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Dream Downtown, by Hyatt

4.5 star property

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Minibar, in-room safe, desk, laptop workspace
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Room, 1 King Bed (Platinum) | Minibar, in-room safe, desk, laptop workspace
Lobby
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym
$311
$268 nightly
$311 total
Total with taxes and fees
Apr 5 - Apr 6

Explore the area

View in a map
355 W 16th St, New York, NY, 10011
  • Place, Chelsea Market
    ‪2 min walk‬
  • Place, The High Line Park
    ‪3 min walk‬
  • Place, Hudson River Park
    ‪5 min walk‬
  • Airport, New York, NY (LGA-LaGuardia)
    ‪38 min drive‬

Room options

View all photos for Room, 1 King Bed (Platinum)

Room, 1 King Bed (Platinum) | Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed (Platinum)

  • City view
  • 495 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Pool View (Silver)

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, Pool View (Silver)

8.6 out of 10
Excellent
(4 reviews)
  • 285 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Pool View (Roll-In Shower, Silver)

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible, Pool View (Roll-In Shower, Silver)

10.0 out of 10
Exceptional
(2 reviews)
  • 285 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony (Bronze)

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, Balcony (Bronze)

8.4 out of 10
Very good
(15 reviews)
  • 285 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds (Bronze)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Double Beds (Bronze)

7.4 out of 10
Good
(8 reviews)
  • 325 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds (Silver)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Double Beds (Silver)

  • 320 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Silver)

Room, 1 King Bed (Silver) | Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed (Silver)

7.4 out of 10
Good
(3 reviews)
  • 249 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Bronze)

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed (Bronze)

7.6 out of 10
Good
(22 reviews)
  • 249 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Pool Access (Gold)

Room, 1 King Bed, Pool Access (Gold) | Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, Pool Access (Gold)

7.0 out of 10
Good
(2 reviews)
  • 285 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Platinum)

Suite (Platinum) | Minibar, in-room safe, desk, laptop workspace

Suite (Platinum)

  • 550 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds (Gold)

Room, 2 Double Beds (Gold) | Minibar, in-room safe, desk, laptop workspace

Room, 2 Double Beds (Gold)

8.8 out of 10
Excellent
(6 reviews)
  • 325 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Gold)

Room, 1 King Bed (Gold) | Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed (Gold)

8.6 out of 10
Excellent
(4 reviews)
  • City view
  • 320 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed (Bronze)

Room, 1 Queen Bed (Bronze) | Minibar, in-room safe, desk, laptop workspace

Room, 1 Queen Bed (Bronze)

7.8 out of 10
Good
(20 reviews)
  • City view
  • 213 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Pool Access (Roll-In Shower, Gold)

Room, 1 King Bed, Pool Access (Roll-In Shower, Gold) | Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, Pool Access (Roll-In Shower, Gold)

10.0 out of 10
Exceptional
(1 review)
  • 320 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Pool Access (Platinum)

Suite, 1 King Bed, Pool Access (Platinum) | Minibar, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Pool Access (Platinum)

  • 550 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for King Guest House

King Guest House | Minibar, in-room safe, desk, laptop workspace

King Guest House

  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 3 Bedrooms, Terrace (South Tower)

Suite, 3 Bedrooms, Terrace (South Tower) | Minibar, in-room safe, desk, laptop workspace

Suite, 3 Bedrooms, Terrace (South Tower)

  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

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About the neighborhood

New York

With a stay at Dream Downtown, by Hyatt, you'll be centrally located in New York, steps from Chelsea Market and within a 5-minute walk of The High Line Park. .This luxury hotel is 0.9 mi (1.4 km) from Union Square Park and 1.6 mi (2.6 km) from Times Square.

