We were told we needed to contact the hotel in advance for details on how to access the apartment. It was an apartment/condo that was being rented, not a hotel room. We called and called - no answer. There was no email to send a message to. We finally ended up using Facebook messenger to contact them. The condo contained NO information on accessing wifi, getting filtered water, getting rides into town, who to call in case of an issue, etc. Thankfully the gentlemen at the security stand were willing to help us arrange a ride into town for dinner. Also, the building is La Riviera de Atitlan. Do not look for Luxury Villas Atitlan, there is no establishment with that signage.
The condo itself was extremely clean, had a lot of space and absolutely breathtaking views. The building is ugly and sticks out like a sore thumb. This is a tough one for me to recommend because of the difficulty with verifying our room ahead of time and the building facade.
Pros: Very clean, beautiful views
Cons: Information sheet for renters that includes vital information: wifi, transportation number, how to obtain filtered water, who to call for emergency.
Location: The hotel is located right on Lake Atitlan.
The location is just a little too far to walk into town, especially with kids. It was very quiet though.