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Best Western Palmyra Inn & Suites

Property class: 2.5

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Photo gallery for Best Western Palmyra Inn & Suites

Lobby
Lobby
Lobby
Desk, laptop workspace, iron/ironing board, cribs/infant beds
Pool

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • Parking included
  • Free WiFi
  • Air conditioning
  • Business services
$124
$115 nightly
$124 total
Total with taxes and fees
Apr 29 - Apr 30

Explore the area

View in a map
955 Canadaigua Rd., Palmyra, NY, 14522
  • Place, Smith Family Farm
    ‪18 min walk‬
  • Place, Palmyra Family Medicine
    ‪2 min drive‬
  • Place, Wayne County Fairgrounds
    ‪3 min drive‬
  • Airport, Rochester, NY (ROC-Greater Rochester Intl.)
    ‪52 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

Desk, laptop workspace, iron/ironing board, cribs/infant beds

Standard Room, 2 Queen Beds, Accessible, Non Smoking

8.8 out of 10
Excellent
(8 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Multiple Beds, Non Smoking, Kitchen (Living Room)

Desk, laptop workspace, iron/ironing board, cribs/infant beds

Suite, Multiple Beds, Non Smoking, Kitchen (Living Room)

  • 1 bedroom
  • Sleeps 5
  • 2 King Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

Desk, laptop workspace, iron/ironing board, cribs/infant beds

Standard Room, 2 Queen Beds, Accessible, Bathtub

9.4 out of 10
Exceptional
(9 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, cribs/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(28 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

Desk, laptop workspace, iron/ironing board, cribs/infant beds

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

9.0 out of 10
Wonderful
(6 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub | Desk, laptop workspace, iron/ironing board, cribs/infant beds

Suite, 1 King Bed, Non Smoking, Jetted Tub

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

Desk, laptop workspace, iron/ironing board, cribs/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

Desk, laptop workspace, iron/ironing board, cribs/infant beds

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

8.0 out of 10
Very good
(9 reviews)
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

Suite-2 Queen Beds, Non-Smoking, Sofabed for One Person, Microwave and Refrigerator, Wi-Fi

  • Sleeps 5

2 Queen Beds, Non-Smoking, Microwave and Refrigerator, Wi-Fi

  • Sleeps 4

Accessible-2 Queen, Mobility Accessible, Bathtub, Non-Smoking

  • Sleeps 4

Accessible-2 Queen, Mobility Accessible, Roll in Shower, Non-Smoking

  • Sleeps 4

2 Queen Beds, Non-Smoking, Sofabed for One Person, Microwave and Refrigerator, Wi-Fi

  • Sleeps 5

Suite-1 King Bed, Non-Smoking, Sofabed for One Person, Microwave and Refrigerator, Wi-Fi

  • Sleeps 3

Suite-1 King Bed, Non-Smoking, Whirlpool, Microwave and Refrigerator, Wi-Fi

  • Sleeps 2

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Apr 29 - Apr 30
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About the neighborhood

Palmyra

When you stay at Best Western Palmyra Inn & Suites in Palmyra, you'll be in the historical district, within a 5-minute drive of Smith Family Farm and Palmyra Family Medicine. .This hotel is 13.3 mi (21.5 km) from CMAC Performing Arts Center and 1.5 mi (2.3 km) from Wayne County Fairgrounds.

What's nearby

  • Smith Family Farm - 18 min walk - 1.0 mile
  • Palmyra Family Medicine - 2 min drive - 1.8 miles
  • Wayne County Fairgrounds - 3 min drive - 2.0 miles
  • Rochester Institute of Technology - 44 min drive - 38.3 miles
  • University of Rochester - 52 min drive - 30.0 miles

Getting around

  • Greater Rochester Intl. Airport (ROC) - 38 min drive

Restaurants

  • ‪Wegmans Old Fashioned Subs - ‬13 min drive
  • ‪McDonald's - ‬9 min drive
  • ‪McDonald's - ‬8 min drive
  • ‪Dunkin' - ‬3 min drive
  • ‪Burger King - ‬13 min drive

About this property

Best Western Palmyra Inn & Suites

Best Western Palmyra Inn & Suites offers 60 air-conditioned accommodations with coffee/tea makers and hair dryers. 43-inch LED televisions come with cable channels.

Bathrooms include shower/tub combinations. This Palmyra hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include a hot tub.
Make yourself at home in one of the 60 air-conditioned rooms featuring microwaves and LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have shower/tub combinations and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
Take advantage of recreation opportunities such as a hot tub, or other amenities including complimentary wireless internet access and gift shops/newsstands. This hotel also features a fireplace in the lobby, a banquet hall, and a vending machine.
A complimentary breakfast is included.
Featured amenities include a business center, a 24-hour front desk, and laundry facilities. Event facilities at this hotel consist of a conference center and a meeting room. Free self parking is available onsite.
A complimentary breakfast is offered.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free breakfast available

Things to do

  • Hot tub
  • TV in common areas

Family friendly

  • Children's games
  • Crib (surcharge)
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)

Business services

  • Business center
  • Computer station
  • Conference center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom

More

  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 43-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.0 per stay
Cribs (infant beds) are available for USD 5.0 per stay

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 200 per stay

We have included all charges provided to us by the property.