What's nearby

  • Chelsea Market - 2 min walk - 0.1 miles
  • The High Line Park - 3 min walk - 0.2 miles
  • Hudson River Park - 5 min walk - 0.3 miles
  • Whitney Museum of American Art - 6 min walk - 0.4 miles
  • Chelsea Piers - 6 min walk - 0.4 miles

Getting around

  • 8 Av. Station (W 14th St.) - 3 min walk
  • New York 14th St. Station - 11 min walk
  • LaGuardia Airport (LGA) - 40 min drive

Restaurants

  • ‪Starbucks Reserve Roastery - ‬2 min walk
  • ‪Panorama Cafe - ‬2 min walk
  • ‪Stella's Pizza - ‬2 min walk
  • ‪Buddakan - ‬1 min walk
  • ‪TAO Downtown Restaurant - ‬1 min walk

About this property

Dream Downtown, by Hyatt

Dream Downtown, by Hyatt offers 314 accommodations with minibars and safes. LED televisions come with cable channels. Bathrooms include bathrobes, designer toiletries, complimentary toiletries, and hair dryers.

This New York hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center, a seasonal outdoor pool, and complimentary bicycles.
Make yourself at home in one of the 314 guestrooms featuring minibars and LED televisions. Smart televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms have designer toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Enjoy a range of recreational amenities, including a nightclub, a 24-hour fitness center, and a seasonal outdoor pool. This hotel also features complimentary wireless internet access, gift shops/newsstands, and a hair salon.
At Dream Downtown, by Hyatt, enjoy a satisfying meal at the restaurant. Relax with your favorite drink at the bar/lounge or the poolside bar.
Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk.
Dream Downtown, by Hyatt has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour offsite parking (USD 100 per night)

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • Nightclub
  • Seasonal outdoor pool

Family friendly

  • In-room crib
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Meeting rooms

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 12 floors
  • 2 buildings
  • Banquet hall
  • Built in 2011
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Smart TV with cable channels

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 12 to May 30:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 99 per accommodation, per stay
Service animals are welcome, and are exempt from fees
2 total (up to 25 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 57.38 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Nearby parking fee: USD 100 per night(520 ft away; open 24 hours)
  • Pet fee: USD 99 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The pool is located in a private club operated by a third-party. Guests have access to the pool from 8:30-10:30 AM and 6-8 PM. From 11 AM-6 PM, the pool is available only to adults aged 21 and older and requires wristbands (surcharge) to access.

We should mention

The seasonal pool will be open from May 19 to September 13
Pool access available from 8:30 AM to 10:30 AM
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Property is also known as

Downtown Dream
Dream Downtown
Dream Downtown Hotel
Dream Downtown Hotel New York
Dream Downtown New York
Dream Downtown Hotel New York City

Dream Downtown, by Hyatt Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 821 out of 1626 reviews
Rating 8 - Good. 292 out of 1626 reviews
Rating 6 - Okay. 219 out of 1626 reviews
Rating 4 - Poor. 148 out of 1626 reviews
Rating 2 - Terrible. 146 out of 1626 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Dina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was welcoming and friendly. The rooms are spacious( comparing to other hotels I've stayed at in NYC). The room was clean. The bathroom complimentary supplies, are plentiful and smell wonderful. Loved the location. For a city hotel, there was very little to no street noise even on the fourth floor.
Stayed 1 night in Dec 2025

10/10 Excellent

Anthony

Stayed 5 nights in Dec 2025

4/10 Poor

Carol

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Overall a VERY disappointing experience, especially for the price. Room was VERY poorly appointed. Beyond cheap, many features/fixtures not properly functional, no coffee maker, fridge or microwave. Poor cleanliness in room - dusty, grossly too large sheets and a “nightstand” that could have been bought at IKEA for $20. No ice machine for guests and requesting ice took over two hours on two occasions Overall condition of hotel looked aged and worn, fraying carpets in hallways, dirty, etc. Line at front desk to check in sometimes stretched to the front door with only one or two people at desk. I spent close to an hour in line just trying to check in. Some desk staff consistently demonstrated a serious lack of urgency and a brusque and uncaring demeanor, however a couple of the men were nice. Oh, and multiple fraudulent mini bar charges that I had to spend time getting corrected. Again, grossly underwhelming and disappointing.
Stayed 3 nights in Dec 2025

10/10 Excellent

Carol

Traveled with family
Liked: Cleanliness, staff & service, amenities
Everyone was super nice! Room was great!
Stayed 1 night in Dec 2025

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable and a good location. Loved the Balcony and bed lunens.
Stayed 1 night in Dec 2025

