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Renaissance Esmeralda Resort & Spa, Indian Wells

4.0 star property

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Photo gallery for Renaissance Esmeralda Resort & Spa, Indian Wells

Outdoor pool, open 8:00 AM to 10:00 PM, cabanas (surcharge)
Creator video - submitted by Sarah Loves Sparkles
View from property
Beach
Meeting facility

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • Pet friendly
  • Restaurant
  • Air conditioning
$301
$260 nightly
$301 total
Total with taxes and fees
May 25 - May 26

Explore the area

View in a map
44400 Indian Wells Ln, Indian Wells, CA, 92210
  • Place, Indian Wells Conference Center
    ‪1 min drive‬
  • Place, Indian Wells Golf Resort
    ‪1 min drive‬
  • Place, Indian Wells Golf Course
    ‪1 min drive‬
  • Airport, Palm Springs, CA (PSP-Palm Springs Intl.)
    ‪32 min drive‬

Room options

View all photos for Room, 1 Double Bed, Pool View (Balcony)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 Double Bed, Pool View (Balcony)

9.6 out of 10
Exceptional
(13 reviews)
  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Room, 2 Queen Beds, Balcony

Premium bedding, pillowtop beds, in-room safe, desk

Room, 2 Queen Beds, Balcony

8.6 out of 10
Excellent
(35 reviews)
  • 427 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed, Pool View (Balcony)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed with Sofa bed, Pool View (Balcony)

10.0 out of 10
Exceptional
(2 reviews)
  • 427 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 Bedroom, Resort View

Executive Suite, 1 Bedroom, Resort View | Premium bedding, pillowtop beds, in-room safe, desk

Executive Suite, 1 Bedroom, Resort View

9.6 out of 10
Exceptional
(4 reviews)
  • Resort view
  • 818 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 Bedroom

Premium bedding, pillowtop beds, in-room safe, desk

Executive Suite, 1 Bedroom

  • 861 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Studio Suite, 1 Bedroom, Balcony

Studio Suite, 1 Bedroom, Balcony | Premium bedding, pillowtop beds, in-room safe, desk

Studio Suite, 1 Bedroom, Balcony

8.0 out of 10
Very good
(3 reviews)
  • 640 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 Bedroom

Premium bedding, pillowtop beds, in-room safe, desk

Studio Suite, 1 Bedroom

8.8 out of 10
Excellent
(13 reviews)
  • 640 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Golf View

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed with Sofa bed, Golf View

7.8 out of 10
Good
(10 reviews)
  • Golf view
  • 427 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Golf View

Premium bedding, pillowtop beds, in-room safe, desk

Room, 2 Queen Beds, Golf View

10.0 out of 10
Exceptional
(1 review)
  • Golf view
  • 427 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Pool View (Balcony)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Pool View (Balcony)

  • 427 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Balcony (Mobility/Hearing Accessible, Tub)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 2 Queen Beds, Balcony (Mobility/Hearing Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)
  • 427 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 2 Queen Beds, Balcony (Mobility/Hearing Access, Roll-In Shwr)

  • 427 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed, Balcony (Mobility/Hearing Accessible, Tub)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed with Sofa bed, Balcony (Mobility/Hearing Accessible, Tub)

10.0 out of 10
Exceptional
(2 reviews)
  • 427 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Balcony (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed with Sofa bed, Balcony (Mobility/Hearing Access, Roll-In Shwr)

  • 427 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Room, 1 Bedroom (Mobility/Hearing Accessible, Tub)

Premium bedding, pillowtop beds, in-room safe, desk

Executive Room, 1 Bedroom (Mobility/Hearing Accessible, Tub)

  • 861 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Studio Suite, 1 Bedroom (Mobility/Hearing Accessible, Tub)

Premium bedding, pillowtop beds, in-room safe, desk

Studio Suite, 1 Bedroom (Mobility/Hearing Accessible, Tub)

