaya), you'll be within a 5-minute drive of Pattaya Beach Road and Terminal 21 Pattaya. .This luxury hotel is 1.8 mi (2.9 km) from Pattaya Beach and 3.8 mi (6.1 km) from Walking Street.

What's nearby

  • Naklua Bay - 10 min walk - 0.6 miles
  • Sanctuary of Truth - 2 min drive - 0.8 miles
  • Wong Amat Beach - 3 min drive - 1.2 miles
  • Terminal 21 Pattaya - 6 min drive - 2.2 miles
  • Pattaya Beach - 6 min drive - 2.4 miles

Getting around

  • Pattaya Station - 13 min drive
  • Utapao (UTP-Utapao Intl.) - 46 min drive

Restaurants

  • ‪Crystal Restaurant Pattaya - ‬1 min walk
  • ‪ร้านก๋วยเตี๋ยว กระต่ายทอง Golden Rabbit - ‬4 min walk
  • ‪Carcare Boiled Rice - ‬3 min walk
  • ‪Somporn Thai Food - ‬4 min walk
  • ‪ข้าวญี่ปุ่น F&P Sushi - ‬5 min walk

About this property

Crystal Palace Luxury Hotel

Crystal Palace Luxury Hotel offers 390 air-conditioned accommodations with safes and complimentary bottled water. LCD televisions come with cable channels. Bathrooms include complimentary toiletries and hair dryers.

This Pattaya hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available. Services include massages.
Make yourself at home in one of the 390 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Dip into one of the 2 outdoor pools or enjoy other recreational amenities, which include a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and a picnic area.
Enjoy Thai cuisine at Outhayan Pleangkao, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Wind down with a drink at one of the 2 bars/lounges or 2 poolside bars. Buffet breakfasts are available daily from 6:00 AM to 9:30 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Pattaya? This hotel has 538 square feet (50 square meters) of space consisting of conference space and meeting rooms. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
A hosted evening meal is available for a surcharge daily (reservations required).
Outhayan Pleangkao - This restaurant specializes in Thai cuisine and serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free secured self parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 9:30 AM for a fee: THB 300 to 800 for adults and THB 250 to 600 for children
  • 2 bars/lounges
  • 2 poolside bars
  • 2 restaurants
  • Coffee and tea in common areas
  • Hosted evening meal available daily for a fee of THB 2,000; reservation required
  • Snack bar/deli

Restaurants on site

  • Outhayan Pleangkao

Things to do

  • 2 outdoor pools
  • Bicycle cleaning area
  • Bicycle storage
  • Bicycle tours
  • Children's pool
  • Designer stores
  • Gym
  • Rooftop pool
  • Water sports equipment

Family friendly

  • 2 outdoor pools
  • Children's pool
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 538 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

Spa

  • Massage
  • Treatment room

Accessibility

  • Elevator
  • Tile flooring in room

More

  • 5 buildings
  • 7 floors
  • Banquet hall
  • Built in 2010
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This is a certified Thailand SHA Plus property. Thailand SHA Plus is a health and safety certification (an additional level to the SHA standard), for properties that are open to vaccinated travelers and have at least 70% of staff vaccinated, issued by the Amazing Thailand Safety and Health Administration.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for THB 500.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately THB 300 to 800 for adults, and THB 250 to 600 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: THB 500.0 per night
  • Hosted evening meal: THB 2000

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Crystal Palace Hotel Pattaya
Crystal Palace Pattaya

Crystal Palace Luxury Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 18 out of 48 reviews
Rating 8 - Good. 13 out of 48 reviews
Rating 6 - Okay. 7 out of 48 reviews
Rating 4 - Poor. 5 out of 48 reviews
Rating 2 - Terrible. 5 out of 48 reviews

7.8/10

Cleanliness

7.4/10

Staff & service

9.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Atokii

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay at Crystal Palace Luxury Hotel!
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Raghavendra

Liked: Cleanliness, amenities, property conditions & facilities
Very good
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Property was extremely clean. Custom service was amazing
Stayed 26 nights in Oct 2025
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 6 nights in Nov 2025
Verified

