4/10 Poor
Sylvia
Jan 24, 2026
Liked: Cleanliness, property conditions & facilities
Originally dye to inclement weather I requested early checkin. We arrived at 10a six cars in the parking lot. I went to ask if I could check in when I arrived from long worrisome drive after being in car accident and not wait til 1pm. The female clerk needs refresher 101 customer service skills. She charged me 50.00 for early check in and 24.00 for two cars overnite. I have been a regular guest at embassy suites for over 15 years. She would not budge on removing those charges and I also had to pay 75,00 incidental fee. We usually get two complimentary water we didn’t get that either. Happy hour vegetables were not fresh. Saturday morning no more than ten people taking advantage of breakfast. The food tasted as though it came right out of the refrigerator; sausage, pancakes, hot cream of wheat, etc. The toaster was broken. The vegetables for the omelettes did not look fresh. Juice coffee were watered down. I will also contact the hotel for 24.00 which I was charged twice on bill. Ac was on in room. Very disappointed with hotel. I would appreciate hearing from someone at the hotel.
Sylvia
Stayed 1 night in Jan 2026