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Grey Street Hotel

3.5 star property

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Photo gallery for Grey Street Hotel

Full breakfast on weekends (GBP 15 per person)
Couples treatment rooms, body treatments, hot stone massages
Couples treatment rooms, body treatments, hot stone massages
Exterior
Lobby sitting area

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
2-12 Grey Street, Newcastle-upon-Tyne, England, NE1 6EE
  • Place, Newcastle-upon-Tyne Theatre Royal
    ‪3 min walk‬
  • Place, Chinatown
    ‪7 min walk‬
  • Place, St. James' Park
    ‪9 min walk‬
  • Airport, Newcastle (NCL-Newcastle Intl.)
    ‪12 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room | Premium bedding, in-room safe, individually decorated, desk

Standard Double Room

9.0 out of 10
Wonderful
(56 reviews)
  • 215 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Premium bedding, in-room safe, individually decorated, desk

Deluxe Double Room

9.4 out of 10
Exceptional
(15 reviews)
  • 301 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Twin Room

Premium bedding, in-room safe, individually decorated, desk

Standard Twin Room

9.0 out of 10
Wonderful
(12 reviews)
  • 215 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Twin Room

Premium bedding, in-room safe, individually decorated, desk

Deluxe Twin Room

8.2 out of 10
Very good
(17 reviews)
  • 301 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Junior Suite

Premium bedding, in-room safe, individually decorated, desk

Junior Suite

9.2 out of 10
Wonderful
(24 reviews)
  • 355 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite

Deluxe Suite | Bathroom | Designer toiletries, hair dryer, towels, soap

Deluxe Suite

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Newcastle-upon-Tyne

Grey Street Hotel is centrally located in Newcastle-upon-Tyne, a 3-minute walk from Castle Keep and 7 minutes by foot from Tyne Bridge. .This spa hotel is 0.7 mi (1.1 km) from Quayside and 1.2 mi (1.9 km) from BALTIC Centre for Contemporary Art.

What's nearby

  • Newcastle-upon-Tyne Theatre Royal - 3 min walk - 0.2 miles
  • Castle Keep - 3 min walk - 0.2 miles
  • Northumbria University - 6 min walk - 0.4 miles
  • Chinatown - 7 min walk - 0.4 miles
  • St. James' Park - 9 min walk - 0.5 miles

Getting around

  • Monument Station - 5 min walk
  • Newcastle Central Station - 6 min walk
  • Newcastle Intl. Airport (NCL) - 14 min drive

Restaurants

  • ‪BrewDog Newcastle - ‬2 min walk
  • ‪Alvinos Bar - ‬3 min walk
  • ‪Fitzgeralds - ‬1 min walk
  • ‪Zizzi - ‬3 min walk
  • ‪Café Mercy - ‬1 min walk

About this property

Grey Street Hotel

Hotel with a full-service spa, 3-minute walk to Castle Keep
Grey Street Hotel offers 49 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Each accommodation is individually decorated. Beds feature premium bedding. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

The onsite spa has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including reflexology. The spa is open select days.
Make yourself at home in one of the 49 individually decorated guestrooms. Complimentary wireless internet access is available to keep you connected. Private bathrooms have designer toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a banquet hall.
Take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are served on weekends from 8:00 AM to 10:30 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage.
Full breakfasts are available for a surcharge between 8:00 AM and 10:30 AM on weekends.
Monument Bar - Onsite lobby lounge.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Weekend full breakfast available 8:00 AM to 10:30 AM for a fee: GBP 15 for adults and GBP 7.50 for children
  • A bar/lounge

Restaurants on site

  • Monument Bar

Things to do

  • Full-service spa

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • Terrace

Full-service spa

  • 3 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa open select days

Accessibility

  • No elevator

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Heating
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between December 24 and December 26.
The property is closed: Christmas Eve and Christmas Day.
The following facilities are closed on Monday, Tuesday, and Sunday:
  • Full-service spa