10/10 Excellent

Sean

Liked: Staff & service, amenities, property conditions & facilities
A really well managed hotel with attentive & courteous staff. Breakfast buffet had a wide selection of foods & was amazing value. The ground floor swimming pool was very clean & well maintained & was very popular with guests. Enjoyed our stay at this hotel. Exceptional value. Also for getting into Pattaya the songtaew (10THB Baht Bus) stopped on the main road in front of the hotel. Terrific.
Stayed 7 nights in Apr 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing.
Stayed 4 nights in Apr 2023
Verified

4/10 Poor

Erik Mario Marcel

Disliked: Staff & service

Why I cannot reccomend this bad service hotel...

If you need internet don't choose this hotel everybody has login problems! We booked twin bed received single beds. Not helpful to change room although we are Expedia gold member they upgraded next day and we had to pay upgrade fee! We had to leave the room 12 o clock ant they let us wait 2 hours in he lobby before we could access the upgraded room. Terrible service!
Stayed 3 nights in Feb 2025
Verified

2/10 Terrible

Sreejith

Disliked: Cleanliness, staff & service, property conditions & facilities
Diring check in they infored the room is not available in the Chrystal palace luxury hotel and they provided room is Cyrstal palace std hotel And service was very bad Cleanliness inside room was also worst Bed sheet and pillow covers are very old even we have dought that is washed or not Some what we managed by using our stuff Bath room also found very dirty ... As they not provide the room as per my booking, we need to request refund .
Stayed 1 night in Mar 2024
Verified

6/10 Okay

Charly

Liked: Cleanliness, amenities
Ich Internationale Standards
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Terho

Sänky aivan erinomainen. Minulle sijainti hieman liian sivussa. Ei marketteja eikä ravintolapaikkoja kuin yksi läheisellä kadulla. 7/11 kauppoja muutama ja siinä kaikki. Jos haluaa olla rauhassa kaikista, sopii hyvin. En lapsiperheille suosittele tai lapset saa hepulin.Alue kuin kuollutta kehitysaluetta; ei mitään elämää!! Jomtien alueella on sentään elämää!! Jos tilaa Boltin taksin, niin pääsee Jomtien alueelle n 120 Bathia ja kadunvarresta riksakyydillä 20 Bathia .
Stayed 2 nights in Jan 2025
Verified

2/10 Terrible

SILAPORN

Disliked: Cleanliness
ห้องฝุ่นเยอะ พื้นเหนียว ไม่มีสลิปเปอร์ ใต้ผ้าห่มมีเศษทราย ดิน ห้องอาบน้ำไม่มีที่กั้นน้ำออก อาหารไม่ร้อน
Stayed 1 night in Jan 2023
Verified

8/10 Good

Theodor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ich und meine Freundin waren sehr zufrieden 😊 Dieses Hotel kann ich bestens empfehlen! Dankeschön 🙏
Verified

10/10 Excellent

Johannes

Liked: Staff & service, amenities, property conditions & facilities
Heel vriedelijk en netjes correct ontvagen
Stayed 3 nights in Nov 2022
Verified

10/10 Excellent

Samornsri

Liked: Cleanliness, staff & service, property conditions & facilities
ภาพรวมบรรยากาศดี พนักงานต้อนรับเป็นกันเอง สะอาด ปลอดภัย ส่วนเรื่องที่ต้องปรับปรุง คือ ที่จอดรถค่ะ, และตู้เย็น(มีปัญหา-ไม่เย็น)ค่ะ
Stayed 2 nights in Jul 2022
Verified

2/10 Terrible

Tom

Disliked: Property conditions & facilities, room comfort

loudsy tourist

loudsy tourist guest when comming the room. Room not protect voice from outside, you can herd loud voice from outside.
Stayed 2 nights in Mar 2018
Verified

