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The Old Custom House

Property class: 4

Choose dates to view prices

Photo gallery for The Old Custom House

A view from inside a building with a table and chairs, overlooking a harbor with boats and buildings.
A stone building with a sign for St Austell Ale and a menu board for Great Cornish Breakfast.
A window with a view of a marina, including boats and buildings.
An outdoor cafe with metal chairs and tables, hanging flower baskets, and a white building with windows.
A hotel room with a bed, a window with curtains, a view of a pool, and a wall-mounted lamp.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Bar
  • Housekeeping
$100 nightly
The current price is $120 total
Total with taxes and fees
Nov 9 - Nov 10

Explore the area

View in a map
South Quay, Padstow, England, PL28 8BL
  • Place, Padstow Harbour
    ‪2 min walk‬
  • Place, Cornwall National Landscape
    ‪2 min walk‬
  • Place, Prideaux Place
    ‪8 min walk‬
  • Airport, Newquay (NQY-Newquay Cornwall)
    ‪38 min drive‬

Room options

View all photos for Standard Double Room

A hotel room with a bed, a bedside lamp, a chair, and a striped headboard.

Standard Double Room

10.0 out of 10
Exceptional
(4 reviews)
  • 172 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Signature Double Room

A room with a window overlooking a harbor, a cushion on the windowsill, and a curtain partially drawn.

Signature Double Room

8.8 out of 10
Excellent
(16 reviews)
  • Sea view
  • 192 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Signature Twin Room

A neatly made bed with two pillows, a striped headboard, a bedside lamp, and a small wooden cabinet.

Signature Twin Room

8.0 out of 10
Very good
(3 reviews)
  • Sea view
  • 192 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Twin Room

A neatly made bed with white linens and a textured headboard, a bedside lamp, and a small bedside table with a drawer.

Standard Twin Room

  • City view
  • 172 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Apartment

A bedroom with a bed, two bedside tables, a window with curtains, and a view of the sea.

Apartment

  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds and 1 Twin Bed

View all photos for Double Room (Cosy)

A neatly arranged bedroom with a bed, bedside tables with lamps, a wardrobe, and framed pictures on the wall.

Double Room (Cosy)

9.4 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Suite

A bedroom with a large bed, a brown leather sofa, a small bench, and a nightstand with a lamp.

Deluxe Suite

10.0 out of 10
Exceptional
(2 reviews)
  • Sea view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Similar properties

A room with a view of the sea, a table with bottles and glasses, and a striped chair.
Harbour Hotel Padstow
Padstow
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Breakfast available
4.4 out of 5, Excellent, 943 reviews
$156 nightly
The price is $187
Dec 8 - Dec 9
Total with taxes and fees
Harbour Hotel Padstow

About the neighborhood

Padstow

When you stay at The Old Custom House in Padstow, you'll be by the sea, just steps from Padstow Harbour and Padstow Museum. .This inn is 19.5 mi (31.4 km) from Fistral Beach and 0.1 mi (0.2 km) from Cornwall National Landscape.
View more Inns in PadstowOpens in a new window

What's nearby

  • Padstow Harbour - 2 min walk - 0.1 miles
  • Cornwall National Landscape - 2 min walk - 0.1 miles
  • National Lobster Hatchery - 5 min walk - 0.3 miles
  • Prideaux Place - 8 min walk - 0.5 miles
  • St. Enodoc Golf Club - 9 min drive - 1.4 miles

Getting around

  • St Columb Road Station - 17 min drive
  • Newquay (NQY-Newquay Cornwall) - 21 min drive

Restaurants

  • ‪The Seafood Restaurant - ‬1 min walk
  • ‪The Mariners - ‬17 min walk
  • ‪The Old Custom House - ‬1 min drive
  • ‪The Mowhay Restaurant - ‬23 min drive
  • ‪Greens Of Padstow - ‬4 min walk

About this property

The Old Custom House

The Old Custom House offers 22 accommodations with coffee/tea makers and designer toiletries. Flat-screen televisions are featured in guestrooms.

