2/10 Terrible
Fabiola
Business traveler
Sep 21, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked my stay at Stayable Kissimmee West from August 14 to September 11 for a double bed. Not long after checking in, I noticed my bed was unusually damp. To resolve this issue I slept in the bed farther from the air conditioner.
On September 6, I spoke with a front desk staff member, Fernando, about getting a new room with a kitchen for my next stay. He told me I should hurry and book right away because rooms were running out. I explained that my air conditioner wasn’t working properly, and he said he would send someone up—but no one ever came. Instead, he discouraged me from booking through Expedia, claiming it would be more expensive, and pushed me toward another site that required a $500 deposit. He even gave me a tour of a kitchen room. After researching, I declined his offer and decided to extend my stay through Expedia instead (September 12–October 9). I told him I could not commit to six months since I was planning to buy a home soon and did not want a credit check. He then told me to note in my Expedia booking that I wanted room 244 and to follow up with his manager.
The following week, I spoke with his manager. She told me I could not book the way Fernando suggested. I also reminded her about the AC issue. She promised to bring a dehumidifier and have someone fix it. Despite multiple service requests, both directly and through Expedia, nothing was ever done. The bedding had MOLD!
Fabiola
Stayed 28 nights in Aug 2025