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The Old Custom House

Property class: 4

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Photo gallery for The Old Custom House

A room with a window overlooking a harbor, a cushion on the windowsill, and a curtain partially drawn.
A view from inside a building with a table and chairs, overlooking a harbor with boats and buildings.
An outdoor cafe with metal chairs and tables, hanging flower baskets, and a white building with windows.
A hotel room with a bed, a window with curtains, a view of a pool, and a wall-mounted lamp.
A stone building with a sign for St Austell Ale and a menu board for Great Cornish Breakfast.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Bar
  • Housekeeping
The current price is $193
$161 nightly
$193 total
Total with taxes and fees
Oct 12 - Oct 13

Explore the area

View in a map
South Quay, Padstow, England, PL28 8BL
  • Place, Padstow Harbour
    ‪2 min walk‬
  • Place, Cornwall National Landscape
    ‪2 min walk‬
  • Place, Prideaux Place
    ‪8 min walk‬
  • Airport, Newquay (NQY-Newquay Cornwall)
    ‪38 min drive‬

Room options

View all photos for Standard Double Room

A hotel room with a bed, a bedside lamp, a chair, and a striped headboard.

Standard Double Room

10.0 out of 10
Exceptional
(4 reviews)
  • 172 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Signature Double Room

A room with a window overlooking a harbor, a cushion on the windowsill, and a curtain partially drawn.

Signature Double Room

8.8 out of 10
Excellent
(16 reviews)
  • Sea view
  • 192 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Signature Twin Room

A neatly made bed with two pillows, a striped headboard, a bedside lamp, and a small wooden cabinet.

Signature Twin Room

8.0 out of 10
Very good
(3 reviews)
  • Sea view
  • 192 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Twin Room

A neatly made bed with white linens and a textured headboard, a bedside lamp, and a small bedside table with a drawer.

Standard Twin Room

  • City view
  • 172 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

Apartment

  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds and 1 Twin Bed

View all photos for Double Room (Cosy)

A neatly arranged bedroom with a bed, bedside tables with lamps, a wardrobe, and framed pictures on the wall.

Double Room (Cosy)

9.4 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Suite

A bedroom with a large bed, a brown leather sofa, a small bench, and a nightstand with a lamp.

Deluxe Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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The price is $228
Oct 18 - Oct 19
Total with taxes and fees
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About the neighborhood

Padstow

When you stay at The Old Custom House in Padstow, you'll be by the sea, just steps from Padstow Harbour and Padstow Museum. .This inn is 19.5 mi (31.4 km) from Fistral Beach and 0.1 mi (0.2 km) from Cornwall National Landscape.
View more Inns in PadstowOpens in a new window

What's nearby

  • Padstow Harbour - 2 min walk - 0.1 miles
  • Padstow Museum - 2 min walk - 0.1 miles
  • Cornwall National Landscape - 2 min walk - 0.1 miles
  • Prideaux Place - 8 min walk - 0.5 miles
  • St. Enodoc Golf Club - 9 min drive - 1.4 miles

Getting around

  • St Columb Road Station - 17 min drive
  • Newquay (NQY-Newquay Cornwall) - 21 min drive

Restaurants

  • ‪The Seafood Restaurant - ‬1 min walk
  • ‪The Old Custom House - ‬1 min drive
  • ‪The Mariners - ‬17 min walk
  • ‪Stein's Fish & Chips - ‬3 min walk
  • ‪The Mowhay Restaurant - ‬23 min drive

About this property

The Old Custom House

The Old Custom House offers 22 accommodations with coffee/tea makers and designer toiletries. Flat-screen televisions are featured in guestrooms.

Bathrooms include bathtubs or showers and hair dryers. This Padstow inn provides complimentary wireless Internet access. Housekeeping is provided daily.

Stay in one of 22 guestrooms featuring flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with bathtubs or showers feature designer toiletries and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
Make use of convenient amenities, which include complimentary wireless internet access and a hair salon.
For lunch or dinner, stop by The Old Custom House, a restaurant that specializes in seafood. You can also grab snacks at the coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge.
The front desk is staffed during limited hours.
The Old Custom House - This restaurant specializes in seafood and serves lunch and dinner. Reservations are required. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (GBP 8.80 per night)

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • The Old Custom House

Conveniences

  • Hair salon
  • Limited-hour front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 9:00 PM

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:30 AM - 9:00 PM

Front desk staffed during limited hours

Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from October 31 2026 to April 25 2027 (completion date subject to change). The following areas are affected:
  • One of the dining venues
  • Bar/lounge
  • Exterior
  • Front desk
  • Guestrooms
  • Hallway
  • Lobby
The following facilities are closed on Christmas Day:
  • Bar/lounge
  • Dining venue(s)
During renovations, the inn will make every effort to minimize noise and disturbance.

