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Grey Street Hotel

3.5 star property

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Photo gallery for Grey Street Hotel

Full breakfast on weekends (GBP 15 per person)
Exterior
Couples treatment rooms, body treatments, hot stone massages
Couples treatment rooms, body treatments, hot stone massages
Lobby sitting area

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
2-12 Grey Street, Newcastle-upon-Tyne, England, NE1 6EE
  • Place, Northumbria University
    ‪6 min walk‬
  • Place, Chinatown
    ‪7 min walk‬
  • Place, St. James' Park
    ‪9 min walk‬
  • Airport, Newcastle (NCL-Newcastle Intl.)
    ‪12 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room | Premium bedding, in-room safe, individually decorated, desk

Standard Double Room

9.0 out of 10
Wonderful
(58 reviews)
  • 215 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Premium bedding, in-room safe, individually decorated, desk

Deluxe Double Room

9.4 out of 10
Exceptional
(16 reviews)
  • 301 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Twin Room

Premium bedding, in-room safe, individually decorated, desk

Standard Twin Room

9.0 out of 10
Wonderful
(12 reviews)
  • 215 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Twin Room

Premium bedding, in-room safe, individually decorated, desk

Deluxe Twin Room

8.4 out of 10
Very good
(19 reviews)
  • 301 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Junior Suite

Premium bedding, in-room safe, individually decorated, desk

Junior Suite

9.0 out of 10
Wonderful
(26 reviews)
  • 355 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite

Deluxe Suite | Bathroom | Designer toiletries, hair dryer, towels, soap

Deluxe Suite

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Newcastle-upon-Tyne

Grey Street Hotel is centrally located in Newcastle-upon-Tyne, a 3-minute walk from Castle Keep and 7 minutes by foot from Tyne Bridge. .This spa hotel is 0.7 mi (1.1 km) from Quayside and 1.2 mi (1.9 km) from BALTIC Centre for Contemporary Art.

What's nearby

  • Newcastle-upon-Tyne Theatre Royal - 3 min walk - 0.2 miles
  • Castle Keep - 3 min walk - 0.2 miles
  • Northumbria University - 6 min walk - 0.4 miles
  • Chinatown - 7 min walk - 0.4 miles
  • St. James' Park - 9 min walk - 0.5 miles

Getting around

  • Monument Station - 5 min walk
  • Newcastle Central Station - 6 min walk
  • Newcastle Intl. Airport (NCL) - 14 min drive

Restaurants

  • ‪BrewDog Newcastle - ‬2 min walk
  • ‪Alvinos Bar - ‬3 min walk
  • ‪Fitzgeralds - ‬1 min walk
  • ‪Zizzi - ‬3 min walk
  • ‪Old George Inn - ‬3 min walk

About this property

Grey Street Hotel

Grey Street Hotel offers 49 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Each accommodation is individually decorated. Beds feature premium bedding. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

The onsite spa has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including reflexology. The spa is open select days.
Make yourself at home in one of the 49 individually decorated guestrooms. Complimentary wireless internet access is available to keep you connected. Private bathrooms have designer toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a banquet hall.
Take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are served on weekends from 8:00 AM to 10:30 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage.
Full breakfasts are available for a surcharge between 8:00 AM and 10:30 AM on weekends.
Monument Bar - Onsite lobby lounge.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Weekend full breakfast available 8:00 AM to 10:30 AM for a fee: GBP 15 for adults and GBP 7.50 for children
  • A bar/lounge

Restaurants on site

  • Monument Bar

Things to do

  • Full-service spa

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • Terrace

Full-service spa

  • 3 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa open select days

Accessibility

  • No elevator

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Heating
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between December 24 and December 26.
The property is closed: Christmas Eve and Christmas Day.
The following facilities are closed on Monday, Tuesday, and Sunday:
  • Full-service spa

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 20.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 30.0 per day

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 15 for adults and GBP 7.5 for children
  • Pet fee: GBP 20.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 30.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms

Property is also known as

Grey Street Hotel Hotel
Grey Street Hotel Newcastle-upon-Tyne
Grey Street Newcastle-upon-Tyne
Grey Street Hotel Newcastle-upon-Tyne
Grey Street Hotel Hotel Newcastle-upon-Tyne

Grey Street Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 633 out of 1002 reviews
Rating 8 - Good. 255 out of 1002 reviews
Rating 6 - Okay. 77 out of 1002 reviews
Rating 4 - Poor. 26 out of 1002 reviews
Rating 2 - Terrible. 11 out of 1002 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

