cheaptickets Verified Review
"Unfortunately we did not have a very good stay at Staybridge Suites. We booked a 2 bedroom suite for our vacation to visit family for 5 nights. Our toilet in my husband and I’s room did not flush the moment we walked into our room. We had informed the front desk staff who told me that maintenance was not there and she would leave a note for them in the morning. The morning came and we were leaving the hotel to go out and figured we would stop by the desk and check to see when maintenance would be in our room. The front desk had no idea maintenance was needed for our room since the women the night prior didn’t leave a note like she had said. So that day maintenance did finally go to the room to “fix” the toilet, except, they never fixed the issue. Just addressed our issue but still left the problem. So we again called the front desk and by day 3 we finally had a working toilet. We basically had to keep going Into the other room where my baby was sleeping to use that toilet which would consistently keep waking her up. Another situation I had an issue with was I was in need of a garbage bag. I called down to the front desk and was informed “I am not allowed to leave the front desk so you will need to come and get it.” Okay, that was fine, that wasn’t my issue. My issue is that everytime we tried to call the front desk for something between the Toilet issue and questions, no one ever answered the phone until several attempts. Also, the pool was out of order 3 out of 5 days.
A verified traveler from new bedford stayed at Staybridge Suites Omaha 80th And Dodge, an IHG Hotel