We couldn’t get our TV to work when we arrived to our room. After many tries, we called the front desk. The front desk woman came to our room and tried to figure it out to no avail. She said she was going to send her manager to the room, he came into our room and complained about his “stupid staff,” hit something on a remote, tossed it at me, then left the room, now complains about “his staff are idiots.” The front desk lady may not have figured out the television, but she was kind and friendly. I feel bad that she has to work for that ogre of a man.