NEIL

Stayed 1 night in Oct 2025

10/10 Excellent

Marcus

Excellent stay lovely staff and prime location highly recommended 👌
Stayed 2 nights in Dec 2025

2/10 Terrible

Nayana

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Breakfast was fresh how ever took loads of time and they were not ready to put it in take away box as I was about to miss my train! And the room was noisy - who ever opens the door and shuts I used to hear and vibrations were there.. may be it’s old building
Stayed 1 night in Dec 2025

8/10 Good

Desmond

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room and bed was on the small side, apart from that everything was great.
Stayed 2 nights in Dec 2025

4/10 Poor

Andrew

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Shower very poor. Too small, no directional head Bed too small. What a waste of a reasonable size room Terrible advice re parking. How can you recommend a car park that doesn’t have an overnight/24 hour price. You have to return each morning to pay for the day ahead Lift too small. Two at a time only!
Stayed 2 nights in Dec 2025

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 of the lights in the junior suite weren't working the staff gave us a complimentary bottle of prosecco which was lovely since the lights did not impact our stay in the slightest. The room was really clean and comfortable and all the staff were polite and friendly the breakfast is by far 10/10. Would definitely stay again
Stayed 1 night in Dec 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities
All lovely had a really nice night, staff were fabulous lady in the breakfast room sorry didn’t get her name but was especially nice and helpful, definitely will book again, thank you.
Stayed 1 night in Dec 2025

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice small hotel - was surprised at how nice it was for the price and the location is spot on! This will be our new go-too hotel when visiting Newcastle
Stayed 1 night in Dec 2025

10/10 Excellent

Beverley

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in central location. Welcoming, friendly, helpful staff. Extremely comfy bed. First class breakfast. Definitely worth a stay here.
Stayed 2 nights in Dec 2025

8/10 Good

rachael

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean rooms x lovely hotel x staff so friendly and helpful, very central , no complaints, however the room had 4 steep steps down to the room and another 4 steps within the room, okay for us but not for my 81 year old parents with luggage and unsafe for them having to walk up 4 steps to the toilet in the night ! So just ask hotel which rooms steps etc I’m sure they would accommodate as very friendly
Stayed 2 nights in Dec 2025

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, staff excellent and fab freshly cooked breakfast
Stayed 2 nights in Dec 2025

6/10 Okay

Darren

Staff were friendly, R
Stayed 2 nights in Dec 2025

10/10 Excellent

Joe

Business traveler
Liked: Cleanliness, staff & service, amenities
Great place, perfect location, room was big, high ceilings, curved windows, staff were friendly and helpful
Stayed 2 nights in Dec 2025

6/10 Okay

Lynne

Traveled with partner
Liked: Cleanliness
Room furniture looking tired Reception and seating area quite nice One of the receptionists upon arrival looked untidy which doesn’t give a good impression The other two dark haired girls were lovely Don’t this is my idea of a 4star in my experience Breakfast very good
Stayed 1 night in Dec 2025

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Bar
Stayed 1 night in Dec 2025

10/10 Excellent

Michael

Stayed 1 night in Dec 2025

10/10 Excellent

Mykey

Stayed 1 night in Dec 2025

10/10 Excellent

Pauline

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2025

10/10 Excellent

Ruhina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2025

10/10 Excellent

Donna

Traveled with group
Liked: Cleanliness, staff & service, amenities
The room was small, but clean and had everything we needed. There was a lot of steps and the lift was really unreliable. Staff were very helpful a d friendly. Greaf location
Stayed 2 nights in Dec 2025

8/10 Good

Mark, Maidstone

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Lovely little hotel in a prime position to explore everything that Newcastle has to offer. Friendly staff, modern rooms and comfortable beds... Perfect!
Stayed 1 night in Dec 2025

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, property conditions & facilities
Room nice staff friendly and the best breakfast in newcastle
Stayed 1 night in Dec 2025

8/10 Good

Craig

Liked: Cleanliness, amenities
Location is excellent but it’s noisy so be prepared.
Stayed 1 night in Dec 2025

10/10 Excellent

Kevin

Stayed 1 night in Nov 2025

10/10 Excellent

Lesley

Traveled with family
Liked: Cleanliness, property conditions & facilities
Clean beautiful room excellent staff kind and helpful breakfast beautiful
Stayed 1 night in Dec 2025