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Hotel Nikko Osaka

4.0 star property

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Photo gallery for Hotel Nikko Osaka

Lobby
Exterior detail
Lobby
In-room safe, blackout drapes, iron/ironing board, free WiFi
In-room safe, blackout drapes, iron/ironing board, free WiFi

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Parking available
  • Business services
The current price is $90
$82 nightly
$90 total
May 18 - May 19

Explore the area

View in a map
1-3-3 Nishi-shinsaibashi, Chuo-ku, Osaka, Osaka-fu, 542-0086
  • Place, Shinsaibashi-suji Shopping Street
    ‪1 min walk‬
  • Place, Dotonbori
    ‪7 min walk‬
  • Place, Dotonbori Glico Sign
    ‪8 min walk‬
  • Airport, Osaka (KIX-Kansai Intl.)
    ‪64 min drive‬

Room options

View all photos for Standard Triple Room(Non-smoking)

In-room safe, blackout drapes, iron/ironing board, free WiFi

Standard Triple Room(Non-smoking)

  • Sleeps 3
  • Free WiFi

View all photos for Superior Double Room(Non-smoking)

In-room safe, blackout drapes, iron/ironing board, free WiFi

Superior Double Room(Non-smoking)

  • Sleeps 2
  • Free WiFi

View all photos for Superior Semi Double Room(Non-smoking)

In-room safe, blackout drapes, iron/ironing board, free WiFi

Superior Semi Double Room(Non-smoking)

7.0 out of 10
Good
(2 reviews)
  • Sleeps 2
  • Free WiFi

View all photos for Standard Double Room(Non-smoking)

In-room safe, blackout drapes, iron/ironing board, free WiFi

Standard Double Room(Non-smoking)

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • Free WiFi

View all photos for Standard Twin Room(Non-smoking)

In-room safe, blackout drapes, iron/ironing board, free WiFi

Standard Twin Room(Non-smoking)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 3
  • Free WiFi

View all photos for Superior Twin Room(Non-smoking)

In-room safe, blackout drapes, iron/ironing board, free WiFi

Superior Twin Room(Non-smoking)

  • Sleeps 2
  • Free WiFi

View all photos for Standard Single Room, Non Smoking

In-room safe, blackout drapes, iron/ironing board, free WiFi

Standard Single Room, Non Smoking

8.8 out of 10
Excellent
(42 reviews)
  • City view
  • 183 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Standard Double Room, Non Smoking

Standard Double Room, Non Smoking | In-room safe, blackout drapes, iron/ironing board, free WiFi

Standard Double Room, Non Smoking

8.8 out of 10
Excellent
(15 reviews)
  • City view
  • 215 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Twin Room, Non Smoking

In-room safe, blackout drapes, iron/ironing board, free WiFi

Standard Twin Room, Non Smoking

9.0 out of 10
Wonderful
(87 reviews)
  • City view
  • 258 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Twin Beds
  • Free WiFi

View all photos for Superior Economy Double Room, Non-Smoking

Superior Economy Double Room, Non-Smoking | In-room safe, blackout drapes, iron/ironing board, free WiFi

Superior Economy Double Room, Non-Smoking

9.0 out of 10
Wonderful
(49 reviews)
  • City view
  • 183 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Large Twin Bed
  • Free WiFi

View all photos for Superior Double Room, Non Smoking

In-room safe, blackout drapes, iron/ironing board, free WiFi

Superior Double Room, Non Smoking

8.8 out of 10
Excellent
(22 reviews)
  • City view
  • 215 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Superior Twin Room, Non Smoking

In-room safe, blackout drapes, iron/ironing board, free WiFi

Superior Twin Room, Non Smoking

8.8 out of 10
Excellent
(70 reviews)
  • City view
  • 258 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

View all photos for Standard Small Double, Non-Smoking

In-room safe, blackout drapes, iron/ironing board, free WiFi

Standard Small Double, Non-Smoking

9.0 out of 10
Wonderful
(50 reviews)
  • City view
  • 183 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Large Twin Bed
  • Free WiFi

