This property is advertised as a 4-star hotel, but our experience was far from it. On our last night, the spa was unusable due to bugs in the jets and staff forgetting to prepare the room for us we booked the hotel to enjoy these amenities that were advertised. The room was dirty upon arrival - pillows had makeup stains and hair and we were consistently locked out, wasting time and causing stress. It took over an hour and three follow-ups just to get replacement pillows. The buffet food was also covered in bugs on our first day, making it inedible.
Despite raising these issues, service was slow and unhelpful. We expected a clean, safe, and relaxing stay, but instead encountered poor hygiene, constant inconveniences, and little accountability. Definitely not 4-star quality.