10/10 Excellent
Michele
Traveled with group
Sep 21, 2025
I recently stayed at Candeo Hotels Osaka The Tower, and overall it was a very positive experience.
The building is new, rooms are spacious, and amenities are modern. Breakfast was good and well organized, though for a 5-star property I expected a wider selection. The spa was the highlight — breathtaking views of Osaka by day, sunset, and night made it unforgettable.
That said, two things were disappointing. Housekeeping is unusual: you choose between very light service (trash/towels only) or full cleaning. The lighter option doesn’t include basics like washing used cups or wiping stained surfaces, which felt insufficient for a 5-star hotel.
Second, luggage storage after checkout was frustrating. I had asked in advance to leave my suitcase for 24 hours after check-out as I was traveling to Koyasan. The duty manager refused categorically, even though I could see other suitcases in storage late in the evening. When I inquired, he repeated the rule without showing any sympathy or understanding.
Overall, this is a beautiful, modern hotel with a fantastic spa, but the limited housekeeping and inflexible policy left a negative impression. With more guest-focused service, it could easily deliver a true 5-star experience.
Michele
Stayed 4 nights in Sep 2025
































