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Embassy Suites by Hilton Panama City Beach Resort

3.5 star property

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Photo gallery for Embassy Suites by Hilton Panama City Beach Resort

Relax by the hotel's central pool, surrounded by lounge areas and sun loungers.
Enjoy the serene sea views from this spacious outdoor terrace, complete with comfortable seating and dining areas.
Relax in a bright, airy space with large windows, comfortable seating, and lush greenery.
Relax in a spacious lobby with a central seating area, wicker chairs, and large potted plants.
Enjoy stunning ocean views from the comfort of your balcony.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Housekeeping
  • 24/7 front desk

Explore the area

Map
16006 Front Beach Road, Panama City Beach, FL, 32413
  • Pier Park
    ‪5 min walk‬
  • Russell-Fields Pier
    ‪6 min walk‬
  • Frank Brown Park
    ‪19 min walk‬
  • Panama City, FL (ECP-Northwest Florida Beaches Intl.)
    ‪24 min drive‬

Room options

View all photos for Studio Suite, 1 King Bed

48-inch flat-screen TV with cable channels, TV, Netflix

Studio Suite, 1 King Bed

9.0 out of 10
Wonderful
(21 reviews)
  • 640 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Multiple Beds, Bay View (Gulf View)

Suite, Multiple Beds, Bay View (Gulf View) | Hypo-allergenic bedding, Tempur-Pedic beds, in-room safe, desk

Suite, Multiple Beds, Bay View (Gulf View)

7.2 out of 10
Good
(5 reviews)
  • 640 sq ft
  • Beach view
  • Sleeps 6
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Studio, 1 King Bed (w/ Peloton Bike)

Studio, 1 King Bed (w/ Peloton Bike) | Living area | 48-inch flat-screen TV with cable channels, TV, Netflix

Studio, 1 King Bed (w/ Peloton Bike)

9.4 out of 10
Exceptional
(3 reviews)
  • 640 sq ft
  • Beach view
  • Sleeps 4
  • 1 King Bed

Suite, Multiple Beds, Accessible, Bathtub (View)

  • 356 sq ft
  • Sleeps 6
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Studio, 1 King Bed, Accessible, Patio (Mobility/Hearing, 3x3 Shower)

48-inch flat-screen TV with cable channels, TV, Netflix

Studio, 1 King Bed, Accessible, Patio (Mobility/Hearing, 3x3 Shower)

  • 640 sq ft
  • Beach view
  • Sleeps 4
  • 1 King Bed

Studio, 1 King Bed, Accessible, Balcony (Bathtub, View)

  • 640 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed, Accessible (Hearing, Gulf View)

Hypo-allergenic bedding, Tempur-Pedic beds, in-room safe, desk

Studio, 1 King Bed, Accessible (Hearing, Gulf View)

  • 640 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Hypo-allergenic bedding, Tempur-Pedic beds, in-room safe, desk

Suite, 1 Bedroom

9.6 out of 10
Exceptional
(13 reviews)
  • 640 sq ft
  • Beach view
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed (Patio/Pool Access)

Hypo-allergenic bedding, Tempur-Pedic beds, in-room safe, desk

Studio Suite, 1 King Bed (Patio/Pool Access)

7.8 out of 10
Good
(6 reviews)
  • 640 sq ft
  • Beach view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, Multiple Beds, Balcony (Gulf View)

Room, Multiple Beds, Balcony (Gulf View) | Living area | 48-inch flat-screen TV with cable channels, TV, Netflix

Room, Multiple Beds, Balcony (Gulf View)

  • 890 sq ft
  • Beach view
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 2 Bedrooms

Hypo-allergenic bedding, Tempur-Pedic beds, in-room safe, desk

Suite, 2 Bedrooms

7.8 out of 10
Good
(6 reviews)
  • 890 sq ft
  • Beach view
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Studio, 1 King Bed, Balcony (Gulf View)

Hypo-allergenic bedding, Tempur-Pedic beds, in-room safe, desk

Studio, 1 King Bed, Balcony (Gulf View)

8.2 out of 10
Very good
(29 reviews)
  • 640 sq ft
  • Beach view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony (Roll-In Shower)

Hypo-allergenic bedding, Tempur-Pedic beds, in-room safe, desk

Suite, 1 King Bed, Balcony (Roll-In Shower)

  • 640 sq ft
  • Beach view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Balcony (Bathtub, View)

Hypo-allergenic bedding, Tempur-Pedic beds, in-room safe, desk

Suite, 1 King Bed, Accessible, Balcony (Bathtub, View)