  • 640 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Studio Suite, 1 Bedroom (Mobility/Hearing Access, Roll-in Shwr)

Premium bedding, pillowtop beds, in-room safe, desk

Studio Suite, 1 Bedroom (Mobility/Hearing Access, Roll-in Shwr)

  • 640 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Balcony (Hearing Accessible)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed with Sofa bed, Balcony (Hearing Accessible)

10.0 out of 10
Exceptional
(1 review)
  • 427 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Golf View (Hearing Accessible)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed with Sofa bed, Golf View (Hearing Accessible)

  • Golf view
  • 428 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Balcony (Hearing Accessible)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 2 Queen Beds, Balcony (Hearing Accessible)

  • 427 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Golf View (Hearing Accessible)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 2 Queen Beds, Golf View (Hearing Accessible)

  • Golf view
  • 427 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Pool View (Balcony)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Pool View (Balcony)

9.4 out of 10
Exceptional
(11 reviews)
  • 427 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed, Balcony

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed with Sofa bed, Balcony

8.8 out of 10
Excellent
(83 reviews)
  • 427 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the neighborhood

Indian Wells

Located in Indian Wells (Montelena), Renaissance Esmeralda Resort & Spa, Indian Wells is within a 10-minute drive of Indian Wells Tennis Garden and Living Desert Zoo and Gardens. .This golf resort is 8.4 mi (13.5 km) from Empire Polo Club and 11.2 mi (18 km) from Agua Caliente Casino.
View more Resorts in Indian WellsOpens in a new window

What's nearby

  • Indian Wells Conference Center - 1 min drive - 0.5 miles
  • Indian Wells Golf Resort - 1 min drive - 0.3 miles
  • Indian Wells Golf Course - 1 min drive - 0.3 miles
  • Spa Esmeralda - 2 min drive - 0.5 miles
  • Indian Wells Country Club - 2 min drive - 0.7 miles

Getting around

  • Palm Springs Station - 27 min drive
  • Palm Springs Intl. Airport (PSP) - 41 min drive

Restaurants

  • ‪Nobu Indian Wells - ‬6 min drive
  • ‪The Nest - ‬4 min drive
  • ‪Cava - ‬2 min walk
  • ‪Cafe Biscotti: An Espresso Bar - ‬3 min walk
  • ‪Tía Carmen - ‬7 min walk

About this property

Renaissance Esmeralda Resort & Spa, Indian Wells

Renaissance Esmeralda Resort & Spa, Indian Wells offers 560 air-conditioned accommodations with safes and complimentary newspapers. Rooms open to balconies. Pillowtop beds feature premium bedding. 55-inch LED televisions come with premium satellite channels, pay movies, and Netflix.

Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Refrigerators and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Guests can play rounds at the 36-hole golf course and enjoy other recreation facilities including 2 outdoor tennis courts. An outdoor pool and a hot tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

Children under 14 years old are not allowed in the swimming pool or hot tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Esmeralda has 11 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 560 air-conditioned rooms featuring LED televisions. Your pillowtop bed comes with premium bedding. Rooms have private balconies. Satellite television is provided for your entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. While the golfer in the family is out on the course, you can enjoy above-par recreational amenities such as outdoor tennis courts and an outdoor pool. Additional amenities at this resort include concierge services, gift shops/newsstands, and wedding services.
Enjoy American cuisine at The Place, one of the resort's 4 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Full breakfasts are available daily from 7 AM to 11 AM for a fee.
Featured amenities include a 24-hour business center, express check-out, and dry cleaning/laundry services. Planning an event in Indian Wells? This resort has 136903 square feet (12719 square meters) of space consisting of a conference center and 30 meeting rooms. Self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 7 AM and 11 AM.
The Place - This restaurant specializes in American cuisine and serves dinner and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Cava - This poolside family restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available. Happy hour is offered. Open daily.
Glo Sushi - This restaurant specializes in sushi and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Cafe Biscotti - This coffee shop serves breakfast, lunch, and light fare. Open daily.
H20 Pool Bar - This poolside bar specializes in American cuisine and serves lunch and light fare. Open daily.
Room service (during limited hours) is available.

