4/10 Poor
Beau
Traveled with partner
Sep 14, 2025
We were disappointed with our stay here. We paid extra for a suite but they failed to mention the door to our room was 3 feet from the doors of the elevator and there is ZERO sound barrier from the doors. The hotel was SO loud and people were yelling and talking right outside our door at 6AM. Also all of the pool facing patios connect to each other so people were also standing outside our patio door yelling, kids running and screaming outside our patio door at 6AM as well. One of the days someone spilled their breakfast everywhere in front of and on our hotel room door, yogurt and oatmeal, eggs and juice etc. Staff didn’t actually clean it, just wiped it around with a towel and then left the food covered towels outside our door, and put a caution sign. So when I walked out of our room I walked out to food splattered all over our door and towels soaked in food in a pile outside my door. Floor was sticky and gross, after a couple hours I finally called and asked them to clean it because our shoes were getting gross.
We were in town for a wedding and had a late night at the reception so we had paid extra for late check out on our last day so we could get some sleep before traveling, but they don’t communicate that to housekeeping, so housekeeping knocked on our door and tried to walk in 3 separate times while we were sleeping. Overall the service wasn’t great, the environment isn’t restful, it’s incredibly loud and noisy, and the facility does not match the pictures advertised.
Beau
Stayed 3 nights in Sep 2025