10.0 out of 10
Exceptional
(2 reviews)
  • 640 sq ft
  • Beach view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible, Patio (Hearing Accessible)

Hypo-allergenic bedding, Tempur-Pedic beds, in-room safe, desk

Suite, 1 Bedroom, Accessible, Patio (Hearing Accessible)

9.6 out of 10
Exceptional
(5 reviews)
  • 640 sq ft
  • Beach view
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Balcony (Gulf View)

Hypo-allergenic bedding, Tempur-Pedic beds, in-room safe, desk

Suite, 1 King Bed, Balcony (Gulf View)

9.2 out of 10
Wonderful
(5 reviews)
  • 640 sq ft
  • Beach view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Balcony (Hearing, Gulf View)

Hypo-allergenic bedding, Tempur-Pedic beds, in-room safe, desk

Suite, 1 King Bed, Accessible, Balcony (Hearing, Gulf View)

  • 640 sq ft
  • Beach view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Patio/Pool Access)

Hypo-allergenic bedding, Tempur-Pedic beds, in-room safe, desk

Suite, 1 Bedroom (Patio/Pool Access)

8.8 out of 10
Excellent
(11 reviews)
  • 640 sq ft
  • Beach view
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible, Balcony (3x3 Shower)

Hypo-allergenic bedding, Tempur-Pedic beds, in-room safe, desk

Suite, 1 King Bed, Accessible, Balcony (3x3 Shower)

10.0 out of 10
Exceptional
(1 review)
  • 640 sq ft
  • Beach view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Hypo-allergenic bedding, Tempur-Pedic beds, in-room safe, desk

Suite, 1 Bedroom

9.2 out of 10
Wonderful
(9 reviews)
  • 640 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Balcony (Gulf View)

Hypo-allergenic bedding, Tempur-Pedic beds, in-room safe, desk

Suite, 2 Queen Beds, Balcony (Gulf View)

7.8 out of 10
Good
(15 reviews)
  • 640 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible, Balcony (Hearing)

Hypo-allergenic bedding, Tempur-Pedic beds, in-room safe, desk

Suite, 2 Queen Beds, Accessible, Balcony (Hearing)

7.4 out of 10
Good
(3 reviews)
  • 650 sq ft
  • Beach view
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible, Balcony (3x3 Shower)

Hypo-allergenic bedding, Tempur-Pedic beds, in-room safe, desk

Suite, 2 Queen Beds, Accessible, Balcony (3x3 Shower)

  • 640 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible, Balcony (Bathtub, View)

Hypo-allergenic bedding, Tempur-Pedic beds, in-room safe, desk

Suite, 2 Queen Beds, Accessible, Balcony (Bathtub, View)

10.0 out of 10
Exceptional
(1 review)
  • 640 sq ft
  • Beach view
  • Sleeps 6
  • 2 Queen Beds

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About the neighborhood

Panama City Beach

With a stay at Embassy Suites by Hilton Panama City Beach Resort in Panama City Beach, you'll be on the beach, a 3-minute walk from Pier Park and 7 minutes by foot from Panama City Beaches. .This beach resort is 11.1 mi (17.9 km) from Alys Beach and 1 mi (1.6 km) from Frank Brown Park.
View more Resorts in Panama City BeachOpens in a new window

What's nearby

  • Panama City Beaches - 3 min walk - 0.2 miles
  • Pier Park - 5 min walk - 0.3 miles
  • Russell-Fields Pier - 6 min walk - 0.4 miles
  • Gulf World Marine Park - 11 min walk - 0.6 miles
  • Frank Brown Park - 19 min walk - 1.0 mile

Getting around

  • Northwest Florida Beaches Intl. Airport (ECP) - 19 min drive

Restaurants

  • ‪Margaritaville - ‬5 min walk
  • ‪McDonald's - ‬13 min walk
  • ‪Five Guys - ‬2 min walk
  • ‪Hook'd Pier Bar & Grill - ‬9 min walk
  • ‪SkyWheel Panama City Beach - ‬8 min walk

About this property

Embassy Suites by Hilton Panama City Beach Resort

On beach with outdoor pool, near Pier Park
Embassy Suites by Hilton Panama City Beach Resort offers 255 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Accommodations have separate sitting areas and are furnished with queen sofa beds and dining tables. Beds feature Tempur-Pedic mattresses. 48-inch flat-screen televisions come with cable channels and Netflix. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

An outdoor pool and a hot tub are on site. Other recreational amenities include a waterslide and a 24-hour fitness center.