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 20.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 30.0 per day

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 15 for adults and GBP 7.5 for children
  • Pet fee: GBP 20.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 30.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms

Property is also known as

Grey Street Hotel Hotel
Grey Street Hotel Newcastle-upon-Tyne
Grey Street Newcastle-upon-Tyne
Grey Street Hotel Newcastle-upon-Tyne
Grey Street Hotel Hotel Newcastle-upon-Tyne

Grey Street Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 642 out of 1009 reviews
Rating 8 - Good. 254 out of 1009 reviews
Rating 6 - Okay. 76 out of 1009 reviews
Rating 4 - Poor. 26 out of 1009 reviews
Rating 2 - Terrible. 11 out of 1009 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

R

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, central for shops restaurants and bars Breakfast was gorgeous Room was lovely Will go back for sure!
Stayed 1 night in Oct 2025

8/10 Good

Anuraj

Stayed 2 nights in Oct 2025

8/10 Good

Harris

Stayed 2 nights in Oct 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

10/10 Excellent

Andrew

Stayed 1 night in Oct 2025

8/10 Good

Janet, Charnizay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Hotel is very convenient, a short walk from the metro station and easy access to all areas of the city on foot. Some of the stairs are a little steep but it is an old buidling retaining much of the original features so it is to be expected. Hoovering could have been better but generally clean and tidy
Stayed 1 night in Oct 2025

10/10 Excellent

Pauline

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great - walkable to many restaurants, pubs , train station and to the River Tyne. The room was clean and the staff was nice and helpful. Will definitely stay at this property again.
Stayed 2 nights in Oct 2025

6/10 Okay

andy

Traveled with partner
Liked: Cleanliness, staff & service
It was a nice big room well decorated and comfortable but the sink wouldn’t drain at all quickly and the sink had been badly damaged and not repaired very well. The staff were lovely and the breakfast was fine. I think there was some refurbishment of the ground floor going on so it didn’t seem a place to hangout. A great location but on a busy junction.
Stayed 2 nights in Sep 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

Great place to stay. Handy for the rail station and the metro. Close to the theatre. Friendly staff, great breakfast. Good value for money.
Stayed 1 night in Oct 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast (omlete) was amazing, very tasty. The room was clean and comfortable and the location was spot on.
Stayed 1 night in Oct 2025

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could have done with bar facilities
Stayed 3 nights in Oct 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good breakfast and nice room, we had a small problem with the water but this was sorted
Stayed 1 night in Oct 2025

8/10 Good

Keith

Stayed 1 night in Sep 2025

10/10 Excellent

Ellouise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a comfortable stay, bed, bedding, pillows of excellent quality. Hotel is in a great location.
Stayed 1 night in Oct 2025

10/10 Excellent

Ellen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lord Collingwood suite was very njce. Unfortunately it is 'duplex' and accessed by a full flight of stairs. I found this very difficult. The room itself was lovely as were all the staff. The breakfast was very good. The hotel is ideal for all that Newcastle has to offer.
Stayed 2 nights in Oct 2025

8/10 Good

Kym

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in centre of Newcastle with nice rooms.
Stayed 1 night in Oct 2025

8/10 Good

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Denese

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room smelt a bit funny on arrival. Comfortable beds also lovely towels. Not a very good view from the room, we were on the fourth floor. Window needed refurbishing. No power from the shower. Brilliant breakfast & service. Good value for the money we paid. Great location.
Stayed 3 nights in Oct 2025

2/10 Terrible

Wendy

Stayed 1 night in Oct 2025

8/10 Good

Matthew

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2025

10/10 Excellent

Adam

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic, arguably my favourite place
Stayed 1 night in Oct 2025

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely, lovely friendly staff
Stayed 1 night in Oct 2025

10/10 Excellent

J J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely room. Friendly staff and great location. Good value for money.
Stayed 2 nights in Oct 2025