Optional extras

  • Crib (infant bed) fee: USD 5.0 per stay
  • Rollaway bed fee: USD 25.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Palmyra Inn
Best Western Palmyra Inn
Best Western Palmyra
Palmyra Inn Suites
Best Palmyra & Suites Palmyra
Best Western Palmyra Inn & Suites Hotel
Best Western Palmyra Inn & Suites Palmyra
Best Western Palmyra Inn & Suites Hotel Palmyra

Best Western Palmyra Inn & Suites Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 519 out of 1011 reviews
Rating 8 - Good. 278 out of 1011 reviews
Rating 6 - Okay. 136 out of 1011 reviews
Rating 4 - Poor. 48 out of 1011 reviews
Rating 2 - Terrible. 30 out of 1011 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel to stay at for local historical site visits.
Stayed 2 nights in Mar 2026

2/10 Terrible

alica

Traveled with family
Disliked: Staff & service, property conditions & facilities
Check-in staff was very friendly and welcoming. Even late at night, the two gentlemen working were kind and professional, I even brought cake down to share with them for my daughter’s birthday, and the interaction was genuinely pleasant. During our stay, there were a few issues I chose not to complain about, including stains on the pull-out mattress, decorative pillows that were not properly assembled, and a TV in the bedroom that I had nothing on it no Guide shows movies nothing for my son. and when I checked in the Wi-Fi information didn’t work, but None of these were reported because they were not a major concern at the time and we still enjoyed the evening. Unfortunately, the experience changed after checkout. Despite leaving the room clean and organized (trash bagged and tied, decorations cleaned up, balloons popped and disposed of), multiple attempts were made to charge my card for alleged damages. When I called to ask about this, I was told the room was “trashed,” which was absolutely not accurate. I requested to see the photos that were referenced, but they were never provided. I was then told not to worry because the charges didn’t go through, yet my bank continued sending alerts for attempted charges afterward. It’s disappointing that an otherwise nice stay ended this way. The lack of transparency and repeated charge attempts were very concerning and overshadowed the positives.
Stayed 1 night in Jan 2026

10/10 Excellent

Shala

Business traveler
Quiet, clean, professional service
Stayed 5 nights in Jan 2026

4/10 Poor

Joselene

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
My room was ok clean but heat had horrible sounds when turning on and off! Refrigerator in room was on but didn’t work! So the take out that we had was wasted because it wasn’t in a working refrigerator! Told the staff about it when we had to ask for an ice bucket that was supposed to be in the room and wasn’t and all they said is that’s not good that the refrigerator wasn’t working!
Hot tub is good !
Stayed 1 night in Jan 2026

10/10 Excellent

Daniel, Colts Neck

Stayed 1 night in Jan 2026

6/10 Okay

Cody

The breakfast
Stayed 2 nights in Dec 2025

8/10 Good

James

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities
Room was spotless, Staff was very friendly Thanks
Stayed 1 night in Dec 2025

8/10 Good

kelly

Stayed 1 night in Dec 2025

10/10 Excellent

Paul

Stayed 1 night in Dec 2025

2/10 Terrible

ANTHONY

Traveled with family
Disliked: Staff & service, amenities
Yes, the room was neglected today asked several times to get new towels and they didn’t do it. Plus my key kept not working. They never emptied my garbage I had all sorts of problems, including problems with the electric and they’re being a smoke detector off the wall
Stayed 5 nights in Dec 2025

10/10 Excellent

Lynx

Stayed 1 night in Dec 2025

2/10 Terrible

David

Disliked: Cleanliness, amenities, property conditions & facilities
We lived in Palmyra for most of our lives and have always stayed there when visiting. We will NEVER stay there again. The bathtub had black mold in the corners. I can submit pictures if necessary. The lights would go dim then turn on bright in the middle of the night. There was no striker plate on the bathroom door, it couldn't be closed. The breakfast was terrible, no meat, no juice or fresh fruit. The waffle mix was frozen and couldn't be poured. We went to Mc Donald's for breakfast. Lastly, we spoke to someone else staying there who agreed with everything we said and recommended actual rooms not to stay in. Terrible place.
Stayed 1 night in Dec 2025

8/10 Good

cecil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2025

8/10 Good

Kasey

Stayed 3 nights in Dec 2025

10/10 Excellent

Kasey

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
Yes!
Stayed 1 night in Dec 2025

10/10 Excellent

Kerry

Traveled with family
Liked: Cleanliness, staff & service, amenities
BEST STAFF EVER, i felt so at home i booked another night. THANK YOU, BEST WESTERN PALMYRA!!! I'll come by with tips soon. You were a glimmer that made a hard time easier.
Stayed 2 nights in Dec 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2025

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything went so smoothly! We felt very welcome. Breakfast had good variety for my family's various tastes. Our room was clean and had everything we needed.
Stayed 3 nights in Nov 2025

10/10 Excellent

Dominic

Stayed 1 night in Nov 2025

8/10 Good

David

Traveled with family
Liked: Cleanliness, property conditions & facilities
Clean rooms, staff was pleasant and attentive, only issues were the room door keys kept having to be reprogrammed other than that all was well as expected
Stayed 3 nights in Nov 2025

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room
Stayed 1 night in Nov 2025

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities
Friendly staff, information about local attractions, and a comfortable room make this a great place to stay!
Stayed 1 night in Nov 2025

8/10 Good

Jaron

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great service, room, hot tub. No hot water one night and no sausage for one of the morning breakfast.
Stayed 2 nights in Nov 2025

2/10 Terrible

Heather

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Super outdated and felt dirty. Lots of contractors staying there that were EXTREMELY loud at 5am. Very thin walls, you could hear everything. Very disappointed with the stay.
Stayed 1 night in Nov 2025

8/10 Good

KATHY

Stayed 1 night in Nov 2025