I generally have a very high tolerance for hotels that aren’t perfect, but the Seahaven Beach Hotel was overall in poor condition. The bathroom floor was dirty, the towels quickly turned brown, and there was hair throughout the room. The couch was heavily stained, making it unpleasant to sit on.
There were five of us sharing a “suite.” During the night, the toilet backed up. When I went to the front desk for a plunger, the attendant told me, “Maintenance doesn’t come in until 8 a.m.” I asked if there was another restroom we could use, and his response was, “There’s one in the pool area, but it’s locked until 8.” When I pressed further, he told me that five women could walk across the street to another one of their hotels to use the restroom—at 7:15 in the morning. This was far from a helpful solution in a very inconvenient situation.
I ended up going to the Radisson, where the staff gladly lent me a plunger so I could fix the toilet myself. Later, when I needed extra towels, I returned to the front desk. Ahead of me, a handicapped elderly couple asked the same attendant if there were any food delivery services available. His reply, in a dismissive tone, was, “I’m not from around here and I don’t know.” After receiving my towels, I caught up with the couple outside and gave them a few ideas on where they might be able to order food.
Between the lack of maintenance, poor cleanliness, and unhelpful customer service, I would not stay at this facility again.