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Tzam Poc Resort

Star Rating
2.5 out of 5
Photo gallery

Reviews

4.2 / 5Very Good
26 reviews

Amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Free Parking

Map

What's nearby

  • Popular Location
    Santa Catarina Palopo Church
    13 min walk
  • Popular Location
    La Galeria
    7 min drive
  • Popular Location
    Museo Raúl Vasquéz
    8 min drive

Choose dates to view prices

Book online or call:

1-844-709-7928
  • Basic Double Room, 1 Queen Bed, Non Smoking, Lake View

    Room Amenities

    • Lake view
    • Sleeps 2
    • 1 Queen Bed
    More details
  • Luxury Room, 1 King Bed, Non Smoking, Lake View

    Room Amenities

    • Lake view
    • Sleeps 2
    • 1 King Bed
    More details
  • Premium Suite, 1 King Bed, Kitchenette, Lake View

    Room Amenities

    • Lake view
    • Sleeps 2
    • 1 King Bed
    More details
  • Basic Double Room, 1 Queen Bed, Non Smoking, Lake View

    Room Amenities

    • Lake view
    • Sleeps 2
    • 1 Queen Bed
    More details

About this area

Panajachel

Tzam Poc Resort is located in Panajachel. La Galeria and Casa Cakchiquel Arts Center are cultural highlights, and some of the area's landmarks include Church of Saint Francis and San Jorge Lookout.

What's nearby

  • Popular Location
    Santa Catarina Palopo Church - 13 min walk
  • Popular Location
    Church of Saint Francis - 7 min drive
  • Popular Location
    La Galeria - 7 min drive
  • Popular Location
    Museo Raúl Vasquéz - 8 min drive
  • Popular Location
    Casa Cakchiquel Arts Center - 8 min drive

Getting around

  • Guatemala City (GUA-La Aurora Intl.) - 159 min drive

About this property

Tzam Poc Resort

Mediterranean hotel with free breakfast and free valet parking
Along with a restaurant, this hotel has a bar/lounge and a poolside bar. Free full breakfast, free WiFi in public areas, and free valet parking are also provided. Other amenities include a spa tub, a sauna, and coffee/tea in a common area. Rooms offer showers and free toiletries.
Tzam Poc Resort offers 6 accommodations. Bathrooms include showers and complimentary toiletries. Rollaway/extra beds (surcharge) are also available. Housekeeping is provided daily.
In addition to a seasonal outdoor pool, Tzam Poc Resort provides a spa tub and a sauna. The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access.
This Mediterranean hotel also offers a library, a terrace, and tour/ticket assistance. For a surcharge, the property provides an airport shuttle (available 24 hours) and a beach shuttle. Complimentary self parking and valet parking are available on site.
Tzam Poc Resort has designated areas for smoking.
A seasonal outdoor pool and a spa tub are on site. Other recreational amenities include a sauna.
The recreational activities listed below are available either on site or nearby; fees may apply.

Policies

Check-in

Check-in between 1:30 PM - midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Special check-in instructions

The front desk is open daily from 7 AM - 5 PM.
If you arrive at the property after hours, you'll need to check in at an alternate location: Area comun
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation.
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Check-out

Check-out before 11:00 AM
Late check-out subject to availability

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 5 children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 60 per night.
  • Cribs (infant beds) are not available.

Pets

  • No pets or service animals allowed

Property payment types

American Express
Diners Club
Discover
Mastercard
Visa

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: USD 55 per person
  • Airport shuttle fee per child: USD 45
  • Rollaway bed fee: USD 60 per night
  • Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Up to 5 children 1 year old and younger stay free when occupying the parent or guardian's room, using existing bedding. No pets and no service animals are allowed at this property.

Property is also known as

  • Tzam Poc Resort Panajachel
  • Tzam Poc Resort
  • Tzam Poc Panajachel
  • Tzam Poc
  • Tzam Poc Resort Hotel
  • Tzam Poc Resort Panajachel
  • Tzam Poc Resort Hotel Panajachel

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking
  • Free valet parking
  • Free extended parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Area shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Theme park shuttle (surcharge)

Food and drink

  • Free full breakfast available daily 7 AM–9:30 AM
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Coffee/tea in common area(s)

Things to do

  • Sauna
  • Seasonal outdoor pool
  • Spa tub

Family friendly

  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Seasonal outdoor pool

Conveniences

  • Library

Guest services

  • Daily housekeeping
  • Front desk (limited hours)
  • Hair salon
  • Laundry facilities
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Languages spoken

  • English
  • French
  • German
  • Italian
  • Spanish

Outdoors

  • Garden
  • Picnic area
  • Pool umbrellas
  • Terrace

Spa

  • Massages

More

  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Shower

Nearby things to do

Activities

  • Bicycle rentals
  • Skydiving
4.2

Very Good

5 - Excellent
12
4 - Good
10
3 - Okay
0
2 - Mediocre
4
1 - Poor
0
4.0
Cleanliness
4.4
Service and Staff
3.6
Amenities
4.0
Property condition

2/5

  • Disliked: Cleanliness, amenities, property conditions & facilities

The property is very inaccessible , and the entrance is very dangerous .my car almost didnt made up the ramp.

Stayed 3 nights in Aug 2019

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Mar 2019

4/5 Good

    Good view to the lake, but one wrong thing it’s how get the resort big hill, yo got have a 4x4 truck to get the hotel, no WiFi en the hotel

    Stayed 1 night in Mar 2019

    4/5 Good

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    The staff at this property were amazing! When our taxi driver didn't show up on time to take us to the airport on the day we had to leave, the owner went out of his way to contact the father of one of his staff members to take us to the airport so we didn't miss our flight. Talk about going above and beyond! The breakfast every morning were amazing. everything that we ordered from the kitchen was delicious. we enjoyed the infinity pool and the hot tub, now only if we could have gotten some better weather to see the volcanoes more clearly. The rooms are not brand new but are nice and clean, the staff is top notch and make you feel like family. Would stay there again.

    Stayed 4 nights in Feb 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    My fiance and I had a fantastic stay at Tzam Poc Resort and highly recommend it. The staff is outstanding and the amenities are superb — the infinity pool, the hot tub, the wood-burning sauna/steam room, the view from our private deck, a candle-lit dinner on our private deck overlooking the lake and volcanos, and beautiful breakfasts each morning on the glorious patio — we thoroughly enjoyed our stay. Our concierge, Darwin, is incredibly accommodating — running up the stairs to our balcony to serve us cold cervesa upon our arrival to booking a private tour of the lake — he made sure every part of our stay was to our liking. The only negative comment we could make is the water pressure in the shower and lukewarm temperature could definitely improve.

    Stayed 3 nights in Feb 2019

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