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Grand Hyatt Indian Wells Resort & Villas

Property class: 5 and above

Choose dates to view prices

Photo gallery for Grand Hyatt Indian Wells Resort & Villas

9 outdoor pools, open 7:00 AM to 10:00 PM, cabanas (surcharge)
Property video
9 outdoor pools, open 7:00 AM to 10:00 PM, cabanas (surcharge)
Couples treatment rooms, sauna, hot tub, steam room, body treatments
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • Free WiFi
$414
$359 nightly
$414 total
Total with taxes and fees
May 18 - May 19

Explore the area

View in a map
44600 Indian Wells Lane, Indian Wells, CA, 92210
  • Place, Indian Wells Conference Center
    ‪2 min walk‬
  • Place, Indian Wells Golf Resort
    ‪3 min walk‬
  • Place, Indian Wells Golf Course
    ‪3 min walk‬
  • Airport, Palm Springs, CA (PSP-Palm Springs Intl.)
    ‪31 min drive‬

Room options

View all photos for Room, 1 King Bed

Room, 1 King Bed | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed

9.2 out of 10
Wonderful
(78 reviews)
  • 550 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Penthouse Suite

65-inch flat-screen TV with satellite channels, TV, pay movies

Penthouse Suite

  • 875 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Room, 2 Queen Beds

9.4 out of 10
Exceptional
(20 reviews)
  • 550 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for One Bedroom Villa

One Bedroom Villa | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

One Bedroom Villa

10.0 out of 10
Exceptional
(1 review)
  • 1098 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Golf View

Deluxe Room, 1 King Bed, Golf View | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed, Golf View

9.2 out of 10
Wonderful
(16 reviews)
  • Golf view
  • 550 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Pool View

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed, Pool View

9.2 out of 10
Wonderful
(33 reviews)
  • 550 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Bathtub

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed, Bathtub

8.6 out of 10
Excellent
(9 reviews)
  • 550 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Shower)

Room, 2 Queen Beds (Shower) | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Room, 2 Queen Beds (Shower)

9.4 out of 10
Exceptional
(3 reviews)
  • 550 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Bathtub

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Room, 2 Queen Beds, Bathtub

8.0 out of 10
Very good
(7 reviews)
  • 550 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Pool Access

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed, Pool Access

8.8 out of 10
Excellent
(16 reviews)
  • 550 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

King Room

  • Sleeps 4

Two Queen Room

  • Sleeps 4

ADA King Room with Tub

  • Sleeps 4

ADA Two Queen Room with Tub

  • Sleeps 4

ADA King Room with Shower

  • Sleeps 4

ADA Two Queen Room with Shower

  • Sleeps 4

Pool View King Room

  • Sleeps 4

Golf View Deluxe King Room

  • Sleeps 4

Two Queen Room with Sofa Bed

  • Sleeps 6

View all photos for Suite (Champions)

Suite (Champions) | Private kitchen | Mini-fridge, microwave, coffee/tea maker

Suite (Champions)

9.4 out of 10
Exceptional
(3 reviews)
  • 1100 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Grand Suite

Grand Suite | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Grand Suite

7.8 out of 10
Good
(6 reviews)
  • 875 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Family Room

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Family Room

8.8 out of 10
Excellent
(35 reviews)
  • 534 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Two Bedroom Villa

65-inch flat-screen TV with satellite channels, TV, pay movies

Two Bedroom Villa

9.4 out of 10
Exceptional
(3 reviews)
  • 1500 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Villa

Villa | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Villa

7.4 out of 10
Good
(6 reviews)
  • 1500 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Room, Pool Access (2 King Beds)

Room, Pool Access (2 King Beds) | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Room, Pool Access (2 King Beds)

7.6 out of 10
Good
(4 reviews)
  • 550 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds

View all photos for Room, Terrace (2 King Beds)

Room, Terrace (2 King Beds) | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Room, Terrace (2 King Beds)

  • 550 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds

View all photos for Room, Pool View (2 King Beds)

Room, Pool View (2 King Beds) | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Room, Pool View (2 King Beds)

10.0 out of 10
Exceptional
(1 review)
  • 550 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds

View all photos for Room (2 King Beds)

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Room (2 King Beds)

7.8 out of 10
Good
(22 reviews)
  • 550 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds

View all photos for Family Room (1 King Bed with Bunk Beds)

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Family Room (1 King Bed with Bunk Beds)

9.6 out of 10
Exceptional
(4 reviews)
  • 550 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Penthouse Suite Pool or Golf View

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Penthouse Suite Pool or Golf View

  • Golf view
  • 875 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Villa

Presidential Villa | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Presidential Villa

  • 1815 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Penthouse Suite with Accessible Roll-In Shower

Penthouse Suite with Accessible Roll-In Shower | Bathroom | Separate tub and shower, free toiletries, hair dryer, bathrobes

Penthouse Suite with Accessible Roll-In Shower

10.0 out of 10
Exceptional
(1 review)
  • Golf view
  • 875 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, Multiple Beds

Room, Multiple Beds | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Room, Multiple Beds

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds

View all photos for Room, 1 King Bed (Shower)

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed (Shower)

  • 550 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Family Room

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Family Room

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for 1 King Bed with Pool Access

Terrace/patio

1 King Bed with Pool Access

  • Sleeps 4

2 King Beds with Terrace

  • Sleeps 4

2 King Beds With Accessible Roll-in Shower

  • Sleeps 4

2 King Beds

  • Sleeps 4

2 King Beds With Pool View

  • Sleeps 4

2 King Beds with Pool Access

  • Sleeps 4

King Connecting Room

  • Sleeps 8

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About the neighborhood

Indian Wells

With a stay at Grand Hyatt Indian Wells Resort & Villas in Indian Wells (Montelena), you'll be a 3-minute walk from Indian Wells Golf Resort and a 5-minute drive from El Paseo Shopping District. .This family-friendly resort is 2.1 mi (3.3 km) from Indian Wells Tennis Garden and 4.2 mi (6.8 km) from Living Desert Zoo and Gardens.
View more Resorts in Indian WellsOpens in a new window

What's nearby

  • Indian Wells Conference Center - 2 min walk - 0.1 miles
  • Indian Wells Golf Resort - 3 min walk - 0.2 miles
  • Indian Wells Golf Course - 3 min walk - 0.2 miles
  • Spa Esmeralda - 13 min walk - 0.7 miles
  • Indian Wells Country Club - 3 min drive - 1.0 mile

Getting around

  • Palm Springs Station - 26 min drive
  • Palm Springs Intl. Airport (PSP) - 36 min drive

Restaurants

  • ‪Eureka - ‬4 min drive
  • ‪The Nest - ‬3 min drive
  • ‪Cava - ‬9 min walk
  • ‪Cafe Biscotti: An Espresso Bar - ‬7 min walk
  • ‪Tía Carmen - ‬1 min walk

About this property

Grand Hyatt Indian Wells Resort & Villas

Grand Hyatt Indian Wells Resort & Villas offers 531 accommodations with laptop-compatible safes and complimentary bottled water. Rooms open to balconies or patios. 65-inch flat-screen televisions come with premium satellite channels and pay movies. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

This Indian Wells resort provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and hair dryers. Microwaves, in-room massages, and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

Guests can play rounds at the 36-hole golf course and enjoy the facilities at the waterpark with a lazy river and waterslides. 9 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include outdoor tennis courts, a health club, a sauna, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Agua Serena Spa has 15 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Stay in one of 531 guestrooms featuring flat-screen televisions. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After practicing your swing on the golf course, you can dip into one of the 9 outdoor pools. Additional features at this resort include complimentary wireless internet access, concierge services, and gift shops/newsstands. Getting to nearby attractions is a breeze with the complimentary area shuttle that operates within 0.3 kilometers.
Grab a bite at Tía Carmen, one of the resort's 5 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Cooked-to-order breakfasts are served on weekdays from 7:00 AM to 11:00 AM and on weekends from 7:00 AM to noon for a fee.
Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Planning an event in Indian Wells? This resort has 88000 square feet (8175 square meters) of space consisting of a conference center and meeting rooms. Self parking (subject to charges) is available onsite.
Cooked-to-order breakfasts are available for a surcharge on weekdays between 7:00 AM and 11:00 AM and on weekends between 7:00 AM and noon.
Tía Carmen - Overlooking the golf course, this restaurant serves breakfast and dinner. Guests can enjoy alfresco dining (weather permitting).
Carmocha - Overlooking the golf course, this restaurant serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). Open daily.
Vista Square Kitchen - This poolside restaurant serves lunch and dinner. Open daily.
Camino Springs Market - This restaurant serves breakfast, brunch, lunch, and dinner. Open daily.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free area shuttle up to 0.3 km
  • Secured self parking on site (USD 35 per night; includes in/out privileges)
  • Secured valet parking on site (USD 40 per night; includes in/out privileges)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to noon on weekends; USD 15 to 39 per person
  • 5 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Camino Springs Market
  • Carmocha
  • Tía Carmen
  • Vista Square Kitchen

Things to do

  • 24-hour gym
  • 3 outdoor tennis courts
  • 36-hole golf course
  • 9 outdoor pools
  • Fitness classes
  • Free bicycle rentals
  • Free water park
  • Full-service spa
  • Golf
  • Golf driving range
  • Hot tub
  • Lazy river
  • Pilates classes
  • Sauna
  • Tennis lessons
  • TV in common areas
  • Volleyball
  • Waterslide
  • Yoga classes

Family friendly

  • 9 outdoor pools
  • Fenced pool
  • Free area shuttle
  • Free water park access
  • Lazy river
  • Lifeguards on site
  • Microwave on request
  • Mini-fridge
  • Pool gate
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (88,000 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • In-room massages
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Front entrance ramp
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa

More

  • 5 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Designated smoking areas
  • Lifeguards
  • Locally-owned and organized tours and activities
  • Reception hall
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 65-inch flat-screen TV with premium cable/satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Microwave on request
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Window screens

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests who book Villa room type will have access to an alternate check-in location at Villa Registration, located at Agua Serena Spa.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 175 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 51.95 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 15.00 to 39.00 per person
  • Secured self parking fee: USD 35 per night (in/out privileges)
  • Secured valet parking fee: USD 40 per night (in/out privileges)
  • Pet fee: USD 175 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • In-room microwave fee: USD 20 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Drones and aerial surveillance devices are not permitted at this property.
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

Pool access available from 7:00 AM to 10:00 PM
Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A car is recommended for transportation to and from this property
Guests under 16 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hyatt Indian Wells
Hyatt Indian Wells Resort
Hyatt Regency Indian Wells
Hyatt Regency Indian Wells Resort
Hyatt Regency Resort Indian Wells
Hyatt Resort Indian Wells
Indian Wells Hyatt
Indian Wells Hyatt Regency
Indian Wells Hyatt Resort
Indian Wells Resort Hyatt
Hyatt Grand Champions Resort, Villas Hotel Indian Wells
Hyatt Regency Indian Wells Resort Spa

Grand Hyatt Indian Wells Resort & Villas Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 737 out of 1109 reviews
Rating 8 - Good. 189 out of 1109 reviews
Rating 6 - Okay. 103 out of 1109 reviews
Rating 4 - Poor. 49 out of 1109 reviews
Rating 2 - Terrible. 31 out of 1109 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice Room. Incredible staff. Terrific SPA and pools.
Stayed 2 nights in Jan 2026

10/10 Excellent

Aimee

Stayed 1 night in Jan 2026

10/10 Excellent

Sergio

Traveled with family
I was very impressed by check in how professional and assertive staff was. I don’t remember girls name but she was awesome gave me complimentary drinks for my birthday.
Stayed 2 nights in Jan 2026

10/10 Excellent

Stephanie

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We had an incredible stay. The resort is stunning. So gorgeous and clean! We travelled with a 6 and 9 year old. Tons to do for them. Lots of daily activities. The pools and waterslides are so much fun. The food is excellent but you are paying resort prices. We will definitely be back.
Stayed 5 nights in Jan 2026

10/10 Excellent

Jie Won

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful location with a gorgeous lobby. Big hotel with a huge pool area and spacious rooms.
Stayed 1 night in Jan 2026

4/10 Poor

Mingyu

Traveled with group
Disliked: Staff & service, room comfort
Service so bad. Not responding to request.
Stayed 1 night in Jan 2026

10/10 Excellent

Seungjae

Stayed 4 nights in Jan 2026

8/10 Good

Nitesh

Liked: Cleanliness, amenities, property conditions & facilities
Staff can improve hospitality instead of just saying no to everything or just act to be supportive while have no real intent of helping customers! I request a room upgrade and which was denied and I saw guest next to my room who got room upgrade!! The resort is beautiful but staff is not so humble and supportive
Stayed 3 nights in Jan 2026

10/10 Excellent

Brandon, Tustin

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Facilities and staff were great. Fun resort with a few included amenities.
Stayed 2 nights in Jan 2026

6/10 Okay

Joshua

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The three-star rating is entirely due to a significant and ongoing issue with housekeeping. The problem was serious, persisted longer than it should have, and materially impacted the stay. What prevented this from being a worse experience was the front desk team. Lauren’s leadership was steady and decisive once she became involved, and the response from her team was thoughtful and effective. Tristin in particular went well beyond the desk. He personally escorted me to a new room, inspected it with me to make sure the issue was fully resolved, and followed up again to ensure we were settled. He was supported throughout by Sebastian, and together they took real ownership of the situation. The contrast between departments was clear. Housekeeping dropped the ball. The front desk, led by Lauren, did everything possible to recover the experience and deserves genuine credit for it.
Stayed 3 nights in Dec 2025

10/10 Excellent

Lance

Stayed 3 nights in Jan 2026

4/10 Poor

dr robert

Traveled with family and small children, Traveled with pets, Traveled with family
Liked: Amenities, property conditions & facilities
Late check in. Expired food in lobby cafe.
Stayed 3 nights in Dec 2025

6/10 Okay

Andrea

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Was expecting a luxury resort, but this was just a run of the mill hotel. Amenities were just ok, lighting in room was very dim. Pools were great, but we only found one hot tub, and there were unattended children everywhere, including the hot tub. Worst of all was the parking situation - it’s not included with the hotel stay, and there aren’t in and out privileges, so there were days when we paid three times for parking - and there’s nowhere else to park. A grab and go breakfast for two (from the on-site cafe) was as much as a sit-down. Prices were outrageous for a mediocre product.
Stayed 3 nights in Dec 2025

10/10 Excellent

JIANFENG

Stayed 1 night in Dec 2025

6/10 Okay

kai kwong

Liked: Cleanliness, amenities, property conditions & facilities
Ok
Stayed 1 night in Dec 2025

8/10 Good

Preeti Badiyani

Stayed 2 nights in Dec 2025

6/10 Okay

Jung Won

Traveled with family
Liked: Cleanliness
Disliked: Amenities
The hotel lacks decent dining options, and our room wasn’t soundproof, which made our stay less comfortable.
Stayed 3 nights in Dec 2025

10/10 Excellent

Tarun

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort. Loved it. Great staff and activities.
Stayed 4 nights in Dec 2025

10/10 Excellent

Monisha

Liked: Cleanliness, property conditions & facilities
The staff was very courteous and prompt. They kept the service standards of Hyatt very high
Stayed 4 nights in Dec 2025

6/10 Okay

Reza

Traveled with family and small children, Traveled with family
The room was not super clean, furniture a little bit worn and dirty, same with the carpets. Parking and resort fee too expansive.
Stayed 4 nights in Dec 2025

6/10 Okay

Gabriela

Traveled with family
Liked: Cleanliness, staff & service, amenities
The room was nice and there was lots to do for the kids. However, we found the prices on everything to be a bit too inflated. They are charging luxury hotel prices. Our service at Carmacho was horrible - waited over an hour for food.
Stayed 3 nights in Dec 2025

10/10 Excellent

Jingyi

Liked: Cleanliness, amenities, property conditions & facilities
very nice place to stay
Stayed 4 nights in Dec 2025

10/10 Excellent

In Kyung

Stayed 2 nights in Dec 2025

10/10 Excellent

Yongni

Stayed 1 night in Sep 2025

4/10 Poor

YONGDONG, IRVINE

Stayed 1 night in Dec 2025