2/10 Terrible
Brian
Oct 15, 2025
Liked: Cleanliness
Disliked: Staff & service
My wife and I stayed 5 nights the week of October 5th, as we were in town helping a close friend with a medical emergency. We were hardly at the room until finally the 4th morning we had a little extra time in the morning, and tried to warm a bagel in the microwave. Pressing the open button on the microwave would “pop” the door, but it would not open. Multiple attempts pushing the door closed and pressing the open button, and it was clear something was jammed and coming apart behind the door. We called the front desk, which is not on-site, and reported what was happening with the microwave. The person answering the phone said they could have someone look at it later, and we said that was not necessary, that we didn’t need to use it but wanted to report it. We heard nothing more about it, until we checked our credit card statement and Traill Inn charged us an extra $75 for damaging the microwave. We did not damage the microwave in any way, we called and reported the problem the first time we tried to use it. Multiple called to the site and finally getting a manager to talk with us live, he explained that the microwave is thoroughly checked by management after each stay, so we “had” to have broken it.
We obviously will never have anything to do with the corporation that owns Trail Inn again, and we would caution anyone that stays there that if anything fails in the room while you are unlucky enough to be there, you will be charged for it.
Brian
Stayed 1 night in Oct 2025