Checked in at 6:44 pm, receptionist gave me room number. Took a while to find the room as no direction was given and hotel is a bit of a maze. Got into room, it was dirty, bugs on the floor, toilet constantly running, and a horrible smell of what i assume was urine. There is also no air conditioning, just a “cool or warm” unit. Had it all the way on cool and was still hot. Weren’t back down about 18 minutes later to discuss concerns and request a check out. I was told a refund was not available because i missed the “15 minute check out window” receptionist was also very rude and had a “not my problem” attitude. Waiting to hear from manager now if they can rectify