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Mercure Nelspruit Hotel

3.0 star property

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Photo gallery for Mercure Nelspruit Hotel

Miscellaneous
Exterior
Reception
Lobby lounge
Restaurant

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
The current price is $73
$63 nightly
$73 total
Total with taxes and fees
Jul 21 - Jul 22

Explore the area

View in a map
Coner Of N4 and Graniet Street, Mbombela, Mpumalanga, 1200
  • Place, Ilanga Mall
    ‪2 min walk‬
  • Place, Sonpark Centre
    ‪4 min drive‬
  • Place, Nelspruit Crossing Mall
    ‪4 min drive‬
  • Airport, Nelspruit (MQP-Kruger Mpumalanga Intl.)
    ‪34 min drive‬

Room options

View all photos for Deluxe Double Room, 1 Double Bed, Balcony

In-room safe, desk, blackout drapes, iron/ironing board

Deluxe Double Room, 1 Double Bed, Balcony

  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Deluxe Double Room, 1 Double Bed

Deluxe Double Room, 1 Double Bed | In-room safe, desk, blackout drapes, iron/ironing board

Deluxe Double Room, 1 Double Bed

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Room, 2 Twin Beds

A hotel room with two beds, a ceiling fan, a nightstand, and a window with curtains.

Standard Room, 2 Twin Beds

  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds | In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 2 Twin Beds

  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Superior Double Room, Multiple Beds

A hotel room with two beds, a ceiling fan, a nightstand, and a window with curtains.

Superior Double Room, Multiple Beds

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds
  • Free WiFi

View all photos for Superior Room, Multiple Beds, Balcony

Superior Room, Multiple Beds, Balcony | In-room safe, desk, blackout drapes, iron/ironing board

Superior Room, Multiple Beds, Balcony

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds
  • Free WiFi

Similar properties

Exterior detail
ANEW Resort White River Mbombela
Mbombela
  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
4.1 out of 5, Very Good, 122 reviews
$79 nightly
The price is $91
Jun 21 - Jun 22
Total with taxes and fees
ANEW Resort White River Mbombela

About the neighborhood

Mbombela

A stay at Mercure Nelspruit Hotel places you in the heart of Mbombela, steps from Ilanga Mall and 5 minutes by foot from Ster-Kinekor i'langa Mall. .This hotel is 0.6 mi (1 km) from Tarentaal Centre and 1.2 mi (2 km) from Oewersig Hall.

What's nearby

  • Ilanga Mall - 2 min walk - 0.1 miles
  • Ster-Kinekor i'langa Mall - 3 min walk - 0.2 miles
  • Oewersig Hall - 3 min drive - 1.0 mile
  • Sonpark Centre - 4 min drive - 1.4 miles
  • Nelspruit Crossing Mall - 4 min drive - 1.2 miles

Getting around

  • Nelspruit (MQP-Kruger Mpumalanga Intl.) - 32 min drive

Restaurants

  • ‪Steers - ‬4 min drive
  • ‪Chicken Licken - ‬4 min drive
  • ‪Turn 'n Tender - ‬3 min drive
  • ‪Mugg & Bean - ‬3 min drive
  • ‪Cappucinos - ‬4 min walk

About this property

Mercure Nelspruit Hotel

Mercure Nelspruit Hotel offers 104 accommodations with safes and coffee/tea makers. 32-inch LCD televisions come with satellite channels. Accommodations at this 3-star hotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include separate bathtubs and showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Irons/ironing boards, hair dryers, and change of towels can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 104 guestrooms, featuring kitchenettes with refrigerators and stovetops. 32-inch LCD televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as safes and desks.
Enjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless internet access, tour/ticket assistance, and a banquet hall.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge. English breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
English breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 7:00 AM and 11:00 AM.
Mercure Nelspruit Hotel has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • English breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; ZAR 180 for adults and ZAR 85 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Outdoor pool

Family friendly

  • In-room crib
  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • At least 80% organic food
  • Banquet hall
  • Comprehensive food waste policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally sourced food prioritized
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Renewable energy used
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Some profits reinvested in community and sustainability
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 32-inch smart TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Kitchenette
  • Limited room service
  • Microwave
  • Refrigerator
  • Stovetop

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches used
  • Iron/ironing board on request
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for ZAR 200.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for English breakfast: approximately ZAR 180 for adults and ZAR 85 for children
  • Airport shuttle fee: ZAR 400 per person (one-way)
  • Airport shuttle fee per child: ZAR 350 (one-way), (up to 11 years old)
  • Rollaway bed fee: ZAR 200.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

National rating

Quality Graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organization.

Property is also known as

Hotel Mercure Nelspruit
Mercure Hotel Nelspruit
Mercure Nelspruit
Mercure Nelspruit Hotel
Nelspruit Mercure
Nelspruit Mercure Hotel
Mercure Nelspruit Hotel Nelspruit
Mercure Nelspruit Hotel Hotel
Mercure Nelspruit Hotel Mbombela
Mercure Nelspruit Hotel Hotel Mbombela

Mercure Nelspruit Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 75 out of 327 reviews
Rating 8 - Good. 160 out of 327 reviews
Rating 6 - Okay. 54 out of 327 reviews
Rating 4 - Poor. 22 out of 327 reviews
Rating 2 - Terrible. 16 out of 327 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Phillip

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great, staff welcoming, room great and location perfect..
Stayed 2 nights in Nov 2025
Verified

2/10 Terrible

Katy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst hotel I’ve ever seen. Disgusting place, we stayed ten mins and left. Dump.
Stayed 1 night in Jan 2026
Verified

8/10 Good

Khulekile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good I really enjoyed alot with my family and the staff is so friendly.
Stayed 2 nights in Dec 2022
Verified