Guests under 21 years old are not allowed in the swimming pool, fitness facility, or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services.
Make yourself at home in one of the 255 air-conditioned rooms featuring flat-screen televisions. Your room comes with a Tempur-Pedic bed, and all rooms are furnished with queen sofa beds. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.
Enjoy a range of recreational amenities, including an outdoor pool, a waterslide, and a hot tub. This resort also features complimentary wireless internet access, a picnic area, and a banquet hall.
Enjoy a meal at the restaurant or snacks in the resort's coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. A complimentary cooked-to-order breakfast is served daily from 7:00 AM to 10:30 AM.
Featured amenities include a 24-hour business center, a 24-hour front desk, and ATM/banking services. This resort has 2 meeting rooms available for events.
A complimentary cooked-to-order breakfast is served each morning between 7:00 AM and 10:30 AM. A complimentary manager's reception is offered each day.
Embassy Suites by Hilton Panama City Beach Resort has a restaurant on site.

Languages

Arabic, English, French, Spanish, Ukrainian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Valet parking on site (USD 23.78 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 10:30 AM
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Fishing
  • Free bicycle rentals
  • Hot tub
  • Outdoor pool
  • Water sports equipment
  • Waterslide

Family friendly

  • Baby toys
  • Beach toys
  • Children's games
  • Children's toys
  • Dining table
  • In-room sofa bed
  • Pool toys
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks

Guest services

  • Housekeeping (daily)

Business services

  • 2 meeting rooms
  • 24-hour business center

Outdoors

  • Firepit
  • On the beach
  • Outdoor furniture
  • Picnic area
  • Pool umbrellas

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 9 accessible parking spaces
  • Area rugs in public areas
  • Area rugs in room
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (78 inch wide door)
  • Front entrance ramp
  • Grab bar in shower (36 inches high)
  • Handrails in stairways (36 inches high)
  • Hardwood flooring in room
  • Pool access ramp on site
  • Pool hoist on site
  • Portable shower seat
  • Roll-in shower (78 inches wide)
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Tile flooring in public areas
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 2023
  • Designated smoking areas (fines apply)
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Queen sofa bed
  • Tempur-Pedic mattress

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 48-inch flat-screen TV with cable channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Dining table
  • Free bottled water
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 1:00 AM
Late check-in subject to availability
Minimum check-in age: 25

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 125 per accommodation, per stay, plus a deposit of USD 75 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 24.90 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Concierge service
  • Fitness center access
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Laundry facilities
  • Pool access
  • Sporting facilities or equipment

We have included all charges provided to us by the property.

Optional extras

  • Valet parking fee: USD 23.78 per night (in/out privileges)
  • Pet deposit: USD 75 per stay
  • Pet fee: USD 125 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and mobile payments; cash is not accepted
Mobile payment options include: Google Pay, Apple Pay, and Samsung Pay
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 8:00 AM to 5:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 21 years old are not allowed in the swimming pool, fitness facility, or hot tub
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Embassy Suites by Hilton Panama City Beach Resort Resort

Embassy Suites by Hilton Panama City Beach Resort Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 514 out of 857 reviews
Rating 8 - Good. 149 out of 857 reviews
Rating 6 - Okay. 90 out of 857 reviews
Rating 4 - Poor. 51 out of 857 reviews
Rating 2 - Terrible. 53 out of 857 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Beth

Stayed 1 night in Apr 2025

10/10 Excellent

Tawanna

Stayed 1 night in Mar 2025

10/10 Excellent

Shametris

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom could have been a little cleaner. There was hair in the tub that I personally cleaned. Other than that it was a perfect stay. The breakfast was really good. Staff friendly. Valet was high but the guys were super nice. Take cash to tip or you can tip with your card when you call for your car. They were worth it.
Stayed 3 nights in Apr 2025

10/10 Excellent

melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Lo ame sin duda! Es hermoso y el desayuno maravilloso tienen una gran variedad!!!
Stayed 3 nights in Apr 2025

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Apr 2025

8/10 Good

Reginald

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay at Embassy Suites

Great service. Staff was very friendly. Noah the valet parker was terrific. We found everything clean and neat. We enjoyed the breakfast very much.
Stayed 6 nights in Feb 2025

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay at the Embassy Suites. The staff was very professional, friendly, and took care of our every need.
Stayed 3 nights in Apr 2025

10/10 Excellent

Lejla

Stayed 2 nights in Apr 2025

8/10 Good

Xiang wu

Liked: Cleanliness
Stayed 2 nights in Apr 2025

10/10 Excellent

amidou

Liked: Cleanliness, staff & service, amenities
Goût
Stayed 2 nights in Apr 2025

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect place to stay!!