10/10 Excellent

Robert

Liked: Cleanliness, property conditions & facilities
Very nice hotel. Helpful and friendly staff.
Stayed 1 night in Dec 2025

10/10 Excellent

CINDA

Liked: Property conditions & facilities
It’s a little messy outside because they are doing construction work.
Stayed 2 nights in Dec 2025

10/10 Excellent

Mary

Stayed 2 nights in Dec 2025

6/10 Okay

lanie

This hotel was just alright. It does have a nightclub that is quite loud, we could hear it through our room all night but it didn’t bother us. Also our room door was cracked open when we returned to the hotel, we immediately called the lobby to ask if housekeeping had been in our room. The employee on the phone dismissed us and told us no so we evened up going downstairs to talk in person. After about an hour and 30 minutes, security called back and said they had reviewed the footage and that no one had been in our room. How our door was opened while we were away is still a mystery… Other than this, the nightclub noise level and the resort fee, everything else was fine. Hotel is in a fine location and most employees were pleasant.
Stayed 1 night in Dec 2025

10/10 Excellent

Johnice

Liked: Cleanliness, amenities, property conditions & facilities
The hotel was amazing and guest services was even more amazing.
Stayed 3 nights in Nov 2025

6/10 Okay

adam

Liked: Staff & service
Room had rubber cleaning gloves on counter upon check in. Only two towels provided and no hand towels or wash cloths. USB ports in all lights don’t work. No robes or any bar soaps in the bathroom. Stains on bedding comforter.
Stayed 1 night in Nov 2025

4/10 Poor

Oliver

Disliked: Amenities, property conditions & facilities
The property is really old and half multiple issue. Had to change my room in the middle of the first night because of excessive noise from the bathroom, had repair person twice in the second room. The internet connection is terrible and unfit for working, restaurant wasn’t available for room service on multiple days. Shower alternates randomly between hot and cold. No coffee machine in the room. Room is tiny and the desk too small to work from. For a leisurely stay without any time in the room possibly acceptable but for my purposes with working from room completely unfit. Only two stars becasue the staff was very nice, otherwise would have been one star.
Stayed 7 nights in Nov 2025

10/10 Excellent

Eric

Stayed 2 nights in Nov 2025

10/10 Excellent

Pierluigi

Stayed 3 nights in Nov 2025

6/10 Okay

Neetu

Liked: Staff & service
Disliked: Cleanliness
The rooftop club’s bass sounds made our room walls vibrate until 4am. This hotel isn’t really meant for regular travelers and those who want to sleep. It’ll be a great stay if you were partying at the club.
Stayed 1 night in Nov 2025

8/10 Good

Rosemarie

Stayed 1 night in Nov 2025

4/10 Poor

PAUL

Traveled with group
Liked: Cleanliness, amenities
First of all to navigate the lighting in the apartment you have to be an electrical engineer. But most and more importantly I couldn't get the room warmer than 68° when I went downstairs to ask them to please change my room they gave me blankets. Unacceptable!
Stayed 2 nights in Nov 2025

2/10 Terrible

Hosea

Stayed 3 nights in Nov 2025

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities
Staff were so helpful and room was clean and comfortable. Only thing I’d say is I hated the light switch on the headboard. There’s no way to dim it.
Stayed 3 nights in Nov 2025

8/10 Good

Mark

Liked: Cleanliness, property conditions & facilities
Good hotel, nice location. Rooms are typical NY small. Unfortunately the bed in my room was pretty saggy. Also quite loud HVAC outside.
Stayed 3 nights in Nov 2025

10/10 Excellent

Nihar

Stayed 2 nights in Nov 2025

8/10 Good

Marcus

Liked: Cleanliness, property conditions & facilities
Clean and pleasant stay.
Stayed 5 nights in Nov 2025

2/10 Terrible

Jin-Ah

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bar didn't have a kettle or tea or even coffee. The balcony faces directly into the office. Some staff were very nice. The room was very unmaintained, things just old.
Stayed 3 nights in Nov 2025

10/10 Excellent

Damien

Stayed 1 night in Nov 2025

10/10 Excellent

Abdinassir Hassan, Saint-Laurent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2025