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Property payment types

American ExpressMastercardVisa

Important information

Optional extras

  • Nearby parking fee: GBP 8.80 per night (499 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators

Property class

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Old Custom House Inn Padstow

Old Custom House Inn

Old Custom House Padstow

Old Custom House

The Old Custom House Inn

The Old Custom House Padstow

The Old Custom House Inn Padstow

The Old Custom House Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 232 out of 414 reviews
Rating 8 - Good. 120 out of 414 reviews
Rating 6 - Okay. 39 out of 414 reviews
Rating 4 - Poor. 18 out of 414 reviews
Rating 2 - Terrible. 5 out of 414 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Frances

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice breakfast, attentive staff
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location great welcome and great staff
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room Good facilities Good breakfast Attentive staff
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities
Great location on the harbour. Definitely on the shabby side, common areas could use some redecoration and carpets, but the room was nice, clean and spacious. Breakfast was fantastic and the staff were very helpful and courteous. Overall a great place to stay for a few days, we would stay again.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

GARY NIGEL

Liked: Cleanliness, staff & service, property conditions & facilities
Location perfect, staff very friendly and efficient, breakfast excellent
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So much character! Clean room, very friendly staff, great bar lucky to catch live music sea shanties no less. Breakfast was excellent and fresh, location exceptional.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Stewart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay, right on the heart of Padstow, parking is opposite £10 for 24 hours Would stay again, nice place for work, good WiFi as well
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Jan

Liked: Cleanliness, amenities, property conditions & facilities
Quaint heritage building with harbour view rooms - most lovely staff everywhere
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in the perfect spot, right in the harbour. The room was massive and well equipped with a lovely view. The building is obviously extremely old which has its limitations on decor etc but we had an amazing time there. Would recommend.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant place to stay in the heart of Padstow
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Alexandra

Great place to stay for the weekend
Stayed 2 nights in Feb 2025
Verified review

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

Very good - comfortable room and excellent breakfast
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with a welcoming atmosphere in a fabulous location. The staff are exemplary 10/10+
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Mr

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for a lovely short break
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and comfortable room, easy check-in, breakfast was very nice and the restaurant served great food.
Stayed 2 nights in Jun 2024
Verified review

10/10 Excellent

Bruce

Liked: Cleanliness, amenities, property conditions & facilities
Old style unique hotel, spacious rooms with a great view. Nice breakfast included. Very friendly staff.
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Kerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely for a night away, all you need in one place, room, food, bar!
Stayed 1 night in Feb 2025
Verified review

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Staff and facilities were wonderful.
Stayed 1 night in Jan 2023
Verified review

8/10 Good

Andrew

Liked: Cleanliness, property conditions & facilities
Staff and room very good
Stayed 2 nights in Aug 2025
Verified review

8/10 Good

Lyndsey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to be based to explore padstow from and the breakfast was very good
Stayed 1 night in Aug 2023
Verified review

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was lovely with great views of the harbour. Great breakfast and friendly staff.
Stayed 3 nights in Nov 2024
Verified review

6/10 Okay

Jennifer

Disliked: Property conditions & facilities
Good location but hotel is a bit tired
Stayed 2 nights in Sep 2025
Verified review

8/10 Good

Lars-Goran

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Very good location and good breakfast. This place is highly overpriced, the rooms and other spaces need to be renovated. Avoid rooms situated close to neighbouring pub during weekends. Noicy. My first room ( 20) were in a really bad shape but I could change with good help from the staff.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Albert

Liked: Amenities
Great room overlooking the harbour. The breakfast was freshly cooked and delicious. All staff were friendly and helpful.
Stayed 4 nights in Dec 2025
Verified review

4/10 Poor

Paul

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Great location Great staff friendly & helpful Breakfast great The room let are stay down For what we paid the room needs a revamp paint above tv looks awful damp coming through paint all lifting , ceiling light missing glass cover needs replacing, tv old remote not very responsive to use , bathroom bit tired plug for bath not attached handles on the bath are terrible all loose ,
Stayed 1 night in May 2026