View all photos for Nikko Premium Twin, Non Smoking

In-room safe, blackout drapes, iron/ironing board, free WiFi

Nikko Premium Twin, Non Smoking

9.4 out of 10
Exceptional
(20 reviews)
  • City view
  • 452 sq ft
  • Sleeps 5
  • 2 Double Beds
  • Free WiFi

View all photos for Nikko Premium Double Room, Non Smoking

In-room safe, blackout drapes, iron/ironing board, free WiFi

Nikko Premium Double Room, Non Smoking

9.6 out of 10
Exceptional
(10 reviews)
  • City view
  • 452 sq ft
  • Sleeps 5
  • 1 King Bed
  • Free WiFi

View all photos for Nikko Executive Suite, Non-Smoking

In-room safe, blackout drapes, iron/ironing board, free WiFi

Nikko Executive Suite, Non-Smoking

  • City view
  • 807 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds
  • Free WiFi

View all photos for Nikko Junior Suite, Non-Smoking

In-room safe, blackout drapes, iron/ironing board, free WiFi

Nikko Junior Suite, Non-Smoking

7.0 out of 10
Good
(2 reviews)
  • City view
  • 678 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds
  • Free WiFi

View all photos for Nikko Premium Twin Room(Non-smoking)

In-room safe, blackout drapes, iron/ironing board, free WiFi

Nikko Premium Twin Room(Non-smoking)

  • Sleeps 3
  • Free WiFi

View all photos for Standard Single Room(Non-smoking)

In-room safe, blackout drapes, iron/ironing board, free WiFi

Standard Single Room(Non-smoking)

  • Sleeps 1
  • Free WiFi

View all photos for Nikko Premium Twin, Non Smoking(Nikko Lounge Access)

In-room safe, blackout drapes, iron/ironing board, free WiFi

Nikko Premium Twin, Non Smoking(Nikko Lounge Access)

9.4 out of 10
Exceptional
(3 reviews)
  • 452 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds
  • Free WiFi

View all photos for Nikko Premium Double Room, Non Smoking(Nikko Lounge Access)

In-room safe, blackout drapes, iron/ironing board, free WiFi

Nikko Premium Double Room, Non Smoking(Nikko Lounge Access)

  • 452 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed
  • Free WiFi

View all photos for Nikko Junior Suite, Non-Smoking(Nikko Lounge Access)

In-room safe, blackout drapes, iron/ironing board, free WiFi

Nikko Junior Suite, Non-Smoking(Nikko Lounge Access)

  • 678 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds
  • Free WiFi

View all photos for Nikko Executive Suite, Non-Smoking(Nikko Lounge Access)

In-room safe, blackout drapes, iron/ironing board, free WiFi

Nikko Executive Suite, Non-Smoking(Nikko Lounge Access)

  • 807 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds
  • Free WiFi

View all photos for Superior Single Room (Non-smoking)

In-room safe, blackout drapes, iron/ironing board, free WiFi

Superior Single Room (Non-smoking)

  • Sleeps 2
  • Free WiFi

View all photos for Nikko Junior Suite(Non-smoking)

In-room safe, blackout drapes, iron/ironing board, free WiFi

Nikko Junior Suite(Non-smoking)

  • Sleeps 3
  • Free WiFi

View all photos for Nikko Executive Suite(Non-smoking)

In-room safe, blackout drapes, iron/ironing board, free WiFi

Nikko Executive Suite(Non-smoking)

  • Sleeps 3
  • Free WiFi

View all photos for Standard Semi Double Room(Non-smoking)

In-room safe, blackout drapes, iron/ironing board, free WiFi

Standard Semi Double Room(Non-smoking)

  • Sleeps 2
  • Free WiFi

View all photos for Superior Twin Room(smoking)

