After booking with you I sent a message stating it was my partners Birthday and if the hotel could do something complimentary, it would be much appreciated
When we checked in, the room was standard with no special greeting or anything
The Gentleman at reception said he didn’t receive any email even though I showed him that I received at response from the hotel staff stating that they would accommodate my request. So that was a little disappointing.
The view in the room was facing a wall and carpark when i asked if we could be moved I was told the Hotel was fully booked but it clearly wasn’t.
The bathroom room door was situated right by the end of the bed which made it very awkward to go in and out.
As for the shower,
It was an absolute joke. Upon arrival we wanted a showered after the long drive from London, as soon as we turned the water on the level started raising rapidly and pouring out of the top onto the bathroom floor. My partner went to reception and was told the maintenance man had just finished so they would send someone in the morning. Due to her continuous persistence they then sent someone who cleared the shower but this resulted in us being late for our birthday dinner reservations.
The room (carpet, bed sheets, radiator and window seal) was filthy. The bathroom was also dirty, no place to put a hand towel.
Overall this wasn’t the good stay and we won’t be coming back.