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Swan Novo Hamburgo

Property class: 4

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Photo gallery for Swan Novo Hamburgo

A modern outdoor seating area with two blue chairs and a round table, surrounded by greenery and a glass elevator.
A spacious lobby with a central round table, seating arrangements, and a staircase.
An indoor swimming pool with lounge chairs and tables, large windows, and a modern ceiling design.
A spacious lobby with a grand piano, a staircase, and a bar area.
A modern building with a glass facade and a brick exterior.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
  • Air conditioning
The current price is $70
$67 nightly
$70 total
Total with taxes and fees
Nov 15 - Nov 16

Explore the area

View in a map
Av. Dr. Mauricio Cardoso, 303, Novo Hamburgo, RS, 93510-250
  • Place, National Shoe Museum
    ‪4 min walk‬
  • Place, Schmitt-Presser House
    ‪6 min walk‬
  • Place, Scheffel Foundation
    ‪6 min walk‬
  • Airport, Porto Alegre (POA-Salgado Filho Intl.)
    ‪51 min drive‬

Room options

Suite standard casal

10.0 out of 10
Exceptional
(1 review)
  • 291 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room

A hotel room with a large bed, a television, a desk, and a nightstand.

Standard Double Room

9.2 out of 10
Wonderful
(5 reviews)
  • 161 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin Room

A hotel room with a large bed, a television, a desk, and a nightstand.

Standard Twin Room

8.0 out of 10
Very good
(1 review)
  • 161 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room

A hotel room with a bed, a TV, a chair, and a desk.

Superior Double Room

8.0 out of 10
Very good
(6 reviews)
  • 161 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite standard twin

A hotel room with two beds, wooden headboards, white bedding, bedside tables, and wall-mounted lamps.

Suite standard twin

  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Suite, 1 Queen Bed

Room

Superior Suite, 1 Queen Bed

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Casal/Twin

A hotel room with a large bed, a television, a desk, and a nightstand.

Standard Casal/Twin

9.0 out of 10
Wonderful
(8 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Suite Standard Casal / Twin

A hotel room with a wooden headboard, two bedside tables with lamps, a bed with white linens, and a handbag on the bed.

Suite Standard Casal / Twin

  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Double or Twin Room

A hotel room with a large bed, a television, a desk, and a nightstand.

Superior Double or Twin Room

  • 161 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Executive Studio Suite

A neatly made bed with a blue blanket, a bedside table with a lamp, and a chair by the window.

Executive Studio Suite

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Double Room

A hotel room with a bed, a desk, and a chair.

Executive Double Room

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Double or Twin Room

A hotel room with a bed, a desk, and a chair.

Executive Double or Twin Room

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room

A hotel room with two beds, a wooden headboard, bedside lamps, and a patterned armchair.

Superior Room

  • City view
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

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  • Pool
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  • Free WiFi
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The price is $73
Oct 31 - Nov 1
Total with taxes and fees
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About the neighborhood

Novo Hamburgo

With a stay at Swan Novo Hamburgo in Novo Hamburgo (Hamburgo Velho), you'll be within a 5-minute walk of Comunidade Evangelica Hamburgo Velho and National Shoe Museum. .This hotel is 0.3 mi (0.5 km) from Schmitt-Presser House and 0.3 mi (0.5 km) from Scheffel Foundation.

What's nearby

  • Comunidade Evangelica Hamburgo Velho - 3 min walk - 0.2 miles
  • National Shoe Museum - 4 min walk - 0.3 miles
  • Schmitt-Presser House - 6 min walk - 0.3 miles
  • Scheffel Foundation - 6 min walk - 0.3 miles
  • Immigrant Square - 5 min drive - 1.4 miles

Getting around

  • Novo Hamburgo Station - 8 min drive
  • Fenac Station - 10 min drive
  • Canoas Air Force Base (QNS) - 51 min drive

Restaurants

  • ‪Miltons Buffet - ‬7 min walk
  • ‪Restaurante Locatelli - ‬4 min walk
  • ‪King's Kão - ‬5 min walk
  • ‪Fat Bull Tap House - ‬8 min walk
  • ‪Quiero Café - ‬9 min walk

About this property

Swan Novo Hamburgo

Swan Novo Hamburgo offers 134 air-conditioned accommodations with minibars and safes. A pillow menu is available. Smart televisions come with cable channels.

Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Make yourself at home in one of the 134 air-conditioned rooms featuring minibars and Smart televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have designer toiletries and hair dryers. Conveniences include phones, as well as safes and blackout drapes/curtains.
Enjoy recreational amenities such as an indoor pool and a fitness center. This hotel also features complimentary wireless internet access, an arcade/game room, and a hair salon.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. A complimentary buffet breakfast is served on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of conference space and 6 meeting rooms. Guests may use a roundtrip airport shuttle for a surcharge, and self parking (subject to charges) is available onsite.
A complimentary buffet breakfast is served on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 10:30 AM.
Swan Novo Hamburgo has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Self parking on site (BRL 30 per day)

Food and drink

  • Free buffet breakfast available 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym
  • Indoor pool

Family friendly

  • Arcade/game room
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 6 meeting rooms
  • Business center
  • Conference space

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • Ballroom
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Smart TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of BRL 70 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 22 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome

Property payment types

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

Optional extras

  • Self parking fee: BRL 30 per day
  • Pet fee: BRL 70 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.

Property is also known as

Swan Hotel Novo Hamburgo Tower
Swan Tower Novo Hamburgo
Swan Tower Novo Hamburgo Brazil
Swan Tower Novo Hamburgo Hotel
Swan Novo Hamburgo Hotel
Swan Tower Novo Hamburgo
Swan Novo Hamburgo Novo Hamburgo
Swan Novo Hamburgo Hotel Novo Hamburgo

Swan Novo Hamburgo Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 270 out of 467 reviews
Rating 8 - Good. 105 out of 467 reviews
Rating 6 - Okay. 57 out of 467 reviews
Rating 4 - Poor. 25 out of 467 reviews
Rating 2 - Terrible. 10 out of 467 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified review

2/10 Terrible

Liked: Staff & service
Major power outage. Had to leave to go to another property.
Stayed 1 night in May 2026
Verified review

6/10 Okay

Room was ok clean. Dinner was ok. Breakfast was better. Staff was nice.
Stayed 8 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Home away from home!

I opted for a suite this time ; we enjoyed the extra room, the modern decor and the view. Staff was excellent as usual!
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay but AC needs improvement!

The room was clean, the staff was great! The Air conditioning was not working and that’s my only complaint. The unit & control were very outdated and simply didn’t work. Breakfast was amazing and once again staff was friendly and very helpful!
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tudo ok
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
.
Stayed 2 nights in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Changes are not always for the better!

We’ve been staying at this hotel for many years … so much has changed and some of it not for the better: Guests now have to pay for parking. There’s not a bar of soap in the bathroom although we asked for one a few times & finally bought our own. Not about price but concept . Shower only had shampoo & conditioner in large containers … there was no liquid soap. When we complained they replaced conditioner with liquid soap! No Wash rags available . So a simple basic need available in any inferior hotels became frustrating. Staff has changed and although we had two nice reception attendants most of them didn’t seem to care … Reason we always stay here is because it’s convenient, accommodating and previous staff went beyond the usual to make sure guests were comfortable.
Stayed 6 nights in Aug 2024
Verified review

6/10 Okay

Disliked: Staff & service, amenities
Very basic rooms and unwelcoming reception staff: Swan tower Novo Hamburgo is said to be a 4 star hotel from the outside and in the lobby but it lacks the very basic room amenities such as a bathrobe, a pair of disposable slippers, an iron and a simple coffee jug- no 4am coffee lol unless you called over the phone (paid extra) and that would probably be a bother understandably. Bar looked amazing but it was a real struggle to get anyone to help. Always empty and unattended. Rooms were VERY basic and shower needs a good glass and tile scrub. Black mould was spotted easily all over and away from eye level. the rostered staff did not smile or say hi at all for the 5 days we stayed. they appeared literally glued to the reception computers completely unaware of everything around them for the 5 days we stayed there and we passed by the reception dozens of times. One had to call their attention otherwise they wouldn't even raise an eye, or say hi, or try to look friendly. It was a very odd behaviour overall from the all-male reception staff, no help was offered at any time - actually one young man offered help once -, but we had to drag heavy suitcases around which they pretended not to see…a bit of a shock..absolutely no smiles or friendly welcomes either. It almost felt like we were a bother to the reception staff, definitely not staying there again for this reason. Amazing food though and free buffet breakfast was superb - chef’s burger and the kitchen staff were amazing.
Stayed 3 nights in Nov 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente localização. Quarto limpo com todas as comodidade. Café muito bom, com o gentil atendimento de garçons Mauro, Matheus e Ferreirinha. A equipe da recepção é excelente. O único senão é o piso do do box é muito escorregadio e é um risco para as pessoas.
Stayed 3 nights in Jul 2026
Verified review

6/10 Okay

Liked: Staff & service, amenities
café da manha maravilhoso, quarto precisando de manutenção, ar muito barulhento
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tudo muito bom e bonito. Tudo em perfeitas condições. Unico ponto foi o box do banheiro que vazava agua .
Stayed 4 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quarto limpo de bom tamanho. Excelente café da manhã com o sempre eficiente atendimento do Mauro e do Ferreirinha. Equipe da recepção sempre gentil e atenta às necessidades do hóspede. Destaque para Gustavo e Álvaro.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Equipe educado e acolhedora
Stayed 2 nights in Jun 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Great property. Lacks hotel management expertise.
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Serviço de limpeza e de quarto muito bons e eficientes.
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities
A estadia foi agradável. Mas faltou algumas informações mais claras - estavam incompletas (tipo do acesso Wi-Fi). Café bom, então o custo benefício geral foi condizente com o valor da diária.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel bem localizado silencioso agradável valeu
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Achei tudo ótimo só agradecer
Stayed 1 night in May 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel para eventos, muito barulho, circulação de pessoas 24 horas. Não recomendo para quem deseja descansar.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tudo estava perfeito. E os funcionários foram de uma simpatia e cordialidade qie fez eu praticamente me sentir em xamã!!!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Melhor café da manhã do RS.
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
O quarto é bastante amplo para um hotel, cerca de 52 m3, tendo uma sala (com tv própria) e cozinha separadas do quarto. Para todos os fins, é um apartamento de um dormitório. A equipe é educada/prestativa. Localização do hotel é ótima, com um mercado na frente do mesmo. Como sugestões de melhora, vou citar somente dois: a vedação das janelas estava desgastada, o que ocasionou assobio de vento durante toda a estadia. Isso não somente atrapalha o sono como, no clima frio que estava, acaba baixando a temperatura do quarto. E, o segundo ponto, é o local onde o café é servido: apesar do café ser bom e diversificado, o local em si está precisando algumas reformas, pois é totalmente escuro e, inclusive, tem alguns pontos visíveis de buracos de mofo e infiltração no gesso, o que acaba por diminuir consideravelmente a beleza do ambiente.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tudo de acordo.
Stayed 1 night in May 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Property conditions & facilities
Ar condicionado demora pra gelar, estrutura do hotel é bem antiga.
Stayed 1 night in Apr 2026

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