No courtesy at all, our crew was mistakenly booked for the next wk, but showed up the hotel didn't even try to work with them until they got me on the phone and I had to book a room, before I could try to get the error corrected. Beds had bedbugs, had to sleep in the truck, wound up coming home 2 days early, no refunds. We have more work in that town, but we won't be back there for sure.