In-room safe, blackout drapes, iron/ironing board, free WiFi

Superior Twin Room(smoking)

  • Sleeps 2
  • Free WiFi

View all photos for Superior Double Room(smoking)

In-room safe, blackout drapes, iron/ironing board, free WiFi

Superior Double Room(smoking)

  • Sleeps 2
  • Free WiFi

View all photos for Nikko Premium Double Room Non Smoking

In-room safe, blackout drapes, iron/ironing board, free WiFi

Nikko Premium Double Room Non Smoking

  • Sleeps 3
  • Free WiFi

View all photos for Superior Semi Double Room(smoking)

In-room safe, blackout drapes, iron/ironing board, free WiFi

Superior Semi Double Room(smoking)

  • Sleeps 2
  • Free WiFi

View all photos for Nikko Premium Twin Room(Non-smoking) (Nikko Lounge Access)

In-room safe, blackout drapes, iron/ironing board, free WiFi

Nikko Premium Twin Room(Non-smoking) (Nikko Lounge Access)

  • Sleeps 3
  • Free WiFi

View all photos for Nikko Premium Double Room, Non Smoking(Nikko Lounge Access)

In-room safe, blackout drapes, iron/ironing board, free WiFi

Nikko Premium Double Room, Non Smoking(Nikko Lounge Access)

  • Sleeps 3
  • Free WiFi

View all photos for Nikko Junior Suite, Non-Smoking(Nikko Lounge Access)

In-room safe, blackout drapes, iron/ironing board, free WiFi

Nikko Junior Suite, Non-Smoking(Nikko Lounge Access)

  • Sleeps 3
  • Free WiFi

View all photos for Nikko Executive Suite, Non-Smoking(Nikko Lounge Access)

In-room safe, blackout drapes, iron/ironing board, free WiFi

Nikko Executive Suite, Non-Smoking(Nikko Lounge Access)

  • Sleeps 3
  • Free WiFi

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About the neighborhood

Osaka

With a stay at Hotel Nikko Osaka, you'll be centrally located in Osaka, a short 8-minute walk from Dotonbori Glico Sign and 11 minutes by foot from Hozenji-Yokocho Alley. .This hotel is 1 mi (1.6 km) from Namba Grand Kagetsu Theater and 2.8 mi (4.5 km) from Abeno Harukas.

What's nearby

  • Amerikamura - 1 min walk - 0.1 miles
  • Shinsaibashi-suji Shopping Street - 1 min walk - 0.1 miles
  • Dotonbori - 7 min walk - 0.4 miles
  • Dotonbori Glico Sign - 8 min walk - 0.4 miles
  • Namba Grand Kagetsu Theater - 15 min walk - 0.8 miles

Getting around

  • Shinsaibashi Station - 2 min walk
  • Osaka-Namba Station - 10 min walk
  • Kansai Intl. Airport (KIX) - 46 min drive

Restaurants

  • ‪ホテル日航大阪 ロビーラウンジ Hotel Nikko Osaka Lobby Lounge - ‬1 min walk
  • ‪きんのぶた PREMIUM 心斎橋 - ‬1 min walk
  • ‪大衆食堂スタンド そのだ - ‬1 min walk
  • ‪TANK酒場 - ‬1 min walk
  • ‪NATSLIVE CAFE - ‬1 min walk

About this property

Hotel Nikko Osaka

Hotel Nikko Osaka offers 605 air-conditioned accommodations with safes and complimentary bottled water. This Osaka hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 25+ Mbps. Bathrooms include slippers, complimentary toiletries, and hair dryers. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.
Make yourself at home in one of the 605 air-conditioned rooms featuring refrigerators. Complimentary wired and wireless internet access is available. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and complimentary bottled water.
Pamper yourself with onsite massages or make use of the other amenities, which include complimentary wireless internet access and concierge services. Additional features at this hotel include a hair salon, shopping on site, and wedding services.
Grab a bite at Serena, one of the hotel's 5 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the 2 coffee shops/cafes. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning.
Serena - This restaurant serves breakfast, lunch, and dinner.
Les Celebrites - This fine-dining restaurant specializes in French cuisine and serves lunch and dinner. Open select days.
Benkay - This restaurant specializes in Japanese cuisine and serves lunch and dinner. Open select days.
Icho - This restaurant serves lunch and dinner. Open select days.
Toh-Lee - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open select days.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (JPY 2,000 per night; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available for a fee: JPY 4,500 for adults and JPY 2,200 for children
  • 2 coffee shops/cafes
  • 5 restaurants
  • A bar/lounge

