I found this to be a lovely hotel, very clean, well maintained, and welcoming. The staff were consistently helpful and, even if they couldn’t resolve a request immediately, they always followed through later. For instance, I often needed extra water, coffee, and milk, and without fail these were waiting in my room after a day out, which I really appreciated.
That said, I did notice a few inconsistencies. On Thursday evening, my husband and I enjoyed drinks at the bar accompanied by complimentary olives and nuts, but these weren’t offered over the weekend, which was disappointing. Similarly, on Friday morning lattes were included with breakfast, yet by Saturday and Sunday they came with an additional charge. It left me wondering why the experience varied depending on the day. Bit of a shame really as I would have given 5* throughout otherwise.