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like everything in this HOTEL MERCURE!.,. The amazing Food, Antoinette help us how to reach KRUGER NATIONAL PARK and staff was very kind. I recommend this place to star any SAFARI Adventure. Two thumbs up 👍 👍
Stayed 4 nights in Aug 2025
Verified

8/10 Good

dalva

Liked: Cleanliness, staff & service, amenities
Good, but the bedrooms needs renovations
Verified

6/10 Okay

Sybilla

Liked: Staff & service, amenities
The rooms are a bit dated and the carpet in the rooms are filthy. My son’s socks were black from walking on the carpet. My recommendation is remove the carpet and put down some sort of laminate flooring.
Stayed 3 nights in Oct 2025
Verified

4/10 Poor

Lilantha

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
It's very strange that one room doesn't have an a/c unit. Despite the hotel being full, the room is completely run down. That may be the case where Accor doesn't want to upgrade.
Stayed 2 nights in Nov 2025
Verified

6/10 Okay

jaime

Liked: Cleanliness, staff & service
The breakfast and staff at breakfast were hands down lovely! The tv lacked a remote and the heater was non functional.
Stayed 1 night in Jul 2022
Verified

2/10 Terrible

MUNYARADZI

Tv not working Locked out before check out Terrible service
Stayed 3 nights in Jul 2025
Verified

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities
The place is in dire need of a major upgrade. Broken tiles on the steps. Lots of damp on the buildings. Algae in the showers. Broken window blinds. Poor functioning air con I also felt unsafe as there were people playing very loud music in the parking lot and drinking
Stayed 1 night in Dec 2024
Verified

2/10 Terrible

Riette

Disliked: Staff & service, property conditions & facilities, room comfort

Bad experience

Reception is extremely bad. Upon arrival told us to go away and come back later they had electricity problems. Telling a client that is tired after a 10 hour flight to go away and come back later….. had to fight to get invoice… pure hell
Stayed 5 nights in May 2023
Verified

6/10 Okay

AFRICANFLAMBOYANCE

Liked: Room comfort

Standards dropping

I have stayed at the property before, and the standards are dropping. Bongani at reception was amazing, THANK YOU! The property needs serious maintenance. There are clear signs of moisture near the door of room 404. The floor-tiles in the bathroom are loose, the board supporting the vanity in the bathroom is rotten and the silicone that someone tried to apply is terrible. The shower-head is leaking water. The soap dispenser isnt proper, the reservoir is unceremoniously put on top thereof, and often falls off. I had to phone reception to attend to both aircon and telephone remotes were not working, I also had to ask at reception AGAIN the next morning to have it fixed. I also noticed some milldew on the inside of the shower despite the entire room reeking of bleach. MASSIVE cockroaches running around the lounge department
Stayed 4 nights in Jun 2024
Verified

8/10 Good

Miika

Liked: Cleanliness, amenities
Vastaanottovirkailija ei ollut ihan asian päällä. Huone vähän kulahtanut. Sänky hyvä mutta ilmastointi osoitti suoraan nukkujan kylkeen. Pikkujuttuja joten ihan hyvä vierailu kuitenkin.
Stayed 3 nights in Feb 2026
Verified

6/10 Okay

FABIA

Acomodação antiga, encontramos cabelos no ralo do banheiro, televisão sem internet, o que nos impossibilitou de assistir Netflix, Amazon… Muitas escadas para se chegar ao quarto, não oferecem ajuda. Tem cozinha porém não disponibilizam material para lavar a louça nem panelas
Stayed 2 nights in Feb 2026
Verified

8/10 Good

bernard

Liked: Cleanliness, staff & service
Chambre correct personnel tres sympathique Qq probleme électrique dans la chambre clim et lumiere déficiente Situation tres pratique
Stayed 1 night in Nov 2025
Verified

6/10 Okay

Aparecida

Liked: Cleanliness, staff & service, room comfort
Boa
Stayed 1 night in Apr 2025
Verified

8/10 Good

Siphiwe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good.
Stayed 1 night in Dec 2023
Verified

8/10 Good

bernard

Liked: Cleanliness, room comfort
Pour une nuit sur la route du kruger etablissement agreable et securise pres d un centre commercial Seul probleme la douche ne fonctionnait pas mais baignoire dispo
Stayed 1 night in Sep 2023
Verified

8/10 Good

bernard

Liked: Cleanliness, property conditions & facilities, room comfort

Nelspruit

Hotel pratique sur route du kruger
Stayed 1 night in Jun 2022
Verified

8/10 Good

Lana

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Great location

My stay was average. The place itself was outdated as such i was not able to discern whether the it was the decor that outdated or whether the place was dirty especially the swimming pool . But the place is near the city, opposite a mall so those are huge pluses if you are new to the place. Based on location i gice it a thumbs up.
Stayed 3 nights in Apr 2022
Verified

8/10 Good

Sheri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Canvas missing from frame for covered parking; oilet leaks water continuously; website says laundry service but they don't provide - which is a requisite for all of my accommodations when I travel.
Stayed 3 nights in Mar 2022
Verified

2/10 Terrible

AK

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
This hotel should be shut down. The rooms could be converted into kennels and let out to the SPCA
Stayed 1 night in Mar 2022
Verified

8/10 Good

Scott DeWaelsche

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location!
Stayed 1 night in Dec 2021
Verified

8/10 Good

Carla

Liked: Property conditions & facilities, room comfort
A estadia foi maravilhosa
Stayed 1 night in Sep 2021
Verified

8/10 Good

Rui

Liked: Cleanliness, staff & service

Nels stay

It was ok.close to shopping mall
Stayed 1 night in Aug 2021