There was freshly made omelettes, but there was only one omelette maker each morning so the line for that was very long at least 20 people deep. Overall, Embassy suites is my favorite hotel to stay there. It’s in a perfect location, access to amenities and restaurants and things to do and right across the street from the pier.
Having our chicken nachos on our patio for lunch by sitting by the pool
Stayed 3 nights in Apr 2025

8/10 Good

Devon

Traveled with partner, Traveled with family
Liked: Staff & service, amenities
I like that everything was close in walking distance and you didn’t really need to drive to get food and for entertainment, I disliked that when you checked we realized the floor was not mopped and also the hallway carpet, we really appreciate the early check in but it would have been nicer if the room was already mopped when we checked in
Stayed 4 nights in Apr 2025

10/10 Excellent

Roger

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had an excellent family vacation for spring break. Please note that there is a $400 resort hold of you are staying 4 nights, which includes mandatory valet parking at $25 per night and resort fees of approximately $44 per night. The location is incredibly convenient, as Pier Park is literally in the hotel’s backyard, within walking distance. The beach is just a few steps across the street, and the famous pier is just a bit further. Each evening, they offer a fantastic wine-down service, and the cook-to-order breakfast, which is complementary, is truly unmatched.
Stayed 4 nights in Apr 2025

10/10 Excellent

Jim, Franklin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great, the breakfast was great, the pool was great, and the fitness center was great. We loved it! My only complaint is having to do valet parking. Tip: The text ahead for valet parking doesn't work. The car was never ready when we got downstairs, even after waiting a few minutes. It seemed like they didn't check the texts. Even with the valet parking ($22/day plus tips), this was a wonderful stay!
Stayed 7 nights in Mar 2025

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

2/10 Terrible

STACEY

Stayed 1 night in Apr 2025

6/10 Okay

Veronika

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Parking is not free. When I parked my car at the property, I was threatened by staff that my car would be towed and I would pay $1000 a fee. It’s a valet parking that will cost you $22 each day. Staff who work in the bar/restaurant area don’t want to help you, not friendly at all. Overall, it’s a beautiful hotel, could be better if the staff could be retrained. People come there to relax, we work the whole year and take a couple of days to relax and rest, not to stress with unwelcome people. By the way the only friendly staff there is the valet parking employees.
Stayed 3 nights in Apr 2025

10/10 Excellent

Oreyonda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will book again010/10
Stayed 2 nights in Mar 2025

8/10 Good

Jaclyn

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property offers good amenities for children and adults. There are a lot of things to do outside the resort as well that's all within walking distance. My only compliant is that we didn't get the room we booked and was told that the resort fee would be waived at check-in but that never happened.
Stayed 6 nights in Mar 2025

10/10 Excellent

Keyla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2025

10/10 Excellent

jaimie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful Resort style & Amazing customer service

My family and I stayed here this past weekend. We received outstanding customer service from Lotsarin at check-in. Lotsarin was very welcoming and she made my day after a long 6 hour drive to the beach. She was very professional, pleasant and courteous. She was also very knowledgeable about the Amenities and things to do in the area. Our suite was very lovely with a modern sleek design esthetic. Resort feel with spacious clean and comfy beds. We had a nice view of the pool area and could see the ocean from our balcony. We had separate living and dining area from bedroom. The extra space in the living space and bathroom was Amazing!!! Breakfast was extremely crowded with longs lines for omelets and waffle stations. The design of the food area is really narrow and tight for the volume of people they has this weekend. I almost felt like I was in a very crowded market to get breakfast for me and my boys. The Breakfast staff were all nice and courteous so that helped to relieve my annoyance of the big crowds and people kept bumping into our chairs at the breakfast dinning area. However, it was a nice stay. I would recommend this hotel to my friends and family to stay here.
Stayed 1 night in Apr 2025

10/10 Excellent

michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property. Great incentives
Stayed 3 nights in Mar 2025

8/10 Good

Seth

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The room was quite nice, although the television screen was parallel to the bed which was awkward. And the hotel was mostly clean in general as was the room there was a distinct smell of dog urine on our floor and the carpet in the hall needed a thorough cleaning. Other than that the breakfast was very good for a free buffet and the hotel menu looked quite good.
Stayed 4 nights in Mar 2025

10/10 Excellent

Faith

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely loved. First time ever at PCB and loved it
Stayed 2 nights in Mar 2025