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Courtyard by Marriott across Universal Orlando

3.0 star property

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Terrace/patio
Outdoor pool, open 9 AM to 11 PM, pool umbrellas, sun loungers
Breakfast, lunch and dinner served
Lobby
Outdoor pool, open 9 AM to 11 PM, pool umbrellas, sun loungers

Reviews

7.0 out of 10
Good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym
  • Breakfast available

Explore the area

View in a map
5916 Caravan Ct, Orlando, FL, 32819

Room options

Suite, 1 Bedroom, City View

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom, City View

  • Sleeps 6
  • 2 Double Beds

Room, 2 Queen Beds, City View

  • Sleeps 4
  • 2 Queen Beds

Suite, 2 Bedrooms

  • Sleeps 8
  • 2 Double Beds

Junior Suite, 1 King Bed with Sofa bed, City View

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom, City View

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite, 1 King Bed with Sofa bed, City View

  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

Room, 2 Queen Beds, City View

  • Sleeps 4
  • 2 Queen Beds

Suite, 1 Bedroom, City View

  • Sleeps 4
  • 2 Double Beds

Suite, 2 Bedrooms

  • Sleeps 10
  • 2 Double Beds

Suite, 2 Bedrooms

  • Sleeps 10
  • 2 Double Beds

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About the neighborhood

Getting around

  • Orlando Station - 18 min drive
  • Sand Lake Road Station - 26 min drive
  • Orlando Intl. Airport (MCO) - 27 min drive

About this property

Courtyard by Marriott across Universal Orlando

Family-friendly hotel with a 24-hour fitness center and theme park shuttle service
Holiday Inn & Suites Across From Universal Orlando by IHG offers 390 accommodations with video-game consoles and safes. A pillow menu is available. 55-inch LCD televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Orlando hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and change of bedsheets can be requested.

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness center.
Stay in one of 390 guestrooms featuring LCD televisions. Cable programming and video-game consoles are provided for your entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Take advantage of recreation opportunities including an outdoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and an arcade/game room. Spending a day of fun is easy with the complimentary theme park shuttle.
Enjoy a satisfying meal at TGI Fridays serving guests of Holiday Inn & Suites Across From Universal Orlando by IHG. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include complimentary wired internet access, express check-in, and express check-out. Planning an event in Orlando? This hotel has 12754 square feet (1185 square meters) of space consisting of a conference center and 8 meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
TGI Fridays - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Area shuttle (surcharge)
  • Free theme park shuttle
  • Self parking on site (USD 30 per night; includes in/out privileges)
  • RV/bus/truck parking (surcharge) on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:30 AM for a fee: USD 25 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bistro/Bar

Things to do

  • 24-hour gym
  • Arcade/game room
  • Children's pool
  • Outdoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's pool
  • Free theme park shuttle
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli
  • Travel crib

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 8 meeting rooms
  • Conference center (12,754 square feet of space)

Outdoors

  • Firepit
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 9 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (40 inch wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant

More

  • 10 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Renovated entire property - January 2026
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch LCD TV with cable channels
  • Video game console

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 4:00 PM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from October 31 2025 to December 31 2025 (completion date subject to change). The following areas are affected:
  • Elevator
  • Hallway
  • Lobby
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per pet, per stay
Service animals are welcome, and are exempt from fees
2 total (up to 65 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
3 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 17.95 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 25 per person
  • Self parking fee: USD 28.50 per night (in/out privileges)
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 9 AM to 11 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Orlando Universal
Holiday Inn Orlando Universal Hotel
Hotel Holiday Inn Orlando Universal
Holiday Inn Across Universal Orlando Hotel
Holiday Inn Across Universal Hotel
Holiday Inn Across Universal Orlando
Holiday Inn Across Universal
Holiday Inn Suites Across From Universal Orlando
Holiday Inn Suites Across From Universal Orlando an IHG Hotel
Holiday Inn & Suites Across From Universal Orlando by IHG Hotel

Holiday Inn & Suites Across From Universal Orlando by IHG Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 624 out of 1822 reviews
Rating 8 - Good. 338 out of 1822 reviews
Rating 6 - Okay. 325 out of 1822 reviews
Rating 4 - Poor. 221 out of 1822 reviews
Rating 2 - Terrible. 314 out of 1822 reviews

7.0/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

Reviews

6/10 Okay

Michael

Liked: Staff & service
Disliked: Property conditions & facilities
It was a lot of construction in the hotel. It also smell like a off of the highway motel. Room was old but it was clean tho.
Stayed 2 nights in Oct 2025

8/10 Good

Dana

Liked: Cleanliness, staff & service
Good location close to Universal
Stayed 1 night in Oct 2025

2/10 Terrible

Kevin Lonergan

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t come here! Wait until it is a Marriott property.
Stayed 1 night in Oct 2025

8/10 Good

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were nice, the place was under construction which always means it’s going to be noisy. My biggest complaint was no vending machines even though the signage was all over. I walked the dumb halls looking for it.
Stayed 1 night in Oct 2025

8/10 Good

Jordan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay. Very convenient to Universal. Easy walk to and from the parks. Only negative is the size of the beds.
Stayed 3 nights in Oct 2025