4/10 Poor

Alexander

Liked: Cleanliness, staff & service

Medelbra hotell

Tråkigt med ett 20-tal bussar som lämnade av och hämtade upp massa asiatiska turister, de flesta kom under dagen och åkte tidigt morgonen efter, vilket gjorde hotellets baksida till en bussparkering. Frukosten påverkades av dessa turister då det blev väldigt likt en äldre skolmatsal. Rummen var inte så ljudisolerade så bussarna hördes väldigt tydligt. Poolen på taket var avstängd samt bara en restaurang öppen där de hade karaoke vilket inte var så trevligt. I övrigt var hotellt ok, nära till pattaya, enkelt med bath bussarna att ta sig, trevlig personal samt bra pool och rum.
Verified

6/10 Okay

John

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Nothing close to warrant price

From the outside it looks great and initially you are well received. However, shortly after entering my room and doing a customary look around (which includes a look under the bed). I noticed that most things are just swept under the bed. Any other request for the room including and extra pillow came with a considerable charge.
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Nice hotel about 15 minutes to the beach

Everything in this hotel was excellent apart from some of the hotel rude staff. This was my 4th stay and I would definitely recommend it to anyone
Verified

4/10 Poor

CM

Disliked: Cleanliness, staff & service, room comfort

TOO NOISY. DISAPPOINTED

There are many Travel tour from China and very very noisy. Specially, when they are close the door of room and during their talking in corridor anytime. My hushand and I must wake up around 6:00am everyday due to this reason.
Verified

6/10 Okay

Bernd

Liked: Cleanliness, property conditions & facilities
Ich war mit meiner Firmenbelegschaft aus China mit einer chinesischen Reisegruppe dort. Dieses Hotel bedient vorwiegend dieses Klientel. Dafür waren aber die Zimmer und das ganze Hotel ausgesprochen gut gepflegt, was man bei Reisegruppenhotels nicht immer behaupten kann. Das Frühstück war natürlich Massenabfertigung, aber auch noch oberhalb des Durschnittes.
Verified

6/10 Okay

Hans

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

gutes Preis Leistungs Verhältniss

der pool auf dem Dach 8.Etage war sehr schön und sehr klares kühles Wasser.Leider sind einige Iraner nur mit unterwäsche ins wasser gegangen. Das Frühstück war gut und sehr asiatisch ausgerichtet.Einige Cinesen haben mehr wegeworfen als ich gegessen habe.Raucher bereiche auf den Etagen fehlen leider völlig.
Verified

6/10 Okay

Abu Bakarr

Liked: Cleanliness
Disliked: Staff & service, room comfort

poor wifi

The hotel is good families not for business trip. The wifi is very poor. If you intend to be on a working holiday and you rely on Internet connection. This hotel is not for you
Verified

6/10 Okay

KAY

"kostenkünstiges hotel mit schönem pool"

das hotel liegt schön ruhig. es hat einen schönen grossen pool mit reichlich liegen und einer poolbar. die zimmer sind zweckmässig mit tv und minibar ausgestattet. es gibt täglich 2 flaschen wasser kostenlos. das frühstück ist bei dem preis nicht zu beanstanden.
Verified

8/10 Good

Riitta

Liked: Cleanliness, property conditions & facilities, room comfort

Upean hotellin vieraat ilmeisesti jurttaan tottuneita

Hotelli on tyylikäs ja siisti. Henkilökuntaa vaivaa sama ongelma kuin muuallakin Pattayalla. Kun suurin osa vieraista on venäläisiä tai korealaisia, englannin kielen taito rapistuu. Hotellissa WiFi toimi vain yleisissä tiloissa, joissa kuuluvuus oli surkea. Paikalla oli aina tulossa tai menossa kovaääninen korealaisryhmä. Ryhmien bussit aloittivat tyhjäkäynnin ja liikenteenohjaajat pillien vihellyksen viimeistään klo kuusi aamuisin. Tämä kuului selkeästi vaikka asuimme ylimmässä kerroksessa. Samaan aikaan aloittivat kanssa-asujat ovien paiskomisen ja toisilleen kiljumisen käytävissä. Aamiainen oli monipuolinen ja runsas. Vieraat sielläkin huonosti käyttäytyviä. Sijainti lavataksi reitin varrella. Rantaan on matkaa, mutta hotellilla kaksi uima-allasta.
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice new clean

Rooms were good,staff helpful, manager made us feel unwelcome due to the way she was overseeing everything.