Restaurants on site

  • Benkay
  • Icho
  • Les Celebrites
  • Serena
  • Toh-Lee

Things to do

  • Designer stores
  • Shopping

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Hair salon
  • Luggage storage
  • Shared microwave

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space

Spa

  • In-room massages

Accessibility

  • Elevator

More

  • 1 building
  • 32 floors
  • Ballroom
  • Banquet hall
  • Built in 1982
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Toilet paper
  • Towels provided

Entertainment

  • HDTV with cable/satellite channels

Food and drink

  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property's breakfast is served 6:45-10:00 AM

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 4500 for adults and JPY 2200 for children
  • Self parking fee: JPY 2000 per night (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property's breakfast is served from 6:45-10 AM daily.
Parcel deliveries for guests will be accepted and stored up to 3 days prior to check-in. Any deliveries received more than 3 days prior to check-in will incur a per day fee. The property cannot be held responsible for lost or damaged goods.
This property provides central air conditioning from spring to summer and central heating in the winter. In-room climate control is available only in the following room types: Nikko Premium Double Room, Non Smoking; Nikko Premium Double with Stacking Bed Non-Smoking (Triple use); Nikko Premium Twin with Stacking Bed Non-Smoking (Triple use); Nikko Premium Twin, Non Smoking; Nikko Executive Suite, Non-Smoking; Nikko Executive Suite with Stacking bed, Non-Smoking (Triple use); Nikko Junior Suite, Non-Smoking; and Nikko Junior Suite with Stacking Bed, Non-Smoking (Triple use).

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Property is also known as

Hotel Nikko Osaka
Nikko Osaka
Osaka Hotel Nikko
Hotel Nikko Osaka Hotel
Hotel Nikko Osaka Osaka
Hotel Nikko Osaka Hotel Osaka

Hotel Nikko Osaka Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 2587 out of 3642 reviews
Rating 8 - Good. 751 out of 3642 reviews
Rating 6 - Okay. 181 out of 3642 reviews
Rating 4 - Poor. 54 out of 3642 reviews
Rating 2 - Terrible. 69 out of 3642 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

6/10 Okay

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a beautiful property in a great location. Staff are very nice. I have a couple complaints, which is why I tagged it as low as I did. 1. They provide two small bottles of water. To get more I had to call room service and pay for them. I’ve stayed at many hotels in Japan for a third the price that provide as much water as you need. 2. Same thing with coffee. They provide the minimum amount. 3. The restaurants are horrendously expensive. The sushi place had really good reviews but a very limited menu. It was just OK. Nothing special. 4. Oh yes, and at check-in. Which begins promptly at three. There’s a big line up. Don’t try to check in early at Hotel Nikko…At least not if you’re just a typical guest. Perhaps they have a special service for VIPs I don’t know. Overall, it feels like a place where the accountants are in charge. I won’t hurry back. They’re stingy. And the staff, friendly as they are don’t seem particularly well treated. I think upper management could do a better job. You’re in the hospitality, business folks, act like it.
Stayed 4 nights in Mar 2026

10/10 Excellent

ma luz

Traveled with group
Liked: Cleanliness, staff & service, amenities
The hotel is well maintained, clean hallways, spotless room, beds are comfortable, the room is spacious enough for two people, staff are kind,but they just need to smile.
Stayed 4 nights in Jan 2026

