We booked a poolside room and when we went to check in there were no more pool side rooms available, this wasn’t a big deal for us, we got a room facing the parking lot but it was a bigger room, unfortunately tho the air conditioner was broken and we had to be moved to a different room, the maintenance/security guard help us with that transition and it was smooth, the next room was nice and was a pool view which we preferred, unfortunately the toilet clogged after one flush and we could not get a hold of the front desk before we decided to finally go to the jacuzzi, on our way down we noticed how disgusting the carpets are in the stairway/hallway, they need to be replaced asap, we decided to leave in the early morning instead of staying to swim because we didn’t have the best experience, we are hoping for a better experience next time, the property is beautiful