Here’s a condensed version that stays well under 1,500 characters:
Our stay was extremely disappointing due to numerous maintenance, cleanliness, and customer service issues. One elevator was completely out of service, while the other rarely worked, forcing us to climb six flights of stairs. It was dirty, had exposed wires, and there was no indication it was broken except a sign on the ground floor. The property was littered with trash and construction debris despite advertising a fully renovated resort. The pool was cloudy, stagnant, and filled with hair, debris, and cigarette butts. The outdoor shower, ice machine, room coffee maker, and key card system all failed, requiring staff to escort us to our room. Our toilet wobbled, doors were rusted and difficult to open, and there was an exposed nail on the balcony. Housekeeping entered our room twice because staff failed to note our back-to-back reservations, and we were called from the beach to pay an additional deposit after being told everything was settled. Requests for towels through the hotel’s text service were ignored. The property falsely advertised amenities, including a pantry, two pools, and a completed July 2026 renovation. The lobby restrooms were dirty and lacked soap and paper towels. To top it off, someone spit tobacco all over my car on our final day, and despite reporting it, management never contacted me.