10/10 Excellent

Cecilia

Traveled with group
Liked: Cleanliness, staff & service, amenities
The room is very clean and the food is excellent! The staffs have great customer service.
Stayed 4 nights in Jan 2026

10/10 Excellent

Heon Ho

Stayed 3 nights in Jan 2026

10/10 Excellent

Welly

Stayed 4 nights in Jan 2026

8/10 Good

Sun joo

Stayed 3 nights in Jan 2026

10/10 Excellent

Xinxie

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great location and friendly staffs
Stayed 3 nights in Jan 2026

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location - great staff - great ambiance
Stayed 7 nights in Jan 2026

10/10 Excellent

Erdal

Stayed 4 nights in Jan 2026

10/10 Excellent

Wan Yu Winnie

Stayed 4 nights in Jan 2026

10/10 Excellent

Jungyun

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room condition is great and clean, very satisfied. I will choose same hotel if I would come to Osaka again.
Stayed 1 night in Jan 2026

10/10 Excellent

Anna Quynh Le

Stayed 3 nights in Jan 2026

8/10 Good

John

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless. Staff were very helpful. Glad we stayed there. Definitely going back
Stayed 6 nights in Jan 2026

8/10 Good

Justin

Traveled with family
Liked: Cleanliness, staff & service, amenities
Nice place. Great service however the windows are not operable and the air is dry. Would be nice to have more control over the a/c unit in the room (it only allowed heat this time of year - no cool air flow - January). I would have been much more comfortable if I could have the choice to crack a window from time to time or turn the air cool periodically. Great location.
Stayed 7 nights in Jan 2026

10/10 Excellent

Mary Anne, Cathedral

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and dhops nearby
Stayed 4 nights in Jan 2026

10/10 Excellent

Arthur

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff, amazing location right above a metro train station and close to all main Osaka attractions, convenient, comfortable rooms, great breakfast and lounge. Would definitely stay there again.
Stayed 7 nights in Jan 2026

10/10 Excellent

Caroline

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff were amazing and very helpful. If they couldn't answer my question right away, they would spend time to find the answer and get back to me. The rooms were very clean as well.
Stayed 8 nights in Jan 2026

6/10 Okay

Kim Vernes

Liked: Cleanliness, staff & service, amenities
Everything was great except for the room, it’s incredibly warm and the AC doesn’t do much except make noise. We asked to borrow fan but that is only good for circulating the air, other than that everything is good
Stayed 5 nights in Jan 2026

10/10 Excellent

SACHIYO

Stayed 1 night in Jan 2026

10/10 Excellent

Paul

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a convenient location next to a mall and a train station. The staff are friendly and the rooms are nice. I would definitely recommend staying here.
Stayed 2 nights in Jan 2026

10/10 Excellent

Sylvia

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a great experience staying at this hotel. Check-in was easy and we were reminded of the local taxes we would pay. The hotel was clean, staff were always courteous, our room well kept. We also loved the hotel’s proximity to transportation and other attractions Osaka is known for.
Stayed 5 nights in Jan 2026

10/10 Excellent

Bing

Stayed 4 nights in Jan 2026

10/10 Excellent

long

Liked: Cleanliness, property conditions & facilities
clean rooms and great location
Stayed 3 nights in Jan 2026

10/10 Excellent

Chaebin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
음식점. 쇼핑. 지하철과 가까운 곳이라 이동하기 편했고 호텔 조식도 넘 맛있었어요👍 다음에 오사카 오면 또 이용하고 싶어요.
Stayed 4 nights in Jan 2026

6/10 Okay

Soon Tiang

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Arrived and checked in for 3 but room provided only amenities for 2. Tried to call housekeeping with no answer for over 30 mins. Tried calling front desk, some one spoke in Japanese, I replied in English and the call was hung up. Thought some one who speaks English would call back but no one called back till the next day when we needed to request from the lady cleaning the room as she walk past our room.
Stayed 3 nights in Jan 2026