Our stay at the Indian Wells Resort Hotel was deeply disappointing. The property felt old, outdated, and poorly maintained. Cleanliness was lacking, and the air conditioner was unbearably noisy—sounding like a plane engine—and filled the room with a cold, unpleasant smell that made it impossible to relax.
The staff was not welcoming or friendly, which added to the negative experience. What was especially disheartening is that, given the hotel’s history with Desi Arnaz and Lucille Ball, one would expect a celebration of their legacy. Instead, the décor consisted mostly of cheap black-and-white prints scattered around the property, which felt uninspired and even unsettling, as if they were staring at you rather than honoring their contributions to entertainment.
Overall, the hotel felt like a ghost of the past with nothing to justify its reputation or history. Sadly, this was one of the worst hotel experiences we’ve had.