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Borough Arms Hotel

Property class: 3

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Photo gallery for Borough Arms Hotel

A couple kissing in front of a building with a sign that reads "Borough Arms Hotel."
A banquet hall with round tables, white tablecloths, and chairs with gold sashes.
A restaurant with multiple tables set for dining, featuring white tablecloths and red napkins.
A bar counter with a Guinness beer tap, a Jack Daniel's bottle, and a sign for the bar.
A bedroom with a bed, two armchairs, a desk, a television, and a large mirror.

Reviews

7.6 out of 10
Good

Popular amenities

  • Free WiFi
  • Business services
  • Bar
The current price is $80
$66 nightly
$80 total
Total with taxes and fees
Aug 30 - Aug 31

Explore the area

View in a map
26 King Street, Newcastle-Under-Lyme, England, ST5 1HX
  • Place, Apedale Community Country Park
    ‪3 min drive‬
  • Place, New Vic Theatre
    ‪3 min drive‬
  • Place, Alton Towers
    ‪44 min drive‬
  • Airport, Manchester (MAN)
    ‪59 min drive‬

Room options

View all photos for Standard Double Room, Ensuite

A hotel room with a bed, a nightstand, a lamp, and a red carpet.

Standard Double Room, Ensuite

8.0 out of 10
Very good
(11 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Twin Room, Ensuite

A hotel room with two beds, a wooden headboard, bedside lamps, a red carpet, a wooden table, and a coat rack with hangers.

Standard Twin Room, Ensuite

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Standard Single Room, Ensuite

A hotel room with a bed, a nightstand, a lamp, and a red carpet.

Standard Single Room, Ensuite

  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Deluxe Suite

A bedroom with a bed, two armchairs, a desk, a television, and a large mirror.

Deluxe Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Quadruple Room

A hotel room with a bed, a chair, a nightstand, a lamp, and a window with curtains.

Standard Quadruple Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Large Twin Sofa Bed
  • Free WiFi

View all photos for Deluxe Suite

A bedroom with a large bed, a nightstand, a wall-mounted lamp, a radiator, and a painting on the wall.

Deluxe Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed

A neatly made bed with a brown headboard and footboard, flanked by two bedside tables with lamps. A decorative wall piece is visible above the bed.

Deluxe Room, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Quadruple Room

A hotel room with two beds, a bedside table, a nightstand, a lamp, and a framed picture on the wall.

Standard Quadruple Room

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds
  • Free WiFi

DOUBLE DELUXE

  • Sleeps 4
  • Free WiFi

DOUBLE DELUXE KING BED

  • Sleeps 4
  • Free WiFi

DOUBLE STANDARD

  • Sleeps 4
  • Free WiFi

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Total with taxes and fees
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About the neighborhood

Newcastle-Under-Lyme

With a stay at Borough Arms Hotel in Newcastle-Under-Lyme, you'll be within a 5-minute drive of New Vic Theatre and Royal Stoke University Hospital. .This hotel is 2.7 mi (4.3 km) from Waterworld and 3.5 mi (5.6 km) from The Potteries Museum and Art Gallery.

What's nearby

  • Apedale Community Country Park - 3 min drive - 1.5 miles
  • New Vic Theatre - 3 min drive - 1.3 miles
  • Waterworld - 8 min drive - 2.7 miles
  • Trentham Gardens - 12 min drive - 5.2 miles
  • Alton Towers - 44 min drive - 20.6 miles

Getting around

  • Longport Station - 5 min drive
  • Manchester Airport (MAN) - 47 min drive

Restaurants

  • ‪The Potter's Wheel - ‬3 min drive
  • ‪The Wulstan - ‬19 min walk
  • ‪Four Candles - ‬2 min drive
  • ‪Mellard's Bar - ‬3 min drive
  • ‪The Arnold Machin (Wetherspoon) - ‬2 min drive

About this property

Borough Arms Hotel

Borough Arms Hotel offers 40 accommodations with coffee/tea makers and complimentary toiletries. LCD televisions are featured in guestrooms.

Bathrooms include bathtubs or showers. This Newcastle-Under-Lyme hotel provides complimentary wireless Internet access. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

Stay in one of 40 guestrooms featuring LCD televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms feature bathtubs or showers, complimentary toiletries, and hair dryers. Conveniences include coffee/tea makers, housekeeping is provided daily, and irons/ironing boards can be requested.
Make use of convenient amenities such as complimentary wireless internet access, wedding services, and tour/ticket assistance.
Enjoy a satisfying meal at Ostler Restaurant serving guests of Borough Arms Hotel. Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are available daily from 8:00 AM to 10:00 AM for a fee.
Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 8:00 AM and 10:00 AM.
Ostler Restaurant - This restaurant specializes in British cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Gladstone Lounge Bar - This pub serves lunch only. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily full breakfast available 8:00 AM to 10:00 AM for a fee: GBP 9.50 for adults and GBP 6.95 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Gladstone Lounge Bar
  • Ostler Restaurant