Bathrooms include bathtubs or showers and hair dryers. This Padstow inn provides complimentary wireless Internet access. Housekeeping is provided daily.

Stay in one of 22 guestrooms featuring flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with bathtubs or showers feature designer toiletries and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
Make use of convenient amenities, which include complimentary wireless internet access and a hair salon.
For lunch or dinner, stop by The Old Custom House, a restaurant that specializes in seafood. You can also grab snacks at the coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge.
The front desk is staffed during limited hours.
The Old Custom House - This restaurant specializes in seafood and serves lunch and dinner. Reservations are required. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (GBP 8.80 per night)

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • The Old Custom House

Conveniences

  • Hair salon
  • Limited-hour front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bed sheets provided

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 9:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:30 AM - 9:00 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from October 31 2026 to April 25 2027 (completion date subject to change). The following areas are affected:
  • One of the dining venues
  • Bar/lounge
  • Exterior
  • Front desk
  • Guestrooms
  • Hallway
  • Lobby
The following facilities are closed on Christmas Day:
  • Bar/lounge
  • Dining venue(s)
During renovations, the inn will make every effort to minimize noise and disturbance.

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

  • Nearby parking fee: GBP 8.80 per night (499 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators

Property class

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Old Custom House Inn Padstow
Old Custom House Inn
Old Custom House Padstow
Old Custom House
The Old Custom House Inn
The Old Custom House Padstow
The Old Custom House Inn Padstow

The Old Custom House Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 236 out of 421 reviews
Rating 8 - Good. 122 out of 421 reviews
Rating 6 - Okay. 40 out of 421 reviews
Rating 4 - Poor. 18 out of 421 reviews
Rating 2 - Terrible. 5 out of 421 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very nice stay :)
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room and location. Superb breakfast too and friendly staff.
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice breakfast, attentive staff
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location great welcome and great staff
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room Good facilities Good breakfast Attentive staff
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Location perfect, staff very friendly and efficient, breakfast excellent
Stayed 2 nights in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Great location on the harbour. Definitely on the shabby side, common areas could use some redecoration and carpets, but the room was nice, clean and spacious. Breakfast was fantastic and the staff were very helpful and courteous. Overall a great place to stay for a few days, we would stay again.
Stayed 2 nights in May 2026
Verified review

4/10 Poor

Liked: Staff & service
Croquettes were very good. Breakfast was above average but slow service. Loud music next door late at night which wasn’t great after a long drive.
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay, right on the heart of Padstow, parking is opposite £10 for 24 hours Would stay again, nice place for work, good WiFi as well
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So much character! Clean room, very friendly staff, great bar lucky to catch live music sea shanties no less. Breakfast was excellent and fresh, location exceptional.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Great place to stay for the weekend
Stayed 2 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Quaint heritage building with harbour view rooms - most lovely staff everywhere
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant place to stay in the heart of Padstow
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for a lovely short break
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

Very good - comfortable room and excellent breakfast
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and comfortable room, easy check-in, breakfast was very nice and the restaurant served great food.
Stayed 2 nights in Jun 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely for a night away, all you need in one place, room, food, bar!
Stayed 1 night in Feb 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Staff and facilities were wonderful.
Stayed 1 night in Jan 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with a welcoming atmosphere in a fabulous location. The staff are exemplary 10/10+
Stayed 2 nights in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to be based to explore padstow from and the breakfast was very good
Stayed 1 night in Aug 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in the perfect spot, right in the harbour. The room was massive and well equipped with a lovely view. The building is obviously extremely old which has its limitations on decor etc but we had an amazing time there. Would recommend.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was lovely with great views of the harbour. Great breakfast and friendly staff.
Stayed 3 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Old style unique hotel, spacious rooms with a great view. Nice breakfast included. Very friendly staff.
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Staff and room very good
Stayed 2 nights in Aug 2025
Verified review

6/10 Okay

Disliked: Property conditions & facilities
Good location but hotel is a bit tired
Stayed 2 nights in Sep 2025