Property amenities

Parking and transportation

  • Electric car charging station on site
  • Covered self parking on site (USD 35 per night; includes in/out privileges)
  • Covered valet parking on site (USD 50 per day; includes in/out privileges)
  • RV/bus/truck parking (surcharge) on site
  • Limited onsite valet and self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 16 to 28 per person
  • 2 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Cafe Biscotti
  • Cava
  • Glo Sushi
  • H20 Pool Bar
  • The Place

Things to do

  • 2 outdoor tennis courts
  • 24-hour gym
  • 36-hole golf course
  • Bicycle rentals
  • Children's club
  • Fitness classes
  • Full-service spa
  • Golf driving range
  • Hot tub
  • Outdoor pool
  • Sauna
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • Children's club (surcharge)
  • Fenced pool
  • In-room crib
  • Outdoor pool
  • Pool gate
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • 30 meeting rooms
  • Computer station
  • Conference center (136,903 square feet of space)

Outdoors

  • Firepit
  • Garden
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Outdoor treatment areas
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 19 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator (43 inch wide door)
  • Grab bar near toilet (34 inches high)
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (32 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 7 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free crib
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch LED TV with premium satellite channels
  • Netflix
  • Pay movies

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Refrigerator on request

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50.00 per accommodation, per night (maximum USD 150.00 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Food and water bowls and an off-leash area are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 20.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 51.86 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • Fitness/yoga classes
  • Health club access
  • In-room safe
  • Internet access
  • Pool access
  • Sporting facilities or equipment

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 16 to 28 per person
  • Covered self parking fee: USD 35 per night (in/out privileges)
  • Covered valet parking fee: USD 50 per day (in/out privileges)
  • Pet fee: USD 50.00 per accommodation, per night (maximum USD 150.00 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 8:00 AM to 10:00 PM
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
Children under 14 years old are not allowed in the swimming pool or hot tub without adult supervision
Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Esmeralda Indian Wells
Esmeralda Indian Wells Resort
Esmeralda Renaissance Indian Wells
Indian Wells Esmeralda Resort
Renaissance Esmeralda
Renaissance Esmeralda Indian Wells
Renaissance Esmeralda Indian Wells Resort
Renaissance Esmeralda Resort
Renaissance Indian Wells
Renaissance Indian Wells Resort
Renaissance Esmeralda Resort And Spa
Renaissance Esmeralda Hotel Indian Wells
Indian Wells Renaissance
Renaissance Resort
Renaissance Esmeralda Indian Wells Resort Spa
Renaissance Indian Wells Resort Spa
Renaissance Indian Wells Resort Spa
Renaissance Esmeralda Resort & Spa, Indian Wells Resort
Renaissance Esmeralda Resort & Spa, Indian Wells Indian Wells

Renaissance Esmeralda Resort & Spa, Indian Wells Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 653 out of 1003 reviews
Rating 8 - Good. 173 out of 1003 reviews
Rating 6 - Okay. 87 out of 1003 reviews
Rating 4 - Poor. 38 out of 1003 reviews
Rating 2 - Terrible. 52 out of 1003 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Andriy

Stayed 1 night in Nov 2025

10/10 Excellent

Jennifer

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff, nice pool area
Stayed 2 nights in Jan 2026

10/10 Excellent

Jonathan

Liked: Cleanliness, property conditions & facilities
Great
Stayed 1 night in Jan 2026

6/10 Okay

Lydia

Traveled with family
Liked: Staff & service
So noisy & full of children that we needed a vacation when we left. We’ll stay at the Omni next time.
Stayed 3 nights in Dec 2025