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 3 floors
  • Banquet hall
  • Built in 1783
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Coffee/tea maker

More

  • Heating
  • Iron/ironing board on request
  • Mobile key entry

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 4:00 AM
Early check-in subject to availability
Early check-in fee: GBP 10.00
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 10.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 9.50 for adults and GBP 6.95 for children
  • Early check-in fee: GBP 10.00 (subject to availability)
  • Late check-out fee: GBP 10.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Only bookings from non-local guests are accepted; guests whose residence is within the same city as the property will not be allowed to check in
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property does not have elevators

Property is also known as

Borough Arms Hotel Hotel
Borough Arms Hotel
Borough Arms Hotel Newcastle-Under-Lyme
Borough Arms Newcastle-Under-Lyme
Borough Hotel
Borough Arms Hotel Newcastle-Under-Lyme
Borough Arms Hotel Hotel Newcastle-Under-Lyme

Borough Arms Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 92 out of 313 reviews
Rating 8 - Good. 109 out of 313 reviews
Rating 6 - Okay. 72 out of 313 reviews
Rating 4 - Poor. 29 out of 313 reviews
Rating 2 - Terrible. 11 out of 313 reviews

7.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

P L

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room and friendly staff.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Teresa

The staff were really lovely and the food really good.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Gillian

Good parking ,excellent service by the manager
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Free on site Parking, rooms badic but clean, draft helpful
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Christopher

Liked: Cleanliness, staff & service
Room was clean and had a comfy bed. Tea and coffee making facilities provided. Tv in room. Good parking to the rear and a good choice of breakfast. Hotel nice just a little dated. Staff were very friendly and accomodating.
Stayed 1 night in May 2026
Verified review

8/10 Good

Neil

Liked: Cleanliness, staff & service, amenities
Tidy, clean and comfortable room. The hotel is basic but perfectly good for a short stay. Friendly staff and good value, would stay again.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Jillian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was fresh. The car park felt safe. The room was clean. One comment, the heating was off and the room felt cool but otherwise we were very happy with our overnight stay. Would recommend to others who are looking for accommodation in Newcastle under Lyme.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Lynne

Liked: Cleanliness, amenities
The room was very clean and comfort. Staff were very helpful.we had a lovely stay.
Stayed 1 night in Nov 2025
Verified review

6/10 Okay

Daniel

Liked: Staff & service
Disliked: Property conditions & facilities
Lovely staff only downside was the room 26 had some damp on the wall near the door wall paper was coming off be wasn’t comfy didn’t sleep much and you got 1 pillow
Stayed 1 night in May 2026
Verified review

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Very clean room easy check in
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Joseph

Liked: Cleanliness, staff & service, amenities
Excellent lication to Town centre. Very comfortable bed, room clean and spacious. Staff extremely polite and helpful.
Stayed 3 nights in Jan 2026
Verified review

8/10 Good

saskia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Late night stop Comfortable bed Lovely breakfast
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely friendly staff clean room fantastic breakfast
Stayed 1 night in Oct 2022
Verified review

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very helpful on arrival and each time we asked a question.
Stayed 1 night in Oct 2025
Verified review

6/10 Okay

Graham

Disliked: Property conditions & facilities
Room was basic, but for the price it was adequate! Everything worked and the bed was reasonably comfy.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel
Stayed 2 nights in May 2023
Verified review

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic hotel in Newcastle

Really friendly staff. Rooms clean throughout
Stayed 1 night in Jul 2025
Verified review

4/10 Poor

Mr Timothy

Liked: Staff & service
Disliked: Cleanliness, amenities
Dusty and dated hotel. Staff were nice and was reasonably priced. Thin walls and noisey neighbours in the room next door. I wouldnt hurry back.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

giuseppe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value for money
Stayed 1 night in Aug 2025
Verified review

4/10 Poor

HENRYK

Disliked: Cleanliness, amenities
The room was awful with mould in the bathroom and there was a smell of used cooking fat that permeated throughout the hotel. The staff were fine on reception.
Stayed 1 night in Feb 2026
Verified review

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean, comfy, good position in town

Very comfy bed in a clean room in the annexe. Free car park close to Newcastle centre a big plus. Easy walk to the New Vic theatre
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Suited my needs fully, good value, would definitely stay again.
Stayed 3 nights in Jul 2023
Verified review

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good, happy to have stayed, all staff were fantastic
Stayed 2 nights in Jul 2025
Verified review

8/10 Good

Ian

Liked: Cleanliness
Very friendly staff. Comfortable room.
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Glynis

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay. We didn't do anything locally as we were visiting pur friends who live locally. However I would stay here again
Stayed 1 night in Sep 2025