2/10 Terrible

Meghan

Disliked: Cleanliness
Room was cantampinated with
Stayed 1 night in Oct 2025

6/10 Okay

Anamary

Traveled with family
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities

Won't stay here again

Check-in was ok. She didn't tell us about parking. The 2nd day I asked about parking & the gentleman was nice & gave me the information. I didn't like that parking is not included in the total. It was $30+tax additional a night on site. The 1st night around 11:05pm, I called to let them know the TV wasn't working, they told me they'd send someone. I called back around 11:25pm to ask if they were still coming by to fix the TV & the guy said he would message the engineer again. At 11:58pm, I called again and a different person (shift change) told me that the engineers leave at 11:30pm and won't be back until morning. Finally, the next day we had a nice guy come help us with the TV to get it working. The bed (king size) pillows and A/C were amazing! It was weird that the door to the room had about a 1/2 inch gap from the floor. You could see the light from the hallway coming through and see the shadow of people walking by, and hear the voice of people in the hallway much louder. Checkout day from 8:30am-11:45am every 5-10 mins a door slams loud. Found out it was the cleaning lady down the hallway cleaning rooms/letting door slam. NO sleeping in on weekends. Last day, we needed a cart, front desk guy only pointed to where they "should" be. We went to breakfast & noticed a cart in the parking lot. We told the front desk where it was, all he did was motion with shoulder, like "OH", a few hours later the cart is still outside. NOT good customer service from that guy.
Stayed 2 nights in Oct 2025

10/10 Excellent

Julie

Stayed 3 nights in Oct 2025

6/10 Okay

Dora

Traveled with family
Liked: Staff & service
Disliked: Amenities
One of the showers on my suit was not working and there were ants on the sofa bed, no iron in the room. The only thing I liked was the location
Stayed 1 night in Oct 2025

10/10 Excellent

Jeannette

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Oct 2025

6/10 Okay

Laressa

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
There was not a disclosure before I booked that it was being renovated. There were no vending or ice machines, no bar or food service unless you walked over to TGIFridays. There were also sugar ants in my room. They did try to help and sent housekeeping up to do a full cleaning however, the ants came back. The day I checked in the staff was great. The day I left, it was not. She had wrong information and when another guest tried to hand her an ice bucket, she literally said she deal with that and refused to take it. I took it to my room.
Stayed 2 nights in Oct 2025

8/10 Good

Ian

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I figure most of my complaints are due to the renovations, which I refuse to find fault in. Overall, a wonderful experience.
Stayed 3 nights in Oct 2025

2/10 Terrible

Susan

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was under construction, so everything was dirty and materials everywhere. The exit gates were hit and miss whether they’d work. The bathroom was dirty and the door wouldn’t shut. The room was humid. We got stuck in the parking lot because construction had half the lot blocked and the gate wouldn’t work. The workout room was in disrepair and only one of four machines worked. The pool and pool are were dirty. Expect to pay for parking since you’re close to Universal. We will not be staying here again.
Stayed 3 nights in Oct 2025

6/10 Okay

William

Stayed 1 night in Oct 2025

4/10 Poor

Lissette

Disliked: Cleanliness
Muggy smell
Stayed 1 night in Oct 2025

10/10 Excellent

Jordan

Stayed 2 nights in Oct 2025

2/10 Terrible

Lissette

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is undergoing renovations but it’s really inconvenient and does not provide proper instructions as to where to park or how to access front desk through all the construction. It’s dusty, hallways are not clean. Room was not ready when we arrived, it was 3:50pm because they had not serviced the rooms yet. however when we were checking out, a housekeeper knocked on the door at 9:25am asking if she could clean. Probably won’t stay here again. I’ll pay extra to stay somewhere else.
Stayed 1 night in Oct 2025

2/10 Terrible

Naomi

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good. Fees were expensive and no hot water. Left early
Stayed 2 nights in Oct 2025

2/10 Terrible

JOHN, Holtsville

Stayed 1 night in Oct 2025

10/10 Excellent

Tyiesha

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was fantastic, everything was great I love the view.
Stayed 2 nights in Sep 2025

4/10 Poor

Rebecca

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel is under renovation and at 7:20 am, we were awoken to the sound of drills and hammers. I understand the need to update facilities but you would think they would close off the area where construction was taking place but not in this instance. Disappointing
Stayed 1 night in Oct 2025

6/10 Okay

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities

Close to Universal

Walking distance to Universal Studios. Under renovation. Missing blackout curtains in room making it ungodly bright .
Stayed 2 nights in Sep 2025

8/10 Good

Elizabeth, Dallas

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2025

6/10 Okay

Abby

Traveled with family
Disliked: Amenities, property conditions & facilities
Would rate excellent, but we were not notified prior to arrival that the hotel is under construction and many amenities were not available. Location was great, directly across from the main universal entrance.
Stayed 3 nights in Sep 2025

4/10 Poor

Stacy

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities

Very frustrating stay

The hotel was a nightmare to stay in. It’s under construction which I understand and is fine but it made everything very difficult. The parking was ridiculous because the app they use wasn’t working properly. The rooms are pretty outdated, but overall with cleanliness OK. The breakfast was very overpriced and the overall experience was very frustrating. I will not be staying here again. There are many other hotels in the same price range that have many more updates and amenities.
Stayed 1 night in Sep 2025