10/10 Excellent

Nantanit, North Hollywood

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The balcony offers the nice view of the mountain and the golf course.
Stayed 2 nights in Jan 2026

10/10 Excellent

Hao

Stayed 4 nights in Jan 2026

8/10 Good

Bradly

Stayed 4 nights in Dec 2025

10/10 Excellent

Alexander

Stayed 3 nights in Dec 2025

10/10 Excellent

Connie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the hotel, the staff could not be more welcoming and warm and helpful and accommodating, our room facing the mountains and the pool is beautiful, very clean, amazing coffee shop, everybody takes a lot of pride in their work, gorgeous holiday decorations, late night cocktails, and snacks and desserts and in room service make it the perfect getaway!
Beautiful entrance into the property
Stunning Christmas tree on the lower level
Stayed 4 nights in Dec 2025

10/10 Excellent

Mark, Lake Winnebago

Liked: Cleanliness, staff & service, property conditions & facilities
very nice property and would stay again
Stayed 3 nights in Dec 2025

4/10 Poor

David

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
So, from the very beginning the check in staff couldn’t locate my reservation; took like an hour. Then all 3 nights the in-room dining was busy and couldn’t get through to anyone so I had to place an order twice through registration desk to place order. The air filter in room 5077 was completely full of dirt when I opened the door below thermostat. The exercise room equipment is old, outdated, and both the running machine and rowing machine were faulty and not working properly (I couldn’t keep my shoes in the strap for the rowing machine. I felt the manager shrugged response to why the in room dining was busy unprofessional. You guys should at the very least have a place where clients can leave orders…busy signal is completely unacceptable!
Why is it so filthy?!
Stayed 3 nights in Dec 2025

10/10 Excellent

BRIAN

Traveled with family
Liked: Cleanliness, staff & service, amenities
Was great family friendly resort…. Pool warm and long hours, lots of kids activities from arts and crafts, outdoor ping pong, foosball… evening fire pits to hang at…. Great staff from Jenny the kids club director to restaurant, cleaning staff, reception… well everyone we encountered
Stayed 3 nights in Dec 2025

4/10 Poor

Camila

Traveled with family
Food was terrible. Understaffed. Bad management
Stayed 4 nights in Dec 2025

10/10 Excellent

Larkin

Liked: Cleanliness, amenities, property conditions & facilities
Really nice place with good areas to hang out
Stayed 4 nights in Dec 2025

10/10 Excellent

LAUREN, Huntington Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly front desk staff.
Stayed 2 nights in Oct 2025

10/10 Excellent

Alex

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
clean room, everything was beautiful! will definitely stay here again! staff was amazing as well
Stayed 1 night in Dec 2025

10/10 Excellent

Sandra, San Francisco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel , rooms great and Pool amazing
Stayed 1 night in Dec 2025

4/10 Poor

Philippe Hyojung

Traveled with partner
Disliked: Cleanliness, amenities
Too Many confusions from and around changes in reservation details to follow-ups and miscommunication among staffs
Stayed 6 nights in Dec 2025

10/10 Excellent

Bridget

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean room, activities for kids and entertainment for adults.
Stayed 7 nights in Dec 2025

10/10 Excellent

Leana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice overall stay Muchas gracias for flexibility with massage and being accommodating.
Stayed 3 nights in Dec 2025

8/10 Good

COLBY AND RACHELE

Stayed 2 nights in Nov 2025

8/10 Good

Maribelle

Liked: Cleanliness, staff & service
Room is very nice
Stayed 1 night in Dec 2025

10/10 Excellent

Kenneth

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Christmas decorations, music, comfy bed, spacious, nice bathroom with separate toilet. Big hotel.
Stayed 4 nights in Dec 2025

8/10 Good

gregory

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Food, employees were excellent. The resort is tired and needs a refresh...sound proofing is nonexistent!
Stayed 7 nights in Dec 2025

10/10 Excellent

Erik

Stayed 3 nights in Dec 2025