The townhouse was easy to find, check in was simple, and they provide a detailed Google doc with all the detail which was very helpful. Unlike a lot of VRBO’s, they do not provide shampoo, conditioner, and shower gel, but that was not a problem for us.The lower mattress on the bunkbed is a futon type quality, which wasn’t going to work for my sister with a bad back, but there were other choices that worked well for her. The bedroom suite on the third floor is cozy and retreat-like with its own bathroom.