I had a great experience with the employee working the front desk, so I gave 5 stars for that experience.
However, I was really disappointed in the experience overall, so much so I didn't even stay at all. I booked this hotel because from the photos online, it looked well maintained, the rooms looked great, and overall it looked like a fine place to stay for a few days. When I pulled up to the location I saw that the hotel looked very run-down, I struggled for probably 5 minutes to even open the door because it was jammed, and then when I came into the room, part of the ceiling was falling apart, there was a huge crack in the shower, small yellow-brownish stains all over the sheets, and overall just was not somewhere I felt comfortable staying.
I just felt it was unprofessional to present this hotel one way, and then when I showed up I didn't know if I was even at the right place. It felt like false advertising.