Our stay was extremely disappointing due to the number of cleanliness, maintenance, and safety issues we encountered from the moment we arrived. An exterior door would not lock, forcing us to barricade it with a chair each night so our family could feel safe. One of the beds was broken, and my husband had to repair it himself just so we would have a place to sleep. Both bathroom sinks were clogged, and the bathrooms were left in an unsanitary condition, with hair throughout, including in the shower and toilet, dirty toilet paper left behind, stained bedding, stained curtains, dirty light switches, stained walls, and what appeared to be blood on the bathroom wall.Instead of enjoying our vacation, we spent valuable time cleaning and disinfecting the home ourselves because it was not in a condition we felt was safe to use. We were traveling with an immunocompromised child, making the lack of cleanliness especially concerning, yet this seemed to be overlooked despite being communicated.We reported these issues multiple times and were repeatedly told someone would come address them, but the problems remained unresolved throughout our stay. What was most frustrating was not just the condition of the property, but the lack of urgency and follow-through. This experience fell well below the standard we expect, and it significantly impacted what should have been a relaxing family vacation.