6/10 Okay
Melissa
Traveled with partner
Feb 19, 2026
The staff was super nice especially the lady who cleaned our room. As far as customer service goes, I am disappointed.
For check in, there was a lot of staff standing around not helping the check in wait at the counter. There was only one person checking in more than 6 groups of families. After 10 minutes, someone finally made a second line. As I was standing in line, I overheard the guy next to me get the wrong beds when his reservation said to get a King. The guy at the front desk told him he couldn't accomodate him because it was a 3rd party reservation and the staff couldn't do anything about it. I made a reservation through Expedia and also got the wrong bed size and decided to let it go because I didn't want to wait in a long line for the staff to say they can't do anything about it. We should have gotten reimbursed for their mistake on THEIR end of the reservation.
Otherwise, everything else was fine. Location was perfect and it was quiet other than hearing toilets flush.
Melissa
Stayed 3 nights in Feb 2026























