We booked because our power had been out for days. When I booked, the refund policy (full/partial) was clearly stated. Once booked, however, "your booking no longer qualifies for a refund". The place was not suitable for us and we decided to go back home. All night Sunday I attempted to try and cancel the Monday night booking, but constantly got a screen saying "something's wrong on our end." Monday morning, however, I was able to access the cancellation screen with no difficulty ... just that NO refund possible then. The "Suites of Fairport" are in a run down area of the town, complete with a guy in torn jeans and a t shirt loitering in front. All in all, a VERY frustrating experience. Never even got to the room